Ben Bridge Jeweler

My fiancé and I were shopping around for my wedding band, looking at tungsten carbide rings. This was the first stop we made at Del Amo, and we were helped by a wonderful woman, Max. She was extremely helpful, very friendly, asked us about our wedding plans, looked at my fiancé’s ring, and never once pushed us toward a purchase. We said we were going to shop around, and she just gave us her card in case we decided to come back. We shopped around many other stores, and did not receive the same treatment at all… It was all about the sale. Needless to say, I returned a few days later and bought a ring from Max. Again, super nice, and gave me the time to decide on the ring I wanted with no pressure. This woman knows what personable customer service is all about. Highly recommended!

My husband and I purchased our weddings bands from here and they were overpriced. I wish we would have gone to DTLA. We probably would have paid half the price for what we got.

Had an issue and it was taken care of within the next working days. Thank you Ben Bridge I highly appreciate you taking care of this matter.

Today while perusing through the mall, I realized I had no idea what my ring size was, nor did my other half. Figuring that it’s down right embarrassing to not know ones ring size this late in life, we stepped into Ben Bridge Jewelers to right this wrong. It was 5:30pm on a Tuesday so it was kind of slow, but we were immediately greeted by one of the male salespeople (I feel horrible I didn’t get his name) who genuinely seemed eager to help us. And with great customer service and an excellent demonstration of applied knowledge to his field, we were sized up. Now, we hadn’t intended on buying jewelry, but I can say this salesperson won me over. When I make up my mind on which to purchase, we will be back!

Ben Bridge is a premium jewelry place. They carry a range of expensive jewelry pieces to affordable cute Pandora charms. But when I go in as a customer to buy either and expensive piece or a small Pandora charm, you will get great and friendly service. This was the experierience for the various times we had been in here. Most recently, I got the same great service from Anita Lindo. What a wonderful lady who made me feel like I was buying one of their expensive pieces even though I only bought a small Pandora charm. Thanks for the great service, Ben Bridge!

I came in today to get a pandora bracelet for my mom. Monique was very helpful and super friendly. I always appreciate good customer service but Monique was just a friendly person overall. She helped me put together a gorgeous bracelet that I know my mom is going to love. And she even offered to polish my rings while I waited and then sent me off with some of the jewelry cleaner. If I have an excuse to purchase more jewelry I would definitely come back here. It wasn’t my first time here and they just never disappoint.

Anita is awesome. Very helpful. She is a very honest person. She is willing to help you with anything in the store. She helped my wife and I. We have been in here a few times. She always remembers my wife and I. We love Anita. Thank you very much for being a genuine and honest sales person. We will be back to see you.

Went in over the weekend to pick up a couple more Pandora charms to add to my bracelet. Jude helped me and she was very sweet and efficient. Got an adorable «Mom» charm and a pretty Murano bead. Will go back to get more charms from her soon!
*They have ice water and coffee available while you browse. Go right when the mall opens to avoid any wait.

Dropped in to choose my first Pandora bracelet and charm as an early birthday gift back in January. The sales associate, I can’t recall his name, was very helpful and nice. As we were both new to the Pandora line of jewelry, he explained how the bracelet and charms/​clips etc. go together. I chose a starter bracelet and a charm (a cute little bird), and we were able to checkout w/​out a hitch. It was nice to be in and out of there fairly quick.

Went here with my soon-​to-​be fiancé, and the ladies there were very sweet. Quite the contrast to the Zales in the same mall. (Walked in there with no other customers in the place, and the lady there said in between her conversation with her coworker, «Oh, just lemme know if you wanna see anything.» I immediately went elsewhere.) I didn’t want a ring that was big and flashy, but something small and classy. I told them I would not be able to wear it all the time, because of my work as a massage therapist, so I also didn’t want a bridal set. Whatever my engagement ring was going to be, was also going to be my wedding ring. I’m a very practical girl.
Anyway, as they are still in sales, of course they were trying to show me the big $$$ diamonds, which I was not looking for because of look, price, and practicality. But after she got more of a feel for my taste, she showed me a beautiful band. I loved it, but wasn’t thrilled about the cluster of diamonds in the center. I was really looking for just one simple diamond.
This is where she rose to the challenge. (I unfortunately forget her name, but it was about midday on the 4^th of July). She informed me that they could replace the cluster with 1 diamond. A princess cut, just like I loved. She got me fitted, and even gave us a discount. Then she stole my boyfriend away to discuss the details out of earshot of me. What wonderful customer service we received. I even cried! That is a rarity! hehe.
Now all I have to do is wait for him to actually pop the question. Hope it’s soon! Thanks Ben Bridge! You’ve made a customer for life!

