Bank of America

A 4 star rating? Yep, and here’s why:
I’ve been banking here for a long time, left for a couple years, but came back.
Pros:
— Friendly, helpful tellers (this is what bumped it to a «4»)
— Lots of parking
— Usually at least 3 tellers working all the time
Cons:
— Bullet proof to the gills which makes me want to hurry and get my banking done ASAP
— Long lines (further intensifies the feeling that you’re going to get caught up in a robbery)
— Bankers (guys in suits at desks) can’t handle cash
— «Line monitor»
«Line monitor» — stands at the line and asks what your banking business is and try to get you to use the ATM instead (Yeah, I get it will take less time than waiting in line, but deposits take longer to clear via ATM then when a cashier processes it)
Suggestion to Bank of America: Instead of having a «line monitor» — open another teller window

The way this bank was built was made for anti theft thats for sure! Huge glass walls between the teller and customer and sometimes fast response time when waiting in line.
It was my first time coming to this bank and I dont even bank with them, I was only here to cash a work check that had their logo and they processed my check without any fees taken and without hassling me too much about joining their bank.
Overall, its a bit difficult to access this bank because of construction of new apartment complex being built right across the street. So I highly recommend that if you really need to go to this bank, to drive slow in the narrow lane so you can catch the small entrance way into the bank parking lot, otherwise your gonna totally miss it and drive a quarter mile past til you can bust a U-​turn.

Holy bullet resistant walls batman. This place is on lock down!
There is huge see through 6 inch at least thick plastic (or glass) walls between you and your teller. This could be the set for one of those «Big Bank Banking» commercials. You want in a specific line in a cavernous room, you’re called to the front, you have to pass items between little cubbies. Crazy!
Besides that — the service was pleasant. Most of the tellers here seemed to speak fluent Spanish and everything was proper and in it’s place. Polite, impersonal businesses is what I had to accomplish anyways so there ya have it!
On a side note, I’ve been a Bank of America customer for over 10 years and have never had much issue one way or the other.

I’ve never had a problem here. The staff is super friendly and very helpful!!! I had to get a cashiers check once and they handled it with ease. I sign my name a few ways and they had me resign my full name. It’s good that they take precaution against possible fraudulent activities. Thx for looking out BOA!

With my baby doll Tanisha gettin money

Went to open an account and the guy who opened it messed up twice, which made me go back a total of 3 times just to open a simple account, after that service has been pretty good and their online banking is super simple and user friendly.
One star for online banking
They have pretty good service, even when they are super busy they acknowledge your presence and make you feel welcome.
Convenient location, although they should figure out a way to exit the bank and be able to make a left on S Santa Fe without fearing for your life every time, but I guess this isn’t their fault.
And the ATM from your car, they have two so line moves fast.
They would have gotten 5 stars from me if it wasn’t for that messing up with my account, I guess the guy was new to the system of something.

Why is it that at every B. of A. there’s always a thousand people in line despite all the tellers? Even on a Saturday morning?
:sigh: I’m trying not to be judgmental about things the bank can’t control, but this and the layout of the parking structure make me want to go elsewhere or take advantage of their ATMs. It’s a pain in the rear to park here and/​or get out.
I wish I had more to say, but the deposit transactions have been on par with all the other places (3 stars), but I really, really hate lines, especially at a «quick stop» location, like the ATM. There really shouldn’t be 3 people standing in line for the ATMs (–1 star).