Residential Design Services

Horrible customer services. The older burnette is completely rude and has absolutely no manners. It’s a shame that such disrespectful people who rely on customers would lack such «tactful manners» or customer service skills. Over priced and not worth the price of gas or time to deal with such inconsideration!

My wife and I recently purchased our first home and couldn’t be happier with the service that RDS provided. We worked with Laura Quaid throughout the entire process who was beyond helpful.
Upon our introduction with Laura we told her our budget, she did everything in her power to ensure we stayed within it while ensuring we got the biggest bang for our buck. Laura ran multiple estimates for different options in our home allowing us to make the right decision every time. She contacted me prior to each appointment in order to ask me where would be the most convenient place to meet (they also have a branch near San Diego). Whenever it came time to make decisions she allowed my wife and I privacy so we could discuss our opinions as well as finances.
I have a lot of experience with home improvement so I double checked a lot of the services that we requested and was delighted to find the prices were very comparable. Certain upgrades we wanted to wait until we moved in but we had a very solid idea of what we wanted to accomplish overall. Even though I wasn’t requesting the services through them we came with pictures and Laura shed her expertise on all of our ideas reassuring our plans.
I was extremely grateful for all of the services she provided me and my family. I would definitely work with Laura again.

I have mixed feelings about RDS. We purchased a home through Standard Pacific in Menifee. We had a seamless transaction and experienced excellent customer service with Stan Pac; however, they use RDS as their home design option and we had some issues.
The designer at the Temecula location was nice and helpful during our consultation. Any questions that we had afterward were impossible to communicate because our calls were rarely returned. Ultimately she helped us select floors and carpet to match our décor in our new home.
After receiving the keys to our beautiful home, we were in absolute awe with our floors. We chose a hybrid wood/​vinyl flooring that is water resistant and scratch resistant. We did notice a few spots on the floor that had some ridges where they were connected but we thought it was normal because of the expansion and contraction of the pieces due to the weather.
Fast forward one year, there were about 3 large sections of the floor that lifted and peaked and it looked awful. It became more apparent after the summer heat (we keep it cool in the house). When RDS sent someone to evaluate our floors, he said it was our fault and due to moisture!!! We had cleaned our floors as instructed by the manufacturer and did not have a water leak– plus these floors are supposed to be water resistant, so we knew moisture was not the reason for the lifting. I wanted a second opinion so they sent someone else who also said it might be due to moisture. I finally demanded a neutral contractor because of conflict of interest, so one came and said it was due to lack of spacing by the baseboards… 7 months later and after tons of calls and emails, RDS finally sent a crew to replace those sections.
I was torn with rating RDS a 2 or 3, but ended up rating a 3 because they did finally replace those faulty areas, but be forewarned, they will try anything in their power to avoid fixing any of their installation defects.

I have a similar experience with them through Standard Pacific. Besides the point they are expensive, way expensive than others. The worst is their service. IT is beyond frustration with them as the lady is not responsive, and rude. we have our wood floor popping up, and she claims from moist, but it was popping up since we moved in. the laminate wood like floor is not good quality. We had wood floor at our old house, and we clean using water and we never had any issues with any moist which is located in the same area of temecula. They should not be contracted with Standard Pacific, which you think there are some quality in their homes.

We were thoroughly disappointed with their services. Their prices are much higher than others. Their service is lacking. They are not responsive. I have not been successful in getting responses to my email inquiries or voicemails by their self initiative. I had to get the home builder to assist in getting responses to my communications.
We are having a new home built by Standard Pacific. Residential Design Services (RDS) is the only flooring subcontractor that is allowed to install flooring prior to closing on the home. RDS exploits that relationship and significantly inflates their prices. We were warned about that from others who opted to avoid RDS and install flooring after escrow. However, because we wanted the flooring completed before taking possession of the home, we decided to use them anyways. The sales experience was mediocre. The sales representative was pleasant, but she did not respond to numerous follow-​up communications. We found out later that she did not show us the graphics that illustrate what the particular tiles would look like once the entire floor is installed. She did quickly show us that graphic in a defensive posture after we discovered that the installed tiles in the bathroom did not look like the single sample that she showed us. The end result was additional cost to stop that installation and to install another selection. We agreed on a Friday that the tiles had not yet been adhered to the slab, that the installation was halted in time, and the new selection would be installed. The only waste would be the loose tiles that had already been cut. I then received a call the following Tuesday stating that the old selection was already installed and she inquired whether we wanted them to rip out the installation to install the new tile. We had already resolved the situation the previous Friday. I felt that RDS was now backtracking on a previous agreement. I pointed out that the previous tile was not installed because I was physically standing there at the house and saw that it was not installed, which was the conclusion that we agreed upon the previous Friday. She said that she would follow-​up. She called back a few minutes later and stated that I was correct. It was disappointing to go through that frustration for a situation that was previously resolved. Although that might not have been the case, I could not help feeling that they were trying to squeeze more money out of me. Regardless, after continued persistence and to their credit, they did agree to give me a $ 300 discount on the new tile. That is minimal relative to a $ 18,000 contract, but was appreciated none the less.
We have since found out that we paid over $ 6,000 more than would have been the cost if we had competitively shopped the flooring.
The quality of the installation is very good. We are pleased with the final installation. However, unless you are willing to throw away some extra cash and enjoy non-​responsive communications, we suggest that you look elsewhere for your flooring needs.
This review does not reflect upon the home builder, Standard Pacific. Our experiences with them have been outstanding.