RAINBOW PEDIATRICS STEVE RANDEL E FIRME MD

This place in no good !! Do not bring your children here the only thing that place has going for themselfs are the nurses ! The doctor however is arrogant and cares nothing for the well being of your child I’m no longer taking my son to this man who calls himself a doctor. Save yourself the trouble and find another doctor !

First time bringing my 3 month old daughter here and Dr. Firme is awesome he answered all my questions throughly with examples to make it easy for me to understand better he didn’t rush and took his time with us. The girls all seem friendly and seem like they like working with children. The rooms are spacious. The only thing is the waiting area is really small but that’s something they have no control over so overall awesome first experience so far. A lot better than my daughter’s old pediatrician.

I have been taking my boys (ages 8&5) since they were Born to dr. Firme.
Dr.firme has always been a great doctor since day 1 for us! He listens to what I have to say, my questions and concerns get answerd throughly and I know my boys get the best care from him. His nurses have always been sweethearts, the kids love it when they get stickers from them. I’m so glad my obgyn dr. Lee sent me to Dr. Firme when I asked about a good pediatrician he could point me too.

Very disappointed by this pediatrician. My son had seen him since birth. He was thorough and nice. One day I questioned why I was being charged for a copay since I have two insurances and none of my doctors charge ME anything bcuz one insurance with no copay covers the copay of the other. Uhhh he didn’t like that so much. His receptionist I guess always marked that I was not charged. When I kept all my receipts of the visits. This had been going on for a year. I asked for them to look at his chart see the dates we had been there and go to their copy of the receipts which seemed like an impossible mission and they both refused. Basically I was paying for some of his staffs lunch I’m assuming. I think as a human being I would know how long I’ve been paying my copay or remember that as a matter of fact. He accepts cash or check only. If you don’t have either he will decide if he sees your child as well.
Then it got real ugly when he and his biller started yelling at me (literally) In front of my 3 ½ year old. My son started to get scared so I stood up to leave. I told him I want a refund for all the fees. He tries to comvince me again yelling WHAT COPAYS YOU NEVER PAID!!! Whoow he got fierce and continued yelling at me up to the door and slammed the door on me. Yes this is true and I was left shocked, disappointed, and very frightened. Never been back nor did I get a refund or minimum an apology,

Started taking my son there back in 2009 when he was a newborn and back then he was such a great doctor and his staff were wonderful. The only complaint was when I had a 9 am appointment yet he would show up at 10 am. Other than that it was great. Now, his new staff is horrible. They talk to you with an attitude and obviously don’t like their job, except for Rose. Rose is the only nice one. Dr. Firme has also changed significantly. Sometimes you would find him in a good mood, sometimes he would be in such a bad mood. He could also be such a smartass when you ask him question. I’ve since moved to a different pediatrician and I’m so glad I did. Don’t recommend going there

I love Dr. Firme, he has been my daughters pediatrician since the day she was born, he is so funny and nice to the kids, always asking their interest and how they are doing in school, if my daughter gets sick they see her the same day, his staff of nurses are well trained and so sweet, I wouldn’t go anywhere else for my kids medical needs!

Met this amazing pediatrician at Pomona valley hospital. Dr. Firme treated my Precious little newborn like the angel he is, during such an incredible moment like circumcision Dr. Firme had me laughing and my son at ease. I would highly recommend this wonderful doctor to everyone.

new insurance and I was giving this Dr. for my son, I had the best experience at my first visit, receptionist was very nice and pleasant the nurse that gave my son the shots was so nice my son did not even cry and his 2yrs old. (think her name is Rosa)
The Dr. I cant complain his very nice he does take his time explaining everything to you and good feed back and what u can do better. I will 100% recommend this Dr.‘s office.

My kids have been going to Dr. Steve Firme since birth of 2010 for my daughter and this year for my son. Dr Firme is a great doctor as I liked him very much. Sad to say his office staff ruined it for him … I will no longer bring my kids to Dr Firme. The staff is rude and clueless to anything you ask them when calling. As to a simple question how much is a flu shot? My daughter did not have insurance at the time. The girl that anwsers the phone said the doc had to check my kid for dieases than tell me how much the whole visit was after. Also when I wanted to get my son circumsized they would not let me use his insurance that covered it !!! They made me pay $ 400 cash and it had to be cash (thought that was kinda fishy) I found another doc whom I feel comfortable enuf to call and ask any questions.

Dr. Firme is a great doctor. I take my 4 kids to him. He is patient, always answers all of our questions. He never rushes through the appointment even when he’s busy. The office can be very busy but if get their early you don’t have to wait long.

My daughter has been under Dr. Firme’s care since she was born. A few weeks after she was born she developed jaundice and had to be hospitalized. Dr. Firme walked us through the whole procedure. He was understanding of our concerns and explained all the options. Since then for the last three years, he is provided consistent hands on care even calling in the evening when I only asked the nurse a question and did not leave a message. I have also had to wait for an appointment from time to time, but since he will see our daughter on a drop of a hat, I figure that other people had to wait when we had an emergency so I could return the favor.

this place is ridiculous. i arrived for my appointment a few minutes early and then sat in the waiting room for over an hour. i was then told that the doctor was really busy so it would still be at least another twenty minutes or so until we were seen. the place was a zoo! not enough chairs to accommodate their over booking, so kids had to sit on the floor and some families were waiting in the hallway. i’m sure he’s a great doc but pediatricians are a dime a dozen. i cant believe they would book this many kids for one doctor. amazingly rude, unprofessional, and greedy to say the least.

I love Dr. Firme he is a wonderful doctor. He is very patient and informative. Every appointment he sits down with you for at least 10 minutes and discusses what developmental stages you should be at and what will be occurring next. He is the only doctor in the office so you always see him. When our son was sick one night I called the office expecting to get an answering service and it went directly to his cell phone and I spoke with him immediately. I would have given him a 5 but I do have a few problems with the office. The first one is from time to time he has a long wait. With a baby or toddler this does not always go well. I found that if I am 15 minutes early for my appointment I usually avoid the wait. The second is the receptionist. The receptionist always seems to be in a bad mood and when you call into the office to schedule a sick visit she is not very understanding. Today she was scheduling my son an appointment to get a second flu shot. I told her the doctor said that he only needed one and she said he didn’t know what he was talking about. Really irritating when the receptionist thinks she knows more than the doctor. Luckily you don’t have to deal with her too much and I think that the most important thing is the doctor.