Pier 1 Imports

I went to pier 1 to purchase some Easter items for my home. When I walked in the lady employee did not greet me but she greeted the couple that walked in few minutes after. Yes, I was dressed in my work out clothes but I was ready to make a purchase. I felt like she judge me or she was racist that only wanted to greet and help white people. I’m also in the customer service business so I usually shop for service. I gave one more chance for someone to greet or ask if I needed assistance and the employees walked passed me. So I decided to leave my basket down and walked out of the store. Will not be back! February 27, 2016

Pier 1 is great! Some stuff is tacky or just TOO ‘artsy’ (like the pillows with 74 different colors and 63 different patterns, and rhinestones, sequins and felt birds sticking off of it)
However– some of their stuff (including about ¹⁄₃ of their pillows) is awesome! They have great mirrors, paintings, picture frames, etc. Their cookware, dishes, place settings are hit or miss but when they have great stuff it goes fast.
If you are a lover of Pier 1 — it’s important to try and pop in here often to get the good stuff!

I really like this store — my dining table setting, seat cushions, and a lot of other things are from Pier 1. The clearance section has very nice things that are drastically reduced. The store is always neat and clean. Staff are friendly and not overly bothersome! I like that!
In the past I have purchased furniture, lamps and larger items. The products hold up for quite a few years. It is nice décor for someone that has a small space, needs storage, serving table, dressers, nightstands. They also have a nice selection of patio and out door furniture in the summer. The holiday items are beautiful. The store displays are fantastic. I enjoy just wandering around, even when I’m not here to buy something specific :-)

OK so this place is nice, but the prices are seriously out of hand. Wayyyy over doing it. I’d really only buy something on sale or with a coupon or both for that matter.
Staff is friendly and helpful but a little on the annoying side. I hate to even say that, but I seriously get peeved being asked over 5 times if I need help. Makes me want to turn around and exit the store immediately. Just let the customers browse if you will. *sigh*
Pretty stuff though just wish it was more down to earth prices.

Anyone who says the customer service is bad did not have the pleasure of dealing with Kellie or Keith, who are both amazing. I came in and was so angry because I was not able to use a coupon on furniture because it was only for regular priced items and what I wanted was on sale. When I told Keith how bummed I was he gave me such a great deal I ended up buying 2 more pieces. I was thrilled. Kellie really helped me a lot also and was so awesome. Awesome customer service. IM stoked about my new bedroom set. Thanks again guys!

This store does not stand behind their products. I have purchased many cushions and pillows from this Pier One store with no problems or defects. However I recently ordered an outdoor love seat cushion and within a couple months the buttons started coming apart. The fabric/​decorative covers were just falling off. After the third one I decided to return it as it was obviously poor craftsmanship. I called the store and they told me they couldn’t issue a store credit as it was damaged and they couldn’t resell it. So I called Pier One corporate customer service and worked with them. I sent pictures and they agreed to talk to the store and instructed them to give me a store credit. So the next day I went in to the store and after more discussion with customer service the cashier agreed to issue me a store credit. But upon seeing that the white tag had been cut down she went and spoke with her manager and came back to say that they couldn’t do anything because the tag wasn’t attached. The Manager never came over to speak to me directly. She ignored me and was just plain rude talking to the cashier right in front of me but not to me! Unbelievable lack of customer service or appreciation. So even if there is some sort of «law» which says a store can not assist a consumer with a defective/​damaged product if the tag is cut down, the managers at this store proved to be unhelpful, unfriendly and discourteous and just stood by and watched as my husband carried the defective cushion out of the store. They didn’t want to take the cushion back and found an excuse not to. I will shop at Pottery Barn in the future. The quality of their merchandise is so much better and they know how to treat their customers.

This is the biggest Pier 1 in southern California (according to the cashier). I have never been to Pier 1, so having my first time leave such a bad impression, I don’t know if I’ll be back. I went in to look at their Autumn and Halloween items. They have some pretty cute and different stuff than the other chains offer! I found a cool glass pumpkin and took it up to pay. I found the line and was waiting. Another lady tried to pay from the other side of the counter and was rudely told to make a line on the other side. Her tone was uncalled for. So, I get up to pay and was harassed to get their credit card. I had to repeatedly say no thank you (at least 5 different times). It was getting ridiculous and I was getting more and more frustrated. I only had one item! I’ve never been here! I don’t want to open a credit card with you guys. She then proceeded to write her name (and highlight it) all over my receipt AND STAPLE IT TO A CREDIT CARD BROCHURE! I was red in the face leaving that store. Stop being so pushy and listen to your customer. Or at least learn some body language because I was really glaring at her by the end. Bad.

Horrible customer service!
I browzed around for 10 minutes, and wasn’t greeted or acknowledged (no big deal). I noticed they were having a sale so picked up some pillows and took them to the sales counter. I waited for a few minutes, while an associate helped another customer. In the meantime another lady came in with the return and by the time the associate was done helping the first customer, she told me there is a line on the other side of the counter and someone would help both of us. Then she promptly walked away. What?!
After standing there I wasn’t going to get in line again behind someone with a giant bag full of returns. I left my pillows and walked out of the store.
Fun, festive & frivolous stuff, but let’s face it, it’s not necessary. For that level of service, it’s not worth it!
The store smaller on Harbor Boulevard in Costa Mesa has much better service!!! Friendlier staff and a lot more helpful.

