Magellan Guest Homes

UPDATED 09-​09-​2007: Just a few short months after grandma moves out of this place there has been yet another incident. This time the man had to go to ER and then the police went to get a report on the matter. How many more people have to get hurt before something is done?
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UPDATED 06−27−06: Had to remove grandma from this place due to allegations of abuse. It’s been an ongoing battle trying to get the best care from this place and now it’s come to this. PM me for further information if you need it.
Now that I’ve gotten more experience on what to look for when looking for such places, this place would’ve set off immediate bells but since at the beginning we were all novices… who the hell knew.
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I’ve been waiting to write a review of this place and now that it’s been over 2 years, I think it’s about time.
My grandparents have been living at this place for over 2 years now. In the beginning, when my mom and I went to check it out, it was really clean and everything was pretty A-​OK. One of my uncles had found this place after searching for a suitable place for my elderly grandparents to live.
As time went by, it became more and more apparent to me after I started going on a daily basis, that there are SO many things I’m unhappy with regarding their care.
First of all, this board and care is licensed to take 6 ‘guests’. At the moment there are only 4. There are 2 caregivers there during the day and only one remains around evening time while the other one leaves for the evening returning in the morning.
Now, one would think that the staff would be properly trained to take care of their nutritional needs as well as be knowledgeable in areas of hygiene. However, this is not the case. I’ve time and time again reminded (and this is only one of the caregivers mind you) this woman that high sodium intake is detrimental to everyone, especially the elderly. She nods but does not compute further than the nodding. On top of that, she dons disposable gloves to do various duties, but then forgets to change them upon completion of one task before starting another. This is extremely gross.
I’ve waited to write this review because I wanted to give the owner an opportunity to remedy the situation before I went ahead and wrote a less than favorable review. And I’ve done this on more than one, two, or even three occasions. I’m constantly letting him know regarding the situation at his business. He’s very diplomatic. He tells me he will look into it and that we’ll work together to rectify the situation. However, this hasn’t been the case time after time again.
I’ve given up. I go everyday to make sure that my grandparents are as well cared for as they can be. I will do some of the cleaning which should be done on a daily basis — washing mugs for instance.
In terms of the food situation, my grandfather is on a pureed diet and grandma eats like a bird, so generally, I seriously doubt she will be consuming THAT much salt to cause too much harm. I do bring her meals about 4x a week when I’m able to make something.
It is very sad and pathetic that even the administrator is not well versed in the areas of patient care… not enough to be able to set out boundaries which her staff can adhere to. The food preparation is so horrendous that personally, I’d rather starve than eat that shit they give to the ‘guests’.
Until there is some improvement, I will continue to monitor and update this review as things come to light. It is a sad sad situation when people get so old that no one is able to care for them without the help of others.
UPDATE: There have been no improvements, but after countless efforts on my part informing the owner of things which need looking into, all I’ve gotten were emails saying he’ll take care of it, but then never getting around to it. The administrator he has does a piss poor job of managing and does not have any common sense when dealing with family members. This woman didn’t even have the common decency to send her condolences within a couple of days of my grandfather’s passing. She waited 9 days… yes NINE days before casually saying to me «oh condolences» kinda like as an afterthought. I was disgusted and offended by her insensitivity and lack of professionalism when dealing with the matter.
I only wish the authorities will do more to make sure that places such as these get looked over with a fine tooth comb as it is very depressing when the elderly have been mistreated.