St Michael’s Emergency Rooms

Charged me for admitting me into the ER and I never was admitted. I got treated at the clinic next door. Nothing but money hungry doctors that’s trying to make a buck. In case you need to see a doctor and can’t see your pcp, go to a redi clinic instead. Never stepping foot inside their place again… even if my life is depending on it.

Service was great but received the bill today. This was a very pricey visit. Make sure you are aware this will cost you a lot more than a typical hospital.

Please don’t come to this ER, yes it is an ER not an urgent care, meaning you will get charge same as the hospital ER and the doctor is additional fee. It is much cheaper to go to Memorial Hermann ER, I know because we’ve been there too, yet they did more tests and still was lower and I just paid copay. We thought we would just be paying the same and there was no wait, now I know why, because once patients received their bill, they got the shock of their lives and they will never go back!

We were told we had to pay the full emergency co-​pay not the urgent care co-​pay. You might as well head over to a reputable hospital. We did receive prompt service as there was only one person in front of us. The staff was unfriendly. Won’t go back.

Had my 1^st minor emergency visit with St Micahels last night as it was referred to me and I was more than impressed. Having used Memorial and St Lukes Hospitals before there was by far a complete difference (for minor emergencies). I was litterally in and out in about 30 minutes! I recieved 3 small stitches to my finger and a tetnaus shot. I have to disagree with the reviews. I was treated by the night staff and they were professional and courteous. I also need to point out that this facility is also cleaner than most hospitals I have been to.

Run away from this place! Don’t make same mistake I did, please go to memorial er or St lukes.
St michael er will refer you to other doctors since they dont know what they are doing took my money and did not show concern at all
Horrible experience!

I cannot put into words how horrible the staff here was. Their website says pre-​register… so I took the time to do so. We travel in an RV alot and use urgent care facilities when on the road. I find pre-​registering like that to be a big time saver. I called ahead to make sure my information had been received and we would be good to go… The girl who answered the phone says she had no idea what I was talking about when I referred to «pre registering». I said, let me look to be sure I called the right urgent care provider? I checked, and yes… it was the one, so I called back. I couldn’t believe it, but she was even more hateful then. After a few minues she unceremoiously put me on an extended hold. When she came back she said she called her other location and they no longer use the «pre register» from the website … I guess I was supposed to apologize to her for using it ??? Unfortunatey, I was really feeling bad and they were so handy, so I went on in to try to see the doctor. When I got to the check in desk I found the same attitude as the one I had encountered on the phone. As bad as I felt, I was NOT going to be treated so poorly so I walked right back out the door. The big hint should have been that there was only one other person there and as I listened he was treated equally as poor. I certainly would never use this facility or any of their other locations… It’s too bad because they are so handy, but the number of patients there versus… the number at the other similar facility tells the whole story. As a small business owner this is particularly upsetting to me, … somebody owns this business and I bet they think this staff is doing their job as they should. …

Not sure what the complaints are about. Took my wife in with a sprained ankle around 10pm, had no problems at all. Very nice staff, quick and courteous. Exam, x-​ray, splint and out in 45 minutes. Would use this location again. Obviously, there’s no pleasing everyone, so your mileage may vary as they say.

I am going with Jill’s review on this place. I have been once and was far from impressed. I went here on Sunday the 7^th, giving it a second chance, for what I thought was a UTI. This place had maybe one other person already in a room and me, thats it. They still took absolutely forever considering this. I am sure the staff is not completely unknowledgable but it sure feels that way. One of the gals in the office had tattos showing on both upper arms. I am not against them just feel they should be covered in a medical office, as a matter of professionalism. The doctor that I saw this time was rude in his delivery of how we could fix my problem. I would have to say he came across rude and sarcastic as another reviewer had mentioned. Now he may not think he does but I am 45 years old, been to many doctors offices and am being honest in that it is the way it felt. The first time I felt I was run through far to many tests since I followed up with my GYN and they said they saw no problem. Anyway I could say more but in summary, I would not go there again and could not reccomend it to anyone. I am not a person who enjoys or usually takes time to give bad reviews, I am just concerned with this place as a medical clinic. I am shocked BCBS signed them off as a provider.

Fairly comfortable waiting room. Arrived @ 10pm on a Saturday night. Wife admitted less then five minutes later. No evidence of rude staff or incompetent Dr. Left office @ 10:40 with three prescriptions for her allergies. To add to this experience she received a followup call the next morning to see how she felt. Not bad for an urgent care center.

Absolutely horrible staff. Incredibly rude and sarcastic– one patient even left midway through his paperwork after receiving such treatment from a front desk employee. It took my brother quite a long time to receive a few stitches on his forearm and when he returned to the lobby he mentioned to me that the doctor seemed a little unsure of himself. The patient who had dealt with the sarcasm overheard a bit of what my brother was saying and asked him how his visit was. My brother again said it was fine, they didn’t do anything wrong, just seemed a little unsure of himself. Apparently it was the final straw for the man that was already very irritated with the staff and he left saying he would rather go to St Luke’s Hospital. Minutes after my brother and I left the building the registered nurse called my (19 yr old) brother and told him «they have him on tape making nasty comments» and accusing him of causing them to loose a patient! Unbelievable. My brother said he did not say anything nasty, he just felt that they were a little unprofessional and the fact that they were now calling him in this manner proved his point. The nurse continued to press him about «what his problem was» until my brother said he would be hanging up. I called back to get to the bottom of the issue and just ended up in circles with the same nasty attitudes from both the front desk employee, Belinda, and the registered nurse.
Also be sure to note that this facility is not child friendly. On a previous visit with my children I was waiting to see a doctor at the connected «Dr D’s Urgent Care» office. My 1 yr old soiled her diaper and needed changed. I was directed to the lobby restroom across the hall at St Michael’s. There was no baby changing facility in the restroom so I asked the St Michael’s front desk employee if they had one somewhere. She informed me they did not have any baby changing facilities in the building and refused me access to a room in order to safely and comfortably change the diaper. My choices were a small, wobbly table in the lobby restroom or my hot vehicle if I didn’t want to make my daughter sit in her own feces during our THREE HOUR wait. I also witnessed a front desk employee rudely snap at a young child for ringing a little bell they have on the lobby counter.
Either these people are getting paid too little and treated badly by their employer or they have no business in the patient related health care field. My best advice is to visit one of many other great medical facilities in The Woodlands. Memorial Hermann’s ER is much more friendly, typically not too bad of a wait and even CHEAPER than this place!