Panda Express

Rude lady tonight. My beef broccoli had 4 pieces of beef and a bunch of huge brocollis. I asked to get more meet and she said its suppose to be like that. I said never mind then and then she kept yelling to get my attention when I walked away. I told her nevermind. Never again will I come here.

Pulled up here thinking it was going to be quick and easy but I’m sitting here waiting for to many entrée to be cooked. I know it’ll be fresh but poor service workers were really grumpy. People that ordered after me got food before me. Also I asked to have my orange chicken changed because I was waiting and they put a fresh batch to serve and worker did not want to switch out for me. Never am I going to come back to this panda again.

Panda Slow, not Panda Express. Bathroom dirty, smokey because of broken fan so doors open & freezing. Glad I don’t have to come back here b

The food is better than your average Panda Express. Broccoli beef was fresh and crunchy just how I like it. However we ordered a large box/​foldpack and we only ended up with 5 pieces of beef and the rest was broccoli. Fried rice wasn’t up to par compared to the usual.
Besides the food, I give this place 2 stars because it was so dang dirty. Sticky floors. Sticky tables. And there was poop on one of the chairs of the tables we were trying to sit at. No Bueno when you’re trying to eat after a long day! No one was out sweeping or mopping the floors and wiping down the tables. What a mess.

I usually never have a problem dining here but this is probably the best place to eat when you’re living in Suisun and don’t want to drive far. I’ve come to the drive through a lot. They’re very quick. Just because it’s a long line and you would think that the workers are the one slowing down the drive through but imagine the people who order a lot of food and hold up the line. The workers are great here.

If you come here, you can almost be 100% sure 2 — things will happen. … 1. They’ll be out of the food items that you want and you’ll have to wait. 2. If they do have it, they’ll get your order incorrect! And when this happens come right back, even if you drive 7 miles (like I do) otherwise the Manager will insinuate that you are making it up to get a free meal and embarrass you in front of other customers!

Was just in the drive thru for 30 minutes! Crazy. Asked the girl at the window what was going on (nicely) and she just said I’m by myself, we’re busy. No apology, nothing. Super annoyed! Get it together Panda Express, staff better or rethink your drive thru process because something is NOT working.

If I could give this place no stars I would!!! This place is disgusting! My husband ordered teriyaki chicken and asked for the sauce on the side and the lady was scraping it out the pan and it was so thick it looked like chocolate pudding! So he said he would wait for them to make a new batch. We get home and the sauce in the containers is still thick so I doubt she even got it from the new one! Then I go to take my first bite of my food and there was a long black hair in my food! I have a very weak stomach! So I threw up and didn’t take another bite! I highly advise people to stay away from this place! It’s not the first time we have had bad food from there but it was the first time I have ever found a hair in my food! I will NEVER go back to this establishment.

The food is what it is. Panda tastes the same no matter where you go. What sets this one apart is the horrible customer service. They are always quite slow but today they were rude too.
After waiting in line for the drive thru for about 15 minutes I get to the order speaker and see a sign saying they’re can’t accept ATM. Server is down. Ok, that’s fine I have enough cash to get some food for at least my son.
I tell the woman at the window that they should put up a sign before the speaker considering their line was wrapped around the building. She rudely cuts me off by saying «I’ll tell the manager». I decide to call the manager myself and guess what. He is rude as well. Just kept repairing himself
«hello this is sal how can I help you».
Hi, can I speak to the manager? «This is sal»
Hi, are you the manager? «This is sal how can I help you?»
All in the shortest, most monotone voice. I decided to let sal that if he was just going to keep repeating himself that I’d rather call corporate. Sal hung up.
If you don’t care about customer service, this place is fine I guess… Just expect a long wait.

