Ariel’s Improvements

We choose to use Ariel’s Improvements based upon our neighbor’s positive experience.
His water main broke last year and Ariel installed a new copper main from the street
up to the house at a reasonable price. This year, the exact same thing happened to us
(our houses were built the same year so it was just a matter of time…) I had no hesitation
in getting Ariel’s information from my neighbor and Ariel came by to estimate the job
that morning and it was all complete 3 days later. I’m very satisfied with their work.

Warning. Hired this company to replace 2 faucet washes on a sink in my master bathroom. Which I should have done myself! They replaced the washers and then proceeded to go under the sink and tighten the faucet which WAS NOT leaking and did NOT need tightening. My husband had shut the water off that morning under the sink and usually you may have a tiny drop of water when doing so. My housekeeper uses cleaning supplies stored under the sink EVERY week and this faucet did NOT leak. But his guys tightened the faucet so tight they broke my faucet and unfortunately I can not just replace the spout I now need to get new fixtures for the bathroom. Upon finding this out Ariel said to me do all your fixtures need to match. Oh really are you kidding me. I told him yes so now it is going to cost me thousands of dollars to replace faucets and fixtures in my shower. Sure I could go to Home Depot and get cheap but sorry I don’t do cheap! I prefer top of the line. In my book Ariel gives a lot of lip service.

Ariel and his guys have done electrical and plumbing work for us for many years and have always done a great job. Sometimes they have needed to respond quickly to a problem like an electrical surge we had early on in our current home ownership. They are experienced and efficient, and have always been able to find the problem and fix it. I highly recommend!

I should have written this last year but we just had another need to call Ariel so I’m reviewing!
My mother recommended Ariel last year when we had a mysterious leak under our house. My husband is Mr Fixit so he tried to repair a damaged pipe unsuccessfully. Ariel’s crew showed up and told us for $ 3.50 we could buy a pipe capper type thing and there would be no charge. That worked like a charm.
Two months later a pipe on the other side of the (80yr old spanish) house and his crew came again. They fixed the problem and were super nice. However, 40 days later a similar break happened near the same place. Arial said «if it was within 30 days I’d be there for free, but I have to charge you half.» It was not even the same break, but just our old pipes! Eventually we replaced the plumbing and that has helped.
This week we had to call him again for a kitchen sink plug. He said he’d come over in 2 hours and he was true to his word. His customer service skills are amazing and his crew is very nice. Yes some of them speak Spanish but we know enough to communicate easily; and many of his crew are bilingual!

Ariel sent over two plumbers to solve a leak problem I had in my ceiling. They were two of the most inept plumbers (were they even real plumbers?) that I have ever had at my house. Even before they investigated the situation, they wanted to break a hole into the ceiling. They spoke in another language the entire time they were here, basically cutting me off from any input I could have in discussing the problem. In the end they didn’t even have the smarts to replace a small valve that would have at least temporarily stop the leak… I had to suggest that!