AutoZone

Wow, went there last night, the African American gentleman working was the most unfriendly and unhappy person I’ve encountered in any retail store in a long time, he definitely needs a refresher course on how to treat customers who pay the bills. Autozone will not be my first choice for parts until they fix their poor customer service and rude employees. The guy seemed extremely annoyed that I came there to get a few parts. Just fyi, you’re a auto parts store so when someone comes thru your doors they most likely need a part or 2. I certainly didn’t come there for your attitude or to be treated like I just ruined your evening. I understand everyone has their own problems if you’re that unhappy working somewhere then go find a job or career that you enjoy. Don’t drag the customer into your issues whatever they may be. I’ll go to oreillys or advanced from now on. Thank you autozone for your poor customer service, you won’t see another dime from me.

I had to go here recently to exchange a battery and it was within the warranty and it was handled very fast and fair — no questions or hassle whatsoever. Anytime I have any need to check my car they are prompt and informative. I usually find what I’m looking for on their shelves.

I am NOT a shade tree mechanic, but when my headlight bulb went out, I decided I would not only try to replace it myself, I was determined to FIND the correct bulb by myself. Well, after walking in the door and heading to a random aisle, it was clear I was out of my element. I turned around and the two guys behind the counter were ear to ear grins and extended their arms as if to say «welcome, first timer!» They had me laughing immediately, had my bulb in about ten seconds, and really made it a pleasant experience. Sometimes a woman can encounter a very condescending attitude when going in to a parts house she’s unfamiliar with, but these guys made me want to find something else to fix on my truck. Very proud to have a business like this in my home town. Highly recommended!

The staff was super helpful. I needed a new lightbulb for my headlight and they even installed it for me.

Understaffed and not very knowledgeable… that sums it up. Every time I come to this particular location, I end up waiting in a long line and not getting any parts that they «ordered» from the HUB store.
This last experience was from my last and final visit:
The guy behind the counter couldn’t find a simple sensor in the catalog until I finally took over the keyboard and found out he was incorrectly spelling it «senser». They listed it in stock but he came back and said it wasn’t. Having already been there for 40 minutes with Employee Spell-​Check, I asked if I could check the back and of course, I found it (keep in mind, I’ve never been employed by an Autozone… ever).
Then when I asked if he could order a water-​pump from the HUB store, he basically didn’t know how to. By that point I had run out of patience so I left.
While I believe in giving many chances, I’ve given this Autozone THREE separate chances throughout this year. Sorry ‘Zone, I’ll go to the Plano location instead.