I always like their selection, and another small thing I like about their products is THIER PRICE STICKER PEELS OFF SMOOTHLY!
It seems like a little thing, but if you go buy a glass at a discount store, the sticker uses cheap glue and you have to work on it to peel it off, and sometimes the residual stays with the glass for weeks. Pier 1 Imports’ price sticker peels off smoothly and leaves no mark on the glass and it is a big plus for me. It means if some guests are coming and you decide to buy something in the last minutes, all you need is a quick wash and not have to work on peeling off the sticker when you have all other things to do!
Thank you:)

I absolutely love Pier 1 but had a terrible experience this past week with the assistant store manager. I was simply coming into the store on my lunch break to return a couple items and possibly exchange for other merchandise. For absolutely no reason, this woman’s communication was blunt, rude, and uncalled for. In my opinion she should not work in retail, let alone ANY type of customer service… I honestly probably won’t return to this location because of her.

Experienced a rude sales person for the first time in my life. My two year old was hugging one of their stuffed animals. While I was browsing around, I heard her gasp. I looked over and still saw my son hugging a stuffed animal he had pulled from a bin off the floor. She approached my son and proceeded to take it from him while at the same time, explaining to me tht he could put his germs all over it or sneeze on it. I was so shocked at her irrational justification for grabbing the animal from my son’s arms. He was not sick, nor did he show signs of being sick nor was he dragging the animal on the floor. Pretty rude in my opinion.

Even though I didn’t quite find what I was looking for… my overall shopping experience was outstanding due to The sales associate «Paul». His bubbly personality and desire to help me find just the right chair made me instantly want to come back!!! Thanks Paul… and thanks Pier One! You definitely have a «keeper.»

The Manager, Ashlee, helped me pick out some tables. She was so helpful and she had such a great attitude and personality. This store has the largest selection, in my opinion. Parking is good too.

Wow. This is the BEST Pier 1 store in the nation. (No, really…) I frequent all locations and have been to so many stores in different states but this location is hands down where you want to be. #1 It is huge. #2 Customer service is outstanding. Ask for Linda. She spent over 2 hours helping me decorate my new place. I can’t even get that much attention in a custom store. #3 Great sales here! #4 They deliver very inexpensive. Everyone in this store is so attentive and nice. Truly a great experience. I furnished practically my whole house here for a great price!

I love this place. There’s always plenty of stock and the selection is fantastic. If you find something that you think might be there later, it’s best to purchase when you find it. I’ve found that once it goes, it doesn’t come back.:(

Came here for something I saw online that was on Sale, when I found what I thought I was looking for, I brought it to the register and it rang up around $ 14 but I remembered it was around $ 12 online and I let the Cashier Nicki know, she went above and beyond (in my eyes). I wasn’t seeking the $ 2 difference, I just wanted to let her know that the «Online» price was different. She quickly went over to the in store computer (I guess where they can look at their website to verify prices, etc) found what I had at the register and found what she thought I was referring to and she was absolutely right, I had the wrong one, she went to find the correct item and brought it over to me, I ended up going with the one I had originally brought up to the register. I just thought it was exceptional customer service on her part! She should def be recognized for her efforts and she did it all with a smile on her face! I did look for the Manager when I was done because I wanted to let her know that I thought Nicki was fantastic, but I didn’t see her (yes, I am assuming it is a Female)
I have always loved Pier 1 Imports and it will be my pleasure to continue to shop at this location.

They have improved customer service — it used to take forever to pay for items — now they have plenty of staff. The items in store are really nice.
I am taking one star away because of this: every time I go there the staff bombards me trying to sign up for a credit card. Last time I went there, I had three staff members give me a 10 minute spiel on how great the card is. It was annoying and it got repetitive. Maybe they have some sort of pressure on them to sell credit cards, but it is taking away from my shopping experience.

It’s rare to walk into most major chain stores to receive such personal customer care.
I can’t say enough about all the staff at this Tustin location — especially Keith [Store Manager] & Marissa [Assistant Manager]. They’re not only knowledgeable about all of their products, but they really care about their customers.
My husband & I have already gone back three times — and each & every time, their attention to detail & service has trumped the previous visit. As long as they keep good people like these guys to care for their customers, we will definitely be loyal shoppers. Thanks, guys!

When Cost Plus World Mart failed me, I went back to my car, googled director’s chair covers and Pier 1 came up. Damn, you mean I didn’t even have to leave town today to shop and find what I want? Wow, that’s rare.
Trish met me at the door. I wandered around for about 10 minutes and then she found me again and helped me locate the display for the director’s chair covers. Some were plain, some were decorated with graphic prints and designs, so I had a choice to make. I just bought seat cushions at Ikea that were tones of gray, but they didn’t have that color, so I choose blue. Works with everything in my book.
So in comparison, if you enjoy shopping at Cost Plus, Pier 1 is just about the same stuff minus the food and wine sections.

The largest Pier 1 store in the state!
Customer service is great, selection is great, some of the prices are high, as expected in any Pier 1, but of all the stores, this is the one to go to!