Harley-Davidson of Tucson

Expect to pay full retail on a new HD and get low ball quote on your trade. Then come the ad on charges. BTW, $ 110 an hour for service is way too much!

The only reason I’m giving 4 stars instead of 5 is because since it is a Harley Davidson only dealership (please note that Harley dropped the Buell line a few years ago) it has Harley Davidson prices. Not their fault as prices are set by HD themselves.
With that said, the battery on my 2011 Road King died and Big John’s Garage on Grant was closer to me than Tucson Harley so I called them. They were able to come out and install a new battery for me, no problem. My bike started right up and everything was all hunky dory. The battery they installed was not a Harley battery but I didn’t think too much of that, as the price was right (under $ 200).
Fast forward 6 months. My bike will crank but not start so I jump start it. Again it started no problem and I let the battery charge for a bit before I turned my Harley Davidson off. I figured «okay, it’s been a few weeks since I started my bike so maybe the battery died.» I go to start my bike the next day to go for a ride and nothing, it wouldn’t even crank. I tried calling Big John’s to schedule an appointment to fix it and left a message. A week later and I still haven’t gotten a call back.
So I call the guys at Tucson Harley Davidson and explain my situation. They couldn’t pick up my bike themselves as they only have 1 driver and he’s booked all week but recommended American Motorcycle Transport for towing to their store. $ 88 later (very reasonable IMO) my bike is at Tucson Harley. I didn’t get the bike in until Monday afternoon so they couldn’t start working on it until Tuesday morning, no big deal.
At 10:00AM Tuesday morning I get a call from Chris at Tucson Harley Service to give me an update. Low and behold my battery is DEAD. For a few hundred bucks more I’m getting a Harley Davidson brand battery. I’ll have a factory AND dealer warranty on all work done. I also decided to get the factory recommended 25,000 mile servicing as my mileage is close enough (around 22,500 miles but I’ll put that extra 2,500 miles on in a month). All told the bill is a bit over $ 700. Again, very pricy but all work is backed by HD themselves and the dealership. Because I was spending so much already Chris is putting nitrogen in my tires for free.
Tucson HD is pricy but worth it. Unless you’re a Harley certified mechanic and can do all the work yourself, spend a (lot) bit more money and have your Harley serviced at a Harley dealership.

My husband and I out visiting family in tuson az. We like visiting different harley stores. Check them out. The service here is poor. We walk in no one notices us at all. When looking at no clothes no one helped us either. Just told us there sale item and walked away. One good thing we got a free pack of red bull. :)

While travelling I like to stop at the local HD dealership in each town if time permits or its easy to locate. Went in here today great stock on the floor and staff were happy to chat or asked me if they could help me with anything. Had a great riders lounge too. OK with me, our Aussie dealerships could learn from these guys !

Recently hung out with a fellow rider from RFTW whose bike was running foul after a gas stop by the dealer. Upon getting to the dealer, they ran a diagnosis check and offer up solutions. Friendly staff, but boy do they rob a person for every penny they can. Plugs & injectors $ 250, diagnosis and labor $ 500… The lack of courtesy to help out a rider for a good cause for veterans= Priceless.
They wanted to charge $ 110(shop time) + $ 247(Parts) to install a FuelPak and had the audacity to tell me I wouldn’t have done it correctly if I did it. Really? Without any notion of what I do for a living???
Consider rethinking your customer service…

I would like to give a shout out to scott for helping me with my kickstand spring. Everybody there was very helpful.

My friend’s father rented a Harley from here for the weekend.
I haven’t ridden a Harley until now. The bike itself was so luxurious and the ride was smooth.
When we got to the dealership to return the bike, the one person that could do it for us had stepped away or was not there yet, so we had to wait a good 20 minutes, which was annoying. In the meantime, a super nice sales dude chatted us up and answered any questions we had.
Beautiful bikes to look at while waiting!

Huge facility that is super convenient with access directly to the I-​10 eastbound off-​ramp and on-​ramps while also having separate access conveniently from Ina road. Can’t get much easier to roll in and roll out. Expansive show room and accessory/​clothing. Massive service department. Secluded and super comfortable customer lounge. Super clean restrooms (we know why you pulled in, right?).
This location has a dedicated area with a ride mounted to the floor and all the different combinations of seats, bars, etc and tools for a tech to custom fit you on a bike with all the real parts so you can feel and confirm how a bike will fit you and how your ride will need to be customized to properly and comfortably fit you. Alas, I didn’t notice highway pegs or ape hangers in that area. That’s what I’d need for a proper fit!
This location has rental rides and the Tucson area is a wonderful place to explore on a bike with lots of lazy back roads and wide open scenery. The staff in the accessories department were really friendly and helpful. It seems the same dealership owns the Sierra Vista and Tombstone locations, so you’d have to go all the way to Phoenix to shop a competing dealer.

in spite of all the bad reviews, I really liked this place. Sales staff was attentive, and on a trip thru to my bike broke down, they got me in, immediately, and fixed several wiring problems, caused by a friend of mine who was helping me with the bike. These guys saved my vacation, and I will never forget them for that.

