Went here and spoke to owner about a 2.5 to 3 Carat loose Cushion Cut. This was 4 months ago. I returned 3 times after to follow up and still no call or effort to get me what I wanted. I went to 3 other jewelers who jumped on the opportunity to sell me a 22 to 26k diamond. They failed miserably by assuming perhaps I could not afford when in fact I paid in cash. literally. In addition the first time I went there I had them polish my jewelery. They charged me 10 dollars and when I got my pieces back they looked untouched. Basically I wouldn’t trust this mom and pop place. There are far better jewelers you can purchase from.
Laura O.
Place rating: 1 Stoneham, MA
Would give no stars if possible. I’m disgusted by the inappropriate insolence of the owner. If you break someone’s jewelry while you’re supposed to be fixing it — just fix it. Don’t accuse them of moaning and groaning and LYING. Don’t call the jewelry cheap — it wasn’t! Don’t condescend to say you doubt it was purchased in Ireland by a now deceased parent — it was! And certainly don’t think that you are entitled to more money to fix a problem you created — you’re not! Owner is a smug, insulting cheat. If you want a lot of babyish drama from some hack who doesn’t stand behind his work This is your place. If you value your jewelry, DON’T GOHERE!
Karen T.
Place rating: 5 Stoneham, MA
The staff seem very knowledgeable and helpful. I took I a ring for repair on a Wednesday and it was done by Friday evening! It also was more affordable than I had expected for the repair. The ring looks good as new. I would definitely use them again.
Melanie L.
Place rating: 2 Cambridge, MA
I went here trying to sell two necklaces I’ve had laying around from ex-boyfriends. The guy who looked them over pointed out lots of things he didn’t like about them and then low-balled me on the price from what I can tell based on similar styles I saw online. Not terribly impressed.
Terri O.
Place rating: 5 Lynnfield, MA
Have done business here before and have always been pleased with the service. Today I walked in looking to get my watch repaired. The owner actually fixed it while i browsed around the store, and then said your all set, no charge. Great service, and will def do business with again.
Sally S.
Place rating: 1 Boston, MA
I went in to get a ring re-sized. I also was going to get a chain and a custom made ring. The ring was re-sized but they polished out the antiquing. Then the sales girl mis-communicated the price. I asked for a refund on the necklace chain and refused to go back to get my custom made ring. Customer service is extremely important. They made way too many mistakes in such a short time. They also damaged my ring but refused to admit to it. I’m never going back.