This place is somehow always busy. I came here on a Wednesday night and it was super packed at 9:30PM it took about 40 minutes for us to get our food. It seemed like the workers we’re taking their sweet time. I think they could have at least let us know what was happening. At one point everyone behind the counter was just standing around and we stood there for like 10 minutes not knowing what was happening. I don’t know if the drive thru is prioritized or what, but I think at least letting us know what was happening could have been nice. It’s my first time not going through the drive thru but my dad said it always takes that long because it’s so busy. On top of that, they didn’t seem very friendly when giving the food. A little more customer service could have been nice, but their portions were nice compared to other places.

Is this is Chinese food than Taco Bell is Mexican food. This place is absolutely horrible. I had not eaten there in approximately two years due to the fact that the food was tasteless and these people screwed up my order every single time I had been through the drive thru the last 4 times. I got my food home took one bite of it and threw it away. I will never eat there again unless there is possibly a zombie attack and that is the rest the last restaurant in the whole world.

Food is so good and the people at this location are very friendly. The inside always looks very clean and organized.

If Charles Barkley were to stop to eat here, I can hear his review now «TURRIBLE !! That place was just turrible.»
I’d have to agree. I know it’s Panda, fast food and not real Chinese but this place seems to have forgotten the «fast» and how to keep things in stock. They seem to like to wait till the bowls are all empty and then start to reorder the replenishment batch. As a result they seem to always be out of something you’re there to order including their popular stuff. Orange chicken and pot stickers just to name a few. How can you be out of stuff? How can you expect customers to wait around for 10 min while the one thing you want is cooking and the rest going cold ?
This location needs to seriously learn how to restock faster. But I think they worry more about the bottom line and having stuff left over at the end of the night then they do pleasing their customers.
If I’m asked to wait 10 minutes I’d rather phone ahead to a much better Chinese restaurant (say Dynasty House across the way) then wait and get luke warm, mediocre fast food Chinese.

My daughter picked this for her meal. It was one of the nicest, friendliest ones we have been to. The food looked like all Panda express unless its over cooked or dried out. They were extremely busy inside and drive thru, yet got us served very quickly and accurately.

I’m ready to walk out I been waiting for 9 mins and I’m still standing in the same spot

Don’t frequent Panda Express in general, but I will definitely never go back to this one. Slow, very very slow. There were 3 cooks, what looked to be 3 people helping customers inside AND in the drive thru, and with there being only 1 couple, and a single man ahead of his it took forever! Asked for dine in and they made it to go. All the tables needed to be cleaned, and the napkin dispensers were empty, even after we notified them.

At drive thru at 10:15 pm yesterday night, I was informed that they only had 4 – 5 items available.
I got just a honey scrimp bowl. It was a skimpy portion, tasted like it was out for 20 minutes too long and should have been a candidate for throw out.
I will take the survey and contact corporate of my dissatisfaction with food quantity and quality.

Is this only happening to me? About 80% of the time the Drive-​Thur gets my order wrong. For some unknown reason when I order white steamed rice I get fried rice! When I go in to have them correct the order they treat me like a criminal. Tonight it took about 5 minutes for the lady to understand her mistake (mind you, I showed her the receipt and she was holding the food). I also explained that my husband has an egg intolerance she then proceeded to tell me that their CHOW MEIN has egg! I had to tell her that it does not. Every time I go to that Panda Express I feel like I’m in an episode of the twilight zone.

This place is hit and miss for me, I only go back because it’s so close. I ordered my food at the drive thru and was told it would be 5 minutes for the Orange chicken and to pull around front. 20 minutes later, a worker brought out someone else’s food and I asked about me when she proceeded to tell me it’s done. I asked why no one brought to to me and she blamed another worker for it. My chow mien consisted of mostly veggies and I didn’t even eat it.

I am so upset I ordered a 3 entrée plate and asked for two orders of grilled teriyaki chicken, I receive some on one side and ONLY 3 pieces on the other side so my husband has to drive all the way back here and to get our order right and what do they do fixes his and leaves mine just the exact same!!! I am so done with this panda it isn’t Funny!!! Last time I go here!!!