Just In Time Communications

The worst! Have had no TV for weeks and nobody will get in touch with me to schedule the damn installation. Worst.

I’d give zero stars, but I’m forced to put one otherwise I can’t input this awesome story of poor customer service:
Our HOA forces us to go through this company because they are protecting their interests with not having 9 dishes up, poor installations, or people thinking they can do-​it themselves on the roofs. Needless to say, most people at our condos hate them. I understand the HOAs position. I own a house here, and I want it done right without messing things up. However, this company doesn’t know how to deal with customers. The deals you think you could get with Directv (because my wife initially called them to install first) this company doesn’t allow you to get. The $ 200 gift cards, free channels, etc. are all not allowed, but Directv says they would honor them. It’s quite ridiculous. That pissed me off, but we went through it anyways.
Anyways, now time to share the fabulous install. We were told we’d have an install from 8 – 12 in the morning on a Sunday. My wife was skeptical, so we made a bet whether the installer would even show. I bet he would. By 1:15, I thought I’d lost, but at 1:30 he called. He was in another part of the condominiums installing another person the entire time. He had our number, knew where we’d lived, but didn’t bother to call at all until he’d finished.
Well, at 1:40 he headed to our house and within 20 minutes said this was a way easier installation than the previous one where he was in a stuffy attic for 2 hours. Boy was he wrong! Everything hooked up correctly, but the guy kept giving a wrong account number to Directv. It turns out when he did that my account and box were then listed under someone else’s account. My regular channels showed up with weird channels from a different area. Most didn’t pop up unless infomercials were on them. He waited in my house for over 2 hours trying to correct it. He got on the phone with his supervisor, and they told him to leave my house and they’d fix it on their own. They never did! By almost 5pm, I called his supervisor who was supposed to correct it. She never apologized, claimed that I called her a liar when I didn’t, and stated she did fix the problem. My blood pressure was through the roof. She then stated she would correct it this time. I was skeptical, so I got on the phone with Directv anyway and tried from my end. She actually did change my programming to my own account, but no channels were on. Sigh, Directv put in the basics for me for the night and promised me full services the next afternoon.
Meanwhile, I called back Just in Time to tell them my problems had been resolved, not because of them, but that I did it. They then claimed that I had programming all along before I’d called Directv through their lingo and jargon I didn’t and don’t care to know. I also stated that if they send me a bill that I wouldn’t pay it. I was told that I wouldn’t through a return phone call have to pay $ 8.53 for the install. I’d never use them again, and I fully intend on making sure my HOA stops using them too.
By the way, the only 5 star review on here is from a Maria. The person who I dealt with on the phone was also coincidently… Maria. You figure it out.

off to a very poor start with these people. will need to write a letter to convince the owners of this high rise apartment to rescind the exclusive contract justintimetv has with the owners. I love directv but these people are very substandard.

the irony in the name «Just in Time» kills me… these guys are THE WORST; like others, I was promised features that were never delivered, like «whole home dvr»; so now I can only watch and record in my living room (what is this, 2005!!!); and the worst part is, also like one of the other Unilocalers; my building only offers DirectTV though these guys… and the bloody satellite dish goes out AT LEAST once a month… and it takes them AT LEAST 2 and usually 3 days to come fix it… I cannot even count the number of shows I have missed… I actually stopped watching some of my shows because I couldn’t catch up once I missed the recordings… and at the end of a very stressful work day all I want to do is turn on the TV and zone out to CNN; but NOOOOO at least once a month I have to sit in frustration… calling and calling and begging these guys to do their job (insert sad face here)

Stay away!!! I can call Direct TV and get technical help. I just in Time and nothing!!! I am stuck. This is the only way to get Direct Tv in our building… Too bad I. m screwed

I have called and left many messages. They have not returned my calls to set up DirecTV. I am so frustrated. They are the ONLY way I am able to obtain DirecTV!!!

After the installer was over an hour late an no calls to give me a new eta I dropped them. You call and know one answers the phone… Bad choice go elsewhere fast

Unfortunately my building only offers DirecTV through Just in Time Communications (although the lady on the phone couldn’t find the property and «never heard of you before») yet I was given the contact info directly from property management. So after discussing my options she tells me they don’t offer the Genie and they don’t offer Internet bundles. YET… when you go to their webpage to get their contact phone number they advertise both and say «Call us today!» It was a waste of my time and their website has false and misleading information.