Roof Worx

I own glazed and confused donuts and Ted and his team did work for us, patching up another job done by a less reputable roofer. Ted and his team were so nice and professional it was a pleasure to work with them and they check up on us every other month to make sure we are dry. HIGHLY RECOMMENDED

My house incurred hail damage in the summer of 2014 and after filing an insurance claim, I choose Roof Worx to perform the repair work. The actual work is fine and I do not have problem with the workmanship.
I take issue to their billing. After signing the contract estimate, I expected to pay something very close to that number. On the estimate, several items were written in such as ridge venting for a specific amount ($ per x of linear feet). After all work was completed and a final bill was sent out, they wanted more money for the ridge venting even though it was clearly included on the estimate.
Additionally, there were no permit fees included on the estimate. Perhaps I should have caught that, but I am not in the construction industry and you would think that their own professional estimator would know to include that fee. Hell, you would think this would be a dedicated line item on the estimate. So of course, they wanted that fee to be paid as well.
And then there was tax on the materials. They already knew how much material to purchase because it was all written out on the estimate; so why wasn’t this included initially. I just don’t understand why they would leave stuff out to surprise the customer at the end? There were a few other more minor things that I don’t feel the need to go into here as I hope the reader gets the picture.
All told, they wanted almost 8% more than the written, signed estimate. I tried disputing this but when they sent a certified letter for payment; I just paid it to be done with it. A shame, because I would have agreed to split the amount. I informed the insurance company of the issue and told them as a long standing USAA member, I could not recommend Roof Worx and hope they inform their claimants to not use them.
It is unfortunate that this took place. If you decide to use them, perhaps you should keep all this in mind.

Roof Worx was great! I needed the skylights in my office replaced due to a leak. Victor was great about explaining the different options and price points. The lights were replaced in a snap (or so it seemed). Monday morning it was as if nobody had been there. Thanks guys!