When I think of jewelry stores I immediately think of Rodeo Drive and South Coast Plaza — from Harry Winston to Cartier to Bvlgari — these are legitimate, albeit over-​priced, jewelry stores that won’t misrep their product and will make you feel like a champ for dropping your signature in their shop.
So if you are interested in paying an additional $X for a branded box/​luxurious presentation, which isn’t necessarily stupes, then whip out your AMEX and swing for the fences in BH.
But if you’re smart, you’ll purchase your jewelry from a legit biz online or hit DTLA… or of course you can call up your one Persian friend and see what hot merch they’ve got to move.
However, when buying jewelry it’s advisable to earmark some time — and by time I don’t mean 3 hours, try at least 3 weeks — so you don’t find yourself in the pickle that any half-​way decent-​looking man has inevitably found himself in — buying the last minute piece of jewelry/​gift.
Well, due to circumstances beyond my control, such was my dilemma 2 days ago which found me scampering the grounds of the South Bay Galleria (TSBG) and actually setting foot in Ben Bridge Jeweler/​ry (BBJ).
Shame on me.
Admittedly, this BBJ was fairly clean, organized, and inviting with large open walkways that are designed to handle the masses of asses that troll TSBG. However, there was no security and for those of us who have had the good fortune to have experienced buying from a luxury brand, it’s a massive red flag as there’s a reason BH has more muscle than Gold’s Gym Venice Beach. So it’s cause for concern to see no beef monitoring a jewelry store as it generally means there’s nothing special inside.
NTS, my 6^th sense alarms were going off inside of me at a violent volume and pace, but due to my situation I reluctantly hit my emotional OVERRIDE button and set foot inside.
Upon entering I was nearly assaulted by the mid-40’s woman working the counter who latched on to me like barnacle on the Titanic. However, she appeared promising — clean/​clear skin, nice rock on her ring finger, and she was sporting a solid $ 5k Breitling. OK, I’m thinking, maybe I’m in luck!
However, I was once again validated with my own wisdom — nothing is what it seems in LA and whoa Nelly did this broad and her two-​neck-​sizes-​too-​big-​IZOD shirt-​wearing «manager» hammer that home.
After explaining my situation, I was then treated to her corporate speech of why BBJ’s pricing, product and general mojo reigns supreme over them all — from Zales to DTLA to Chanel to the web.
I politely informed her that while that was wonderful, I was very short on time and needed to see what they could do for $ 2k — necklace, watch, whatever — just show me what you’ve got in that range and let’s MIH.
I was then presented with a handful of Gucci and Tissot watches that were, TBF, not only complete crap but also a solid 30% higher in price than even the lowest rated PowerSeller on gBay, I mean eBay.
So now I know what I’m dealing with but I’m 2 knuckles deep at this point so I hit OVERRIDE again and march on. Again, I’m really short on time so I politely thank her for showing me the pieces and inform her that while they are all very shiny and nice, none will suffice so let’s move on to the diamonds.
This is where BBJ completely clowned themselves.
Look, I’m not a jeweler, a gemologist, or anything near an expert in diamonds. However, I’ve been around for a cool minute and am great at using my «2’s» before my «1’s» which means I look, listen, and touch before I smell, eat, speak and/​or bang.
So while I’m not an expert per se in fine jewelry, I know HTF diamonds are graded, priced, and marketed. So I get it but either this woman thought she had a mark in me or BBJ’s corporate trainer is a closet drunk because she blew an easy sale in less than 2 minutes.
She proceeds to tell me that BBJ offers only the BEST value in diamonds and yes, while DTLA offers better pricing, at least with BBJ you can be assured of the QUALITY.
Oh, I didn’t realize a VS1 from Hill St wasn’t as good as one in a FUCKING MALL on Hawthorne Blvd.
She then shows me a couple of diamond necklaces, one of which was actually going to FTB. However, it was considerably overpriced so I threw out a fair number. She and her «manager» scoffed and started filibustering again with more BBJ corporate crap.
I politely interrupted them and said, «Look, I appreciate how passionate you both are for BBJ/​your product — I really am. However, I’m pressed for time so I need to know, right now, what is the absolute best price on this necklace and if you can wait for me to go to my bank, which is right around the corner, I can pay in cash which immediately saves you around 5%.»
The number didn’t budge from THE TAG (another red flag) on the necklace so I thanked them and bounced from their empty store.
TG there’s a Tiffany in SM.
Eff U BBJ — KMBA even though I’m as white as Fox News.
Enjoy.