I am female and I was interested in buying a motorcycle here. I went and looked and when the associate asked for my cell number for events I gave it to him. Later that afternoon he texted me sexually explicit material. Needless to say Im never going back there to buy. And may stay away from the brand

Another disappointing experience at Tucson (RideNow) HD. 4 years ago I tried to buy my Ultra Classic here but after 2 ½ hours of BS from the salesman, (including them taking all kinds of financial information although I wasn’t financing) I still didn’t know what the bike would cost. Walked and wound up having a great experience at Superstition HD Apache Junction.
Bike quit on the road this week and had to have it towed to Tucson HD. Told them I thought it was a fuel issue. I also had a short in the accessory circuit (turn signals/​horn/​cruise control) that was blowing fuses and was throwing trouble codes. After 2 hours of diagnosis found fuel issue was separation of the fuel filter canister. Was fixed and bike running again. Was advised bike couldn’t be test driven for other issues due to rear brake pads. Gave them go-​ahead to fix.
Service writer said bike was ready for pickup. Accessory problem was «pinched wire in handlebars» and engine trouble codes were cleared. Paid bill and on ride home fuse for turn signals blew and engine trouble code reappeared. Looking at bike
found there are no wires in handlebars. Got information on trouble codes and learned problem was likely rear brake switch. They had me ride the bike out of the shop with inoperable brake lights. Bought switch and changed it myself. Engine trouble codes gone. Switched out blown fuse and learned problem was in right side turn signal switch. The service department here blows. I would never use them unless like in this case I was desperate
On the bright side they have a great parts department manager who really tries to help customers out. I don’t know how he stands working for this place.
Avoid Tucson HD and any Ride Now franchise.

They are lucky they don’t have competition in Tucson cuz I’d never go back there again. High pressure sales for everything!
Terrible service department. They don’t do the work they charge you for. This has happened to me and some friends who have had service done there.

So of course the weather is changing and thought go touring on a bike is the fall urge. So I got my bike gear on to ride over to the store. I checked the hours on the Internet and off we go. Got there and sorry for the inconvenience, closed for inventory. Sigh.

Recently visited from Texas and this HD was beautiful and the gal that assisted us was very much a great help and «Texas» Friendly! Thank you for a great visit to another grand HD!

Typical showroom stock and décor, nothing unusual. Absurdly slow customer service and lack of Buell support makes this a 1 star affair for me. I would only go there to pick up a part if absolutely necessary and that I would do begrudgingly.

Very helpfully staff. Wish Harleys were priced closer to the actual value of what you get. But I guesse it works for the stockholders.

Tucson HD moved a while ago from it’s nicely located building on Grant Rd. up to a new mega-​superstore off the West side of I-​10 near (in?) Marana. For living in Tucson, this is less than convenient. But it seems to be the trend for HD dealerships – get on the side of an interstate so that those traveling the country can quickly pull off at an exit and add to their collection of different HD shirts.
The store is indeed a superstore. It has everything you could ever imagine with the HD logo on it. It clearly has more of a boutique feel than that of a motorcycle shop. But that has (sadly) been the trend for HD for many years now. And with the rough economic times of late, I guess they need to make the bottom line somehow. I find it interesting though that this symbol of «American Pride» shills out so much junk that is made in China.
That said, there is a fantastic selection of new and used Harley Davidson and Buell motorcycles. There’s also some sort of 3-​wheel bikes for sale here. I know nothing about those. I bought my ride at the Grant store many years ago and was kind of pressured and rushed by the salesmen. I believe they have fine-​tuned this a bit, but still, a high-​end vehicle salesmen is, bottom line, there to sell you something. So be ready for that if you walk in with the intent to buy a bike.
A full garage is located on-​site for all maintenance and repair issues. It seemed to me that they were a little expensive for things like changing tires, but really, I think if so, it is not that much higher than at other bike garages around town.
Special programs abound as well. There’s cook-​outs, concerts, local HOG chapter meetings and rides, bike and car shows, etc. Also, there are «learn-​to-​ride» courses offered. This is a big plus in my book. Too many people out there who shouldn’t be on two wheels. Maybe with this course offered at the dealership, more people will take it.
For genuine HD parts and bikes, there really is no other option in Tucson that offers the selection you will find here. But be ready to feel out of place if you are more than a weekend warrior. It feels almost like walking into a shopping mall. At least they try, with offering the special events on their grounds. And for that, I give them the 3^rd star in the rating.