John Nugent & Sons

Had a great experience today with John Nugent. I called in regards to my AC not working and they had a tech out in three hours. Quickly found the issue and replaced the part in less than 30 minutes. Also needed a plumbing issue fixed. They dispatched their plumber within and hour and a half. Again, he had the part in his truck and quickly fixed the issues. Both techs called when they were on their way. Also, both techs donned shoe covers every time they entered the house. Great experience and would definitely recommend them to anyone.

I called this company to come see why my heater was not working. My existing unit was the highest end of a very well known fancy brand, and just past warranty. The first tech that came out, thought it was just a sensor, wiped it clean, and the heater worked while the tech was there, but then stopped an hour later. I called and another tech came out the next day (yes, very prompt service both times which is appreciated). This tech said that the problem was the computer board, a very expensive part and that these machines don’t usually last more than a decade. I was shocked and not ready spend that much money. I had already paid for the service visit too.
Turns out a friend of a friend is a commercial HVAC guy with 30 years experience. He comes to my house, inspects the heater, and determines that it is valve that isn’t working properly. The Nugent guy didn’t even think to test the value. Turns out there are even diagnostic codes to direct one to the problem on this fancy machine — Nugent guy didn’t even look at them. So, it was a $ 200 part, but the thing has been working smoothly now for months.
So — Nugent & Sons, you either need to get some technicians who understand the machines, or stop training them tell their customers they need a new $ 10k system. Neither technician really understood how the system worked (which I realized when the experienced guy was examining the unit), they relied only on a meter testing system. Oops, meter says it doesn’t work! Neither knew that my $ 10k system provides diagnostic codes –which would have directed them to the precise problem and steered them away from the expensive computer part.
Friend saved me $ 10k, thank you friend.

Idiot tech from Nugent & Sons came to repair my generator. Charged me $ 500 to replace a battery ($ 150) and serviced my unit ($ 350). Then messed up the setting. So when power came back it did not revert to power. So whole night we will be on generator. Argued with company but no luck in getting someone to come and fix the issue. But no luck. I am giving up and waiting for them to come tomorrow.

Shawn came out and fixed a burnt up contactor after I called JNS because I kept hearing a loud clicking noise from my unit (the contactor had worn out and kept trying to make a connection but couldn’t, therefore putting my unit into auxiliary mode constantly).
Got the contactor replaced and labor for just under $ 300, and everything seems to be working great. Make sure you request Shawn if possible when you put in your service call.

Very professional, courteous & quick! I would highly recommend them. I couldn’t be happier with their service for my business HVAC.

John Nugent & Sons installed an air handler and compressor on 12/​16/​2015. The installation team composed of Jorge, Mike and Travis did an A-​plus job and the price was competitive. We have used this contractor for 27 years and have always been extremely satisfied with their service.

Please do yourself a favor and use another company. Once you sign on the dotted line all decent customer service goes right out the window. I had an entire HVAC system replaced to the tune of $ 16 K. And yet all I got was rude, impatient and misogynistic service managers.
I had several problems during the install (heating element not attached properly, air conditioner not installed all the way) and the equipment (a faulty thermostat) and each time i was told that I was imagining it. I have undertaken several home renovations and this was by far the worst experience i have ever had.
Take your business and money elsewhere.

I did call today and someone came in today as well, saying it will be same cost as last time but paying over $ 1000 for soon to be broken ac again is not worth for a half season.
But thanks for sending someone that quickly for eatimates.

Thank you so much for your very speedy service to repair my leaky HVAC unit which is located on the tenth floor in a highrise condominium complex. I was expecting the worst such as homeowners below developing water damage but thankfully everything turned out well!

My tankless hot water isn’t working. Think it got clogged up with all the scaling. Nugent plumber quotes me turnkey price for new one seems as if they want to charge me $ 3k for install. Will now get competitors pricing. Hate being ripped off. No breakdown of pricing or hourly rate either.

The process of the replacement of our homes entire Hvac system and water heater couldn’t have gone any smoother! The Nugent and Sons scheduling team and operation manger called and set up the pre-​install measurement appointment. Chad arrived on time and was very courteous. Then the tear out crew arrived promptly at 7:45 am, followed by two very skilled technicians who installed our new high performance system. The crew cleared away the ground and leveled up the new compressor and even re-​spread the newly mulched beds. The lead tech demonstrated how the new system worked and was happy to help us re-​establish pre-​set programming depsite that it was nearing 5:15 and he was going to be sitting in a lot of traffic to get home. An outstanding effort from the team at Nugent and Sons

