Verizon

My boyfriend and I will not be coming back to this location ever again. I knew what I wanted for my phone upgrade and I did the research for the increase in payment per month for the line. The rude associate tried more than 5 times to get me to do the Edge monthly plan to pay for the phone instead of the 2-​year contract pricing I wanted. I explained to him after the second time my very valid reason for not doing the Edge plan. He ignored my request to stop talking about it and continued by lying to me that my monthly payment by doing the contract instead would be double what I had been told before. While still in the store, I chatted with someone on the Verizon Wireless website, who looked at my account, the phone I was buying at a 2-​year contract price, and confirmed what I had told him. He then tried to tell me that he never said it would be more and that he didn’t know where I got that from. My boyfriend witnessed the entire exchange and also agreed with me about what the associate said. We immediately walked out of the store and never looked back. It would have been the easiest sale of the day for him if he had stopped demanding me to do something I didn’t want to do, lied to me to try to get his way, and then accusing me when he got caught in the lie. Please, do yourself a favor and do not go to this location.

Rude people, zero customer satisfaction. The guy ran my credit check for the phone that I was going to buy. Just because I asked, if the phone was capable of being used on other carriers/​internationally, he assumed that I will port out and move away from Vz, did not give me phone and was rude. Hate Vz for it.