For Eyes Optical

I had a wonderful experience at For Eyes with Jose M. My son mangled his 5 month old glasses and although they were not able to repair them Jose fitted and replaced the frames with a new pair for $ 25 under the warranty. Highly recommend buying the warranty on kids/​adolescents glasses.
When I originally purchased the glasses 80% of the glasses were covered by insurance. So it made them very affordable. 5 star customer service. I was in and out 20 mins. Excellent.

Very good experience. Husband recommended For Eyes so I went. Very warm, no pressure, helpful, super nice people. I have been to many eye glasses shops. This was the best. I really liked the no pressure atmosphere.
The eye doctor next door, Dr. Han, was very nice too. Very thorough examination and explanation.
The eye-​glasses costed up higher than I expected — well, I wanted all the extra features. I asked if they have payment plan. Sure enough they did, so I got 18 months to pay off the eye glasses interest free.
It was a good very experience.

Extremely disrespectful manager Angelica!
Came with my friend to help her pick some glasses. My friend was offered CareCredit to finance her purchase. While we were having a personal discussion on wether she should pay using CareCredit, the manager told me that I need to stop talking because this is none of my business.
Later, I was told that I cant help her discuss anything regarding her P.R. or picking out her glasses.
When asked for her name, she rudely told me that she’s the store manager so I can not report her to anyone.
Later, we were talking about going out to run some errands as she was putting the information in the computer, I were abruptly to «shut up, we don’t want to hear any of your personal information, if you want to talk, you can step outside»
She was really weird man… and really disrespectful.
Save yourself some respect people, WILL never step foot in this place again.

I have gotten 2 pairs of glasses here and have to agree with many prior reviewers that this place is shady and disorganized. The first time was about a year ago and I hadn’t purchased glasses before so I didn’t have much basis for comparison. I didn’t have many complaints with the purchase process except it took FOR-​EV-​ER for them to place the order (roughly an hour just to figure out how to enter it in the computer requiring much support from the manager and eventually a total do-​over). They were, however, clear about the extra charges and options. I didn’t realize until later that they failed to measure me properly (or at all) for the glasses, and when I asked for a slight adjustment, they simply bent the frames instead of actually adjusting them. My optometrist commented when I returned for a check-​up that the glasses were damaged and bent, and there have been no other instances where they could have been damaged outside their case.
The 2^nd time I went, I was pleased that the order process was quick and the clerk seemed to know what he was doing. He measured the fit of the glasses on my face and seemed to note them in the system. I asked him what was included in the price, which seemed high, and he said it only included TriVex lightweight lenses (which are costly — $ 80 – 90, I think). I told him I didn’t want that, but noticed 2 vague codes/​significant charges on the receipt when I got home. I called the store and asked about the codes, and they said they were for anti-​glare coating and insurance. Fortunately, I wanted these options, but it’s extremely dishonest that this wasn’t disclosed as part of the price, especially after I asked. This pair of glasses arrived in less than a week (yay!) but the store called to say they had a defect and had to be sent back (boo…). I explained that I would be going on an extended trip in a week and hoped they would be back before then, and I was assured they would be. I called 3 days before my trip, no update, same 2 days before. I called the day before I left around noon, and was told they were too busy to check on it for me but would call by 6 with an update. No call at 6… I called at 7 and 7:30, no one answered. I called at 7:45 (they close at 8), and an associate sounded annoyed when she told me they had arrived in the morning’s shipment. This gave me 15 minutes to race out there and collect them before my trip. When I picked them up, I said the nose grip and arms were way too tight. I was told I needed to get used to them. They literally left indents on my face/​head for up to 12 hours after taking them off, so I ended up having a friend adjust them for me. I won’t be returning and caution anyone who goes here to check their receipt before leaving… also hopefully you don’t need adjustments and aren’t in any hurry!

The manager of For eyes optical Sterling Va is a horrible manager!!!
She had different rules in different time and people, even gave me a left eye’s wrong prescription glasses back, making me uncomfortable a week!
She is special not nice to senior citizen, very badly abuse !
Don’t go there if she is there, you will sorry for it !
A senior customer

Good variety and selection of frames and if you get the right mature professioanl sales associate all will go well. There are a few really good sales staff there… but if yu don’t be prepared to be ignored and treated like they are doing you a favor to wait on you and take your money. Kind of hit or miss. I personally would not recommend this location, seems to lack customer service from some employees and although seen by other sales staff they just seem to ignore it.

Came into the store just before they closed with a mangled pair of Ray-​Ban aviators. I doubtfully asked if it was even possible to consider fixing them. In less than 10 min, I walked out wearing my sunglasses… and it was free!
And when I say my sunglasses were mangled, I mean they were trampled after a liquor piñata was busted open.
This place is awesome.

Right next door to Dr. Kapoor’s office — ease and convenience gets a 4^th star.
I have purchased contacts, and glass lenses here. The best lenses that are supposedly scratch resistant are not truly scratch resistant. After a couple years, scratches developed from normal cleaning.
Contacts have always arrived on time as expected, and I receive a call every time.
I have had glass nose pads replaced while I waited, took 5 minutes, paid and left.
No complaints about this place really.

I made an appointment for a routine eye exam at 12:30pm. I showed up and was tested accordingly and had my eyes dilated at 1:15pm. The optician told me it takes about 15 minutes for eyes to dilate.
The doctor stepped out to lunch and the entire staff proceeded to have lunch in the conference room. I asked repeatedly for the doctor, and first, I was told she had a conference. Then I was told she stepped out to lunch!!!
Eventually the doctor came back and told me it takes 30 minutes for the eyes to dilate. Whatever.
All in all, I left at 2:30pm, extremely aggravated.
I will never go back to this office nor will I recommend their services to anyone.