Blue Key Property Management

New to the area, re-​located for school. Have been given a scholarship to cover living expenses. Looking for a job. Called for some basic information, knowing that my credit is good and have enough money to cover up to five months rent, with more on the way if need be.
Asked if I could possibly get a co-​signer or if there were other options.
Was told since I didn’t have employment yet that probably should ignore their property postings.
really… wow.

I also am not sure why my reviews keep disappearing from the post, but I will post again. Renting from this company was nothing short of a nightmare! Beware of their poor and unprofessional business practices. My review keeps disappearing, but before you rent from them read all reviews.
We were charged for many items we didn’t do. Even though we had before and after pictures. They took pics of every nail hole in the wall even though many were there before. The walls were not even painted before we moved in. We used our own money and painted, after their approval, with expensive custom paint, bought large pcs of carpet to cover the carpet stains that came back through 3 wks after they had it cleaned it. the worst was upon move out where we were treated like children, and blamed and charged for many things we did not do. The one who did the walk through even yelled at me (in front of my 10 year old son and outside in front of neighbors who later said they couldn’t believe what they heard and saw) because I was pointing out what was already there before. They were very nice and helpful in the beginning when they were wanting our business. They turn quickly into unprofessional and childish people when moving out. One even threatened me that he would keep more of my deposit if I kept arguing. I too spoke to my attorney who also agreed with illegal practices such as no longer accepting our pre move in photos upon move out, not responding to dangerous deck boards that were so old they were breaking through, and threatening to keep more of my deposit for fighting for what is right.
If I could give them a negative score I would. Very deceiving. Note: I rarely write reviews, I am a professional in the medical field. I normally give people the benefit of the doubt, but I feel so strongly about warning others, I feel it is important to post what I experienced.
Also worth noting, when I first rented from them, I was pushed to write a good Google review when they were helpful in the beginning. They even tried to pull it up on their computer at the time of renting so we could type it in on their computer before we left. I almost did, since this was in the beginning when they were helpful. I’m so glad I didn’t!!!

We’ve had nothing but good experiences with Blue Key! Chris and Torsten have been professional, helpful and very friendly throughout our time in two rentals with BKPM. Maintenance requests are always followed up on within 1 – 2 days & we never wait more than a day for email or phone responses to other questions. Also the online rental payment option is great!

If I could put a ZERO I would. I rented from these guys. Some of the office staff are very nice and do their job because they want to keep it. The two main «gentlemen» running this circus are unprofessional and are bullies to say it nicely. When I moved out, I gave them a move out date. Because their staff messed up and got the date wrong, and had it 4 days earlier, they forced me out with no time for me to be able to clean up or take my garbage bags off the premises or wipe down the appliances, stuff like that. I literally had to pack till 4am on a work day and get my stuff off the property. Then they kept my $ 1,000+ deposit for cleaning up the place. These guys are nothing but thugs.
Get this, during the first year I moved in, the condos were going through some major remodeling. My garage floor was ripped out and lowed by a foot, this required the relocation of the interior garage door and steps. This project went on for 9 weeks… around Christmas no less!
But did ANYONE FROM BLUE KEY EVER SHOW UP TO INSPECT WHAT WAS GOING ON WITH THE CONTRACTORS? To REPRESENT THEIR CLIENTS BEST INTEREST? HELL NO. I was there. I worked from home at key times to make sure all went well. AND I DIDNT OWN THE PLACE!
I would caution anyone from RENTING or letting them manage your property. They are in it for the bottom dollar and that’s it.

