Rovin Optical

I’m giving Rovin two stars because originally the experience with them was pleasant. The doctor was friendly and helpful, as Well as extremely professional. I was very happy with how they handled everything. However, when I went to another company to get my new glasses and had them request my prescription they were told they did not have me as a patient. Lie 1.
The other company called again and were then told that the prescription was read off of my glasses (lie 2) which was not possible since i had lost them and remember quite easily, sitting with the doctor, a very pleasant older gentleman, and chatting about living in Brooklyn. When I called the next day, the day I was to actually pick my frames, I was told they were busy and I should call back in half an hour (this was at 10:30 am mind you), so we did.
The rep got rushed off of the phone and told they would call us in ten minutes. Then I called to find out what all the hassle was about and the woman told me she was busy and when I pauses for a second she hung up. That infuriated me. I work in customer service myself and hanging up is one of the biggest no No’s short of yelling at a guest or physically assaulting them. Not a very good way to handle the situation.
Finally, a few minutes later I called again, ready to give her a piece of my mind when she quickly stated that she’d called the store and no one knew who I was (lie 3) I was sitting in the center of the store and heard every call they received. All the associates were aware of the issue with getting my prescription. When I asked her to fax over the information she simply insisted that her fax machine was broken. How convenient after all the run around, how unfair and down right unprofessional. And here I thought a little mom and pop place would be a nice difference from the bigger chains.
I will never go back.