Just posting this since I chose to hire another company for my spring AC checkup this year and didn’t get around to posting my review of this company.
Nugent & Sons installed our heating and AC and I bought the service contract. Everything was ok a couple years. I called to schedule a winter checkup. The checkup was done but seven days later I had to call because I noticed water dripping from a pipe above the furnace. A tech came out and said «just a leak from the exhaust and he applied sealer. I was charged a $ 95 «diagnostic fee.» Thought this extravagant since the tech didn’t notice the leak at the checkup visit. Also on their website it stated with a service contract a diagnostic fee was $ 85! With the service contract you are supposed to get priority service. I had to reschedule a checkup due to their «employee not showing up for work» and waited another couple weeks. I asked for an estimate for a chimney liner and had no response after several phone calls… I finally emailed and got a response that they would send an estimate. They never did. Decided to find another company.
The service contract was not worth having. They charged their standard fees every year and other companies charge less for the same service! I see they now have their check up fee for $ 49 instead of the $ 79 they always charged, guess competition is good.
I called the company and told them how dissatisfied I was. I had no response. They sent me a renewal for their service contract and I sent them a letter stating all the above and still no response.

My fireplace was not working properly and Nugent and Sons came out and fixed the problem very easily with a very fair price. I would definitely use them again.

Used John Nugent & Sons to replace my ducts in the attic, place 2 dampers to redirect air in the summer and install a home humidifier. The crew arrived on time introduced theirselves and got to work they were careful and placed drop clothes down to protect my floors. At the end of the day although not done they made sure I had heat for the night and cleaned up very well. The following day arrived again on time and went to work. At the end of the day 2 they went over everything to ensure I knew how to operate the dampers and humidifier and let see everything they had done in the attic. My house has never felt warmer and without being dry.

Nugent has been servicing my furnace for the past four years. This year Chung did a wholly inadequate job. He gave it a cursory once over in less than 20 minutes and did no cleaning, unlike in years past. In a call to management, Walter would not give an inch. «The $ 80 does not include cleaning.» «Chung is one of our best mechanics.» «Never heard a complaint before.» The whole company line. No offer to make it right.
NUGENT OR HIS SONS NEVER AGAIN. As an aside, I am wondering who they think is supposed to do the cleaning? The homeowner? Or is the furnace supposed to accumulate dirt until it fails? Or does Nugent expect a payment above $ 80 to do a cleaning? Five stars to one in a day.

Wanted to follow up on previous John Nugent Heating & AC experience. Totally Cool — Pun Intended! After learning that both AC and Furnace were living on borrowed time I decided to replace then both now and save the misery when the furnace might quit in December. They arrived on time, went immediately to work no hemming or hawing about what to do. The 3 men worked at the job efficiently and cleaned up as they went. They had all tools and pieces needed — no extra trips to Home Depot etc. Whole equipment exchange was completed ahead of their predicted finish time. They also put down floor covers so nothing was tracked in.
The only thing I did not love was when I arranged this on the phone the lady needed I/​2 of the price as a deposit — not a problem, paid via credit card, just wish I had known before.

Many thanks to Miguel at John Nugent & Sons, Inc. for making my recent water heater purchase and installation so easy-​peasy. It is hard to arrange home repair service when you work full-​time but he was so accommodating. Not one vacation hour taken!
Great, expert, fair, accommodating service.

If you can pick another plumbing service. DO IT. I was given their number from a friend who told me they were the best in the area.
Look elsewhere.
They specifically tell you someone is available on the weekends.
However, when you call on Saturday, it is only emergency calls and there is only one plumber free. They cant help you-​sorry!
There is no continuity between the people who answer the phone.
I called another service and had a plumber come out same day without any fuss.
I would never recommend them to anyone and will tell my friend to stop
doing so as well.

After 13 years, the old HVAC was getting ready to give up the ghost. Rather than waiting until it dies (probably on a screaming hot day of course), we decided to act preemptively. After getting quotes from Nugent, Snells, and Vernon, we ended up going with Nugent in the end. Their quote came back WAY under Vernon (~30%) and was competitive with Snell, but they got back to us faster and could do the installation faster. When the installation came, the techs were prompt, worked quickly and quietly (at least as quiet as ductwork can ever be), and used dropcloths liberally so there was no cleanup required after they left. Additionally, they managed to get everything in and out of the house without dinging any walls, which is more impressive than it should be based on our previous experiences with household work. The only thing that kept me from giving a fifth star was that getting quote took a day longer than it could have, and that they had to come out a second time before the installation because they had to take a couple extra measurements.
Overall we had a good experience with John Nugent & Sons, and I would happily use them again next time we have some HVAC work done.

I used their service for an AC repair in the past. They failed to arrive on day one as promised, but ultimately resolved the situation by coming when I was available. They performed their work as promised and ensured the area was clean when finished. Their cost was typical. I never gave them permission to use my email address or contact me again via email.
However, in September 2012, I received an email from them with a viewable CC: to nearly 30 customers (including their full first and last names) to advertise a promotion. I could not believe my eyes that she disclosed the names of so many of their customers in an email! Of course, I immediately responded asking them to cease contacting me in the future.
Service: okay
Protecting their customer’s privacy/​common sense: major fail!
Beware!