I made an appointment with a staff member there for a very cute little house. She explained to me that nobody was on the waitlist and she had an opening for 6:30 on a weekday. I accepted this, knowing this would be an hour commute for me. (I explained to the person that I was coming from Hillsboro). I happen to arrive a little bit early and waited for a staff member to show up. well they did not. After 20 minutes of waiting, I called. no answer. Then about 10 minutes after that (around 6:40ish), I received a phone call from another person stating that the place was already taken and the papers were signed this morning. I find this to be completely irresponsible! So, I understand that sometimes there is miscommunication between staff/​departments, so that is forgiven. However, I called in the morning to make the appointment and the employee who is designated for the house could have called me any point of the day to cancel rather than waste my time and call me after 6:30. Once again, this is extremely unprofessional and a bad representation of the agency. Sadly, I will not be looking at any other properties for this company even though there are a few other properties I would have been very interested in.

If I could give zero, I would.
The response posted to this review just further verifies the total lack of professionalism, and inability to keep their story straight. I indeed contacted the Blue Key many times, but not for them to share the price.
The house owner had recently fixed the fallen fence in the front yard, and my contact with the company was simply requesting permission to tear down the old fence (including the portion they had just fixed). The tenants also had two small children and a dog. I wanted to ensure they knew for two weeks or so, there would be no fence separating our yards.
The company refused to return my calls, was rude, and lied about the currents tenants. I eventually spoke with the neighboring tenants myself, who also had terrible things to say about the management of the property.
My conversations with Blue Key were like battling a small child for a simple task that could have been resolved in a quick call. Blue Key should be put in time out if they continue to act like tantruming toddlers.
I would stay away.

We rented from Blue Key for over a year. I’ve rented places in Ellensburg, Yakima, Olympia and Portland. This company is the worst, flat out. Right from the beginning. Be sure to read the contract. We had sections crossed out, right off the bat. That was about rental increases during the lease period. The section says they have a right to raise the rent during the lease. What’s the point of a lease? Half measures all the way through. Poor responsiveness, rude and condescending. At the end of the lease period, as indicated in the lease, we went to a month to month. After a few months, we were contacted by BKPM. They said we were hundreds of dollars behind. What? They began automatically, without any notice, charging us a $ 50 fee per month. Even though the rental section of the contract indicated thirty day written notice is required to raise the rent. A lawyer indicated they could not charge the fee without the notice. After they yelled at us on the phone and threatened me «oh we are going to have fun now in court,» they reversed those charges when we moved out. Cool right? Nope, they failed to send our deposit in the required 30 days after we moved out. They invented damage claims, like a hole in a screen ($ 60), a drill hole in the linen closet (are you kidding me? I can’t even imagine why we’d do that), 4 burned out lights ($ 20!), 30 yep 30 nail holes in the living room! Who hangs thirty pics in their living room?! Why did they reverse the month to month fee? Because you won’t see it on the contract. It’s hidden in the fines and penalty section without explanation. We didn’t closely review that section since we never expected any penalties or fines. We have always had our deposit returned at every place we’ve ever rented. Always! All of our previous landlords give us a high recommendations. We’ve both rented our homes to others. We get what it takes. Bottom line, you’d be wise to rent from another property management company. There are tons of good ones out there!
PS: Please see Lisa Bs review also. Her story is so similar to ours. It is listed below under reviews currently not recommended. That means because certain factors Unilocal does not yet recommend this review. Factors like number of years she’s been a member or number of reviews, etc. she strongly recommends caution with this company. We concur.

My work moves me all over the country, and I’ve worked with lots of landlords and property management companies. Torsten and Chris at Blue Key were among the best I’ve dealt with in 15 years of renting.
Torsten accompanied me on our check-​in walk-​through, inspecting along with me, noting the things I pointed out and even suggesting some things I didn’t think were a big deal.
During the lease, we had a couple of maintenance issues. They always responded quickly (usually within a business day) and the issues were corrected within two days.
Torsten came out for our check-​out as well, went over the end-​of-​lease items with me, and gave me a verbal confirmation that everything looked good.
Not sure what Kortni’s issue is — a fence sounds like an issue for the owner, not the PM company. Judge Blue Key’s service from the relationships they manage, between the owner and the tenants, not the neighbors.