Banfield Pet Hospital

Worst place ever when it comes to the actually health of your pet. Dr. Azam prescribed Rimadyl for my dogs pain, my dog started to break out from the medicine. Instead of giving me a refund and or seeing my pet for a free check up she tells me that rimadyl does not cause scabs, spots, red bumps etc. How is this so, because Its written clear as day on the RIMIDYL website itself that these are some of the reactions to the medicine. Im done with this place seriously. Now my dog has two problems, none they could cure.

Dr. Koch is very personable and a few of the nurses go above their job description to make our visit a positive one. However, the «practice manager» has been condescending and unapproachable since the beginning. Ruins the feel of the otherwise pleasant experience. She does not have the necessary qualities for welcoming or assisting customers.

They always make time for us. Love them. Definitely get the optimum wellness plan. I have saved so much money over the years with my dog using their animal insurance.

Absolutely horrible! Take your pet somewhere else! My cat was sick, and heard this place was open on evenings & weekends. I couldn’t get an appointment for my regular vet for almost a week. The bill for a visit was about $ 300! And that was *with* paying for their «discount mebership». My regular vet is 40 – 60 for a visit depending on what there there for. And their «membership» is for a year, and if you cancel before a year, they make you pay for what you would have paid them if you kept the membership!
There are so many other descent vets in the area, there’s really no reason to take your pet to a chain. where the doctor is just an employee and doesn’t really care about you, or your pet, and the technicians hurry you along, and don’t seem to care, either. Oh, and when you make an ‘appointment’ for a certain time, half the time I was left waiting & waiting for a half hour or more after the appt. time to see the vet. Also, they print out reams & reams of paper pertaining to your visit.

We started taking our dogs to Banfield, when we were unhappy with the factory that they call a vet hospital at OLD MARPLE. We pay a lot less money then we did when we used to go to OLD MARPLE. The wellness program saved me at least $ 300 just for the vaccines, teeth cleaning and extractions and that was for 1 dog. When my dog got sick and we had to put her down, Dr. Mule and his staff, were so caring.

I have two cats, Dobby and Oliver. They love going to see Dr. Mule and Dr. Koch at Banfield in Springfield, PA! Both doctors are extremely thorough and offer great tips on keeping my pets healthy. I am a wellness plan customer so I never have to pay for office visits or vaccines. I get all other services at a discount. I think their prices are comparable to any other veterinary practice.
The front desk staff is polite, professional and caring. They know my cats by name and always put their names on the welcome board the day of their visit!

I was not impressed with Dr. Mule or the hospital at all. The tech is also the receptionist which really slows the appts down, and she wasn’t friendly– she never said hi to my dog. Dr. Mule had no reaction at all to my happy go lucky 6 yr old dog who was there for his yearly vaccines. I had to remind the Dr to give my dog a treat after the exam! My cat was the main reason I came in– he had a crazy reaction to frontline and we just moved to the area and needed a new vet. My dog needed his yearly vaccines. They orginally quoted me $ 250 to do the rabies, parvo, bordatella and Leptosypirosis, lyme and the stool and blood tests + the office visit. My cats bill was $ 173 which was also high, but it was all needed for his reaction. Although the cat’s antibotics were the highest price I’ve ever had after looking through his records for the exact same meds! POINT IS– they have a «wellness» program for the dogs that runs $ 415 per year + $ 69 one time fee… so they rack up the basic vaccines and tell you the dental cleanings runs about $ 250 so with that added to todays quote you should just get the plan they say… I don’t think so. First off I didn’t need all those vaccines, I just asked for rabies, parvo and lyme. And instead of asking me to bring in a stool sample they were going to charge for «taking» one! Beside the rackateer of the vaccines– Dr. Mule seemed like he didn’t ever like the animals. He was very uncomfortable handling my cat, and didn’t intereact with my super friendly goofy dog at all. Then to top it off– he didn’t wash his hands before leaving the room! Seriously?! Not cool. I won’t be going back there again. That’s what I get for trying Banfield. For my dog I would of been better off going to the Petco cheap vaccine clinic!