Jade Painting Inc

Ruby A: My concerns were all relayed to our condo Site Manager and Property Management company’s Account Exec, who in turn assured me they were presented to Jade. I am not absolving them of their roles. However, once a concern is reported, Jade is ultimately responsible for taking corrective measures and actions. I therefore hold them accountable. It doesn’t matter who reports it as that doesn’t change the facts. They were told of the issues and failed to remedy them.
As for condo boards, my experience is that they just want the project to be over and done regardless of how it impacts individuals. I expressed my extreme dissatisfaction with their handling (or lack of) of this project. They to had a «Oh well» attitude and were more concerned with accommodating Jade rather than looking out for the residents they represent. I’ve spoken with many other residents who had similar comments as me but they do not speak up. Which is perfect for our Board who pidgeon-​hole everyone in order to play issues down.
I’m glad you had a good experience.

Thinking Out Loud:
Since I do live in a condo, wondering why a resident/​owner had problems? Where were the Property Manager, Resident Manager, Site Manager and Board President? If all these problems happen, where is the review from the people that actually worked on the painting project. A condo project has procedures in place for a final inspection and all concerns are corrected at that time. Then a warrenty is issued to the Board. The Board must have been pleased with the project… Jade Painting, Inc. is a 5-​star Team and I stand by my review… No PR team involved…

This company is supposed to be the leading contractor for this kind of work. I see them all over the place and I know they get a lot of business, and most of the time their work is good.
I can think of two instances where the work was definitely not good, though.
First, at my old apartment. They re-​did the outside of the building. Got paint on the windows, door knobs, and on people’s vehicles (the owners should have moved their cars, though). They didn’t wash or sandblast the exterior of the building, just painted right over it.
*Unrelated to painting: Their posted schedule for this project was 8am — 3pm daily. So tell me why, when I got out of the shower upon two separate occasions at around 7am, the painters were hanging out on their [scaffolding?] outside my window. My curtains were closed, but it still made me uncomfortable
Second, at my parent’s house:
1. They diluted some of the paint to make it «stretch farther», but there was no reason for that because we bought the right amount of paint. All this did was create uneven patches where thinned paint was painted alongside regular paint. We were able to go over these spots again with the leftover, undiluted paint.
2. They didn’t remove any faceplates for outlets or switches. I noticed they didn’t break out any painter’s tape so I asked them if they had a screwdriver to take the faceplates off. They looked at me funny and said, «You want us to do that?» Uh, well I didn’t want paint all over them, so I ended up going around taking the faceplates off myself
3. Speaking of no painter’s tape… they didn’t use any painter’s tape. There are crooked lines everywhere! Along the ceiling, along the baseboards. real disappointing.
4. Three of the guys went home in the middle of the first day because their kids had ball games or something. I’m cool with that, except we paid for so many man-​hours and expect to either get those hours or be able to pay less.
5. Got some paint splotches/​smears on the back of bedroom doors, sides of bathroom cabinets, and on the white carpet. I have a paint thumbprint on the back of my bedroom door.
I think that about sums it up.