Total Wine & More

This place is great! Easily the biggest selection of spirits in the Spokane Valley. From beer, to hard alcohol, to wine, anything you need, alcohol related, can probably be found here. For someone like myself that possesses a genetic predisposition to alcoholism, Total Wine is my go-​to place for the sauce. They have the lowest prices of anywhere that I’ve seen. The staff has been helpful to me the times that I have been there with the exception of only a few times. The place is pretty big so I think sometimes you can get lost in the sauce (pun intended) and go unnoticed by the staff. On my most recent visit, I spent 20 minutes wandering around looking for a certain beer without an employee approaching me. I eventually left with a bottle of Canadian Mist instead. Other than a few minor incedents like the aforementioned, this place is awesome.

There is a decent wine, beer, and liquor selection. Compared to other Total Wine locations, however, this location is a bit lacking.
This does not make up for the terrible customer service that I have consistently experienced here. I actually stopped coming here after a slew of negative experiences and just recently tried to go back. I was reminded quickly why I made the choice to stop going in the first place. I’ll go episodically to try and explain how the service is so bad.
1. I am looking for a very specific beer from Germany. It is not very common in the states, but I have gotten it before and Total Wine boasts having a variety of international beers. I go to the counter and ask if they have it in stock. An annoyed looking gentleman turns to his computer types in something and tells me that it doesn’t exist. Not that they don’t have it, but that it doesn’t even exist. I ask him if he’s sure, maybe its spelled wrong, but he is adamant that I’ve made it up. I did find it at different store.
2. It is the weekend and Total Wine has an open wine tasting. We came to get some liquor, but thought we’d do the tasting since it was open to the public. There are two other people there at the time. We go to ask to try some and we are ignored. The woman doing the tasting looks at us then calls over another couple who were passing by and invites them to do the tasting. I say «Excuse me.» she looks at us again and precedes to serve the other customers without saying a word to us. We left the store and bought our liquor at Costco.
3. We have a few bottles of liquor and wine and we are standing in a rather long line. The cashier is discussing a party she went to with another associate. She is not paying attention to any of the customers in line and when the next person is being rung up she doesn’t say a word to him. Instead she continues to discuss the party. We leave.
4. We come in to get a bottle of wine to have that evening. We were looking for something specific so go right to the section. Immediately we are accosted, not greeted mind you, and asked, «What are you doing here?» I remember the wording because we were so taken aback by it. We said what were were looking for and were pointed to the cheapest item and the woman «helping» us would not leave until we said that we would get the bottle she chose. We go to the tasting section hoping there would be a better item there than the swill that was pushed on us. The same lady is doing the tasting and she is continually rude to us.
I’m not sure I have mentioned all the customer service blunders and insults, but hopefully this gives others an idea of the kind of service they can expect. Needless to say I will not be returning.

Vast selection of varied Wines & Spirits.
Discounts on prices, however, do vary. Wines are more much more fairly priced & discounted than combined spirits.

The staff is helpful and if you don’t like what they suggest you can take it back. Tastings on the weekend is nice for someone to try not only wine but the stuff you have never even thought of. The prices are better for wine then Trader Joes’s.

I admit to being a Total Wine honk in every sense of the word. If some says, «Let’s go to Total Wine», I’m the first to yell, «The car is started, why aren’t you in it already???»
Since I’m trying to drink beer that isn’t Bud Lite (my fav!!!), I thought it’d be exciting to venture into the growler world and get something they had on tap. I hit the help button and waited 5 minutes. Mind you, I was gonna buy a growler and beer so this wasn’t just a $ 4 sale. After 5 minutes, I put the growler back and walked away. While making my way out of the store, someone asked me if I needed help and I said I did but lost interest. The employee apologized and soon after, I left Total Wine with a new Ninkasi growler kinda full of Ninkasi something (a longer story that I care to address).
My tip on this trip is don’t visit this location before noon otherwise there will be no employees to help you timely.

Wide variety of beer and wine. A little overwhelming as well. Since the store is so big and there are so many beers and wine, it would have been nice if the workers were more friendly.
Went in looking for Grapefruit hefeweizen and when I approached two workers they laughed and told me they’d never heard of it. Didn’t offer anything else and didn’t bother to show me where the other hefeweizens were.
Disappointing staff, great selection.

This place is called Total Wine but I’m not reviewing anything but their beer here.
First off, Total Wine has probably the largest beer selection in the region. However, it’s seriously lacking in variety. IPAs dominate while others styles like sours are seriously lacking and often completely sold out. The staff on the floor is not very knowledgeable and the checkers are slow.
I’ll likely continue buying the build-​you-​own six packs whenever I’m out in that part of the valley, but I will also likely end up getting the same beers I can find at craft beer minded shops. Maybe I was just spoiled by Binny’s Beverage Depot in Chicago.

Huge selection, especially for wine and beer. It’s awesome you can fill growlers there, but be sure you keep an eye on them as we had ours given to someone else once. The staff is not quite as knowledgeable at this location, but the convenience of the location makes up for it. I’d like to see a little more rotation in product, especially in the tequila section.