The UPS Store

Upon walking in, I made eye contact with an employee who failed to greet me or even smile while she was using the copy machine. The other employee was with a customer but never looked up at me to notice my presence and greet me. As I was waiting for my turn, an older gentleman came in and another employee came out from the back, ignored me and began to help the man out when I was there first. When it was finally my turn, the interaction with the girl working went fine but she definitely could have been friendlier. Overall, the customer service here seems to be lacking big time. I personally work in retail and am accustomed to greeting people even if I’m busy. It’s just polite.

Did not know how shipping insurance work. Paid for insurance an the package was not insured? An manager never call me? An no refund, this has happened twice to me at the madera store, hope the owner gets this.

I went in to return a clock to Amazon. I forgot to bring the printed return label. I was told they would charge me $ 3.50 to print the one page label. I said on principal I couldn’t see paying $ 3.50 when I had printed it at home and would go to a drop off location near my home. I immediately asked if I should have the man in the back stop before he began packing up the clock and the woman up front said no, that’s ok, he can still pack it up for you. I was then charged $ 19.00+ for packing the clock in a box 3X the size it originally came in from Amazon.
My estimated refund is only $ 30.99 from Amazon.
I learned in the future to keep the original packaging for the 30 day return period and insure I bring my printed packing slip.
Yes, they deserve to have a reasonable markup at UPS. Should they have printed the shipping label for free after charging me $ 19 for a 2 minute packing job and a box with bubble wrap and peanuts in it? I would have, but you decide for yourself.

Not sure if I missed something on the site, but I think the Notary Hours should be stated if different from all other services. It would have saved myself and possibly others time, money, and heartache.
Hours of Operations say they close at 6:30, yet Notary is only available until 4pm. Huge bummer and disappointment.

Wonderful!
I’ve had very positive experiences with them in the past few years.
Today, my husband took a package over there to an agent by the name of «Casey».
She displayed great customer service and was very courteous — something that’s very hard to find nowadays.
Anyway, she helped save us money and potential issues with a let’s just say…“media company” that other people have had problems with dishonesty. She did this by scanning the product that was inside of the box for proof of return so that we would not be charged as she explained how it could potentially happen where they claim they never received the product.
We both really appreciate her help today. Through these challenging times and people who are much less than courteous, she went well above and beyond, she saved our butts. …Thank you Casey :-)

Great staff — helped me get a package mailed that the post office gave me a problem with. Nothing sketchy, they said the post office doesn’t take the time to look up the info — and I discovered that was absolutely the issue when I mentioned it to the mail carrier at my office & he said «you have to see the right person to get anything done, most of them are too lazy!»

Love the staff here friendly, kind and VERY Helpful;)

Went in there on Friday with some last minute shipments to go out for Monday delivery, the girl behind the counter was really nice and profession which calmed my nerves because this was really important that it was done right. She helped me organize my things and made copies from my flash drive. After telling her that I was in a rush and really didn’t have to much time she processed my packages and had me out the door in minutes. I highly recommend this store not only that their nice and professional the store is probably the cleanest UPS store I’ve been in.

I have been a mult-​decades customer of theirs. They recently changed owners. I had walked in and no one was behind the counter. I finally got someone to help. I had a return package with a return label. I asked him if he would tape it on and he did, right in front of me, told me all was set. I had received my package BACK on my porch 2 days later. I went in the next morning and they totally denied any responsibility for my missing return label and said I would have to call UPS. They didn’t apologize for any inconvenience and they may as well have called me a liar which was already over all of his face. Wow, what an insult after so many years of my money to support their business. I’LL NEVER GO BACK! Want your packages safe? Dont’ go there!!!

So the TV got here finally…
It didn’t seem like it had been packed very well. The box was falling apart when it got here. Other small boxes were used as packing. They said they were going to take the base off of the TV, but they didn’t. The TV stood on two aluminum poles on the base, and they both snapped during shipping.
I had the package insured, but trying to get them to take care of the problem has been a real pain. I found the price of the replacement pieces at panasonic. I called to let them know the cost, but they wanted quote from a repair shop. They had already had me send them the base for inspection. How could I have it repaired? The replacement poles only cost $ 37.
I should have just asked for a replacement TV. Maybe it would have been less of a hassle.