The Plumbing & Drain Company

So not quite prepared to give five stars but very close. Plumbers showed up on time, that was a good thing. The senior plumber was able to track down the main leak quickly, and under adverse working conditions (cold and wet) another bonus. Additional leaks were found under the home as well, unfortunately I was not quoted proper pricing or policy by the junior Plumber on the job. This error led to a phone call by one of the owners of the company to here my side of the story. The conversation resulted in the owner refunding me partial payment, based on my original quote for the job, an apology, and a guarantee from the owner that if given a 2^nd chance to get it correct the next time, they would earn the five star rating from me. With all of the plumbing problems I have had with this sorry POS house of mine, it is just a matter of time before I call back «The Plumbing and Drain Co.» in Sumner. I owe them a second chance and look forward to doing business with them again after how I was treated. I just read that over, how often have you heard someone say they look forward to doing business with a plumber???

If you have any plumbing needs call Plumbing and Drain in Sumner they are terrific! We had a leak from our upstairs bathroom that came through the kitchen ceiling. Steve came out, took about 20 minutes to find the exact location of the leak. He had to cut the tile to reach the leak, he was so careful to save our tile so we wouldn’t have to the problem of matching the tile. Steve was quick, professional and very nice. He fixed our leak, cleaned up his mess, gave me advice on how to move forward with this process AND the cost was so reasonable! Plumbing and Drain is my go to for all my plumbing needs. I highly recommend them!