Walnut Creek Marriott

Won’t return. I can live with the outdated hotel, but the parking thing really bugs me. Not because they charge, but because there was no sign when we pulled up, front desk didn’t say a word when we checked in, and we were completely unaware of their valet charge until a bill showed up under our door in the morning. The best part is reading that a year ago it was $ 20, a month ago it was $ 21, now it’s $ 23. Parking inflation I guess. Ridiculous and just a money grab. Typical Walnut Creek. The entire city has been on a money grab for years. Wanna park in the street? 2 bucks an hour, runs until 8pm, and you pay on Sundays too. I stay at hotels all over the east bay that are far and away better than this for less money and free parking. Marriott must think they have a high end Walnut Creek property here. What a joke. On the plus side, thanks for the free WiFi, at least I didn’t have to pay more to write you a lousy review.

We stayed here last night for my birthday! I called in the morning to see if there was an early check in available and was helped by Vanessa! Fortunately, when we arrived to the hotel we were also helped by Vanessa! She was extremely informative and friendly! On the phone I mentioned it was my birthday and when we arrived she remembered and greeted me. By far she is one of the nicest people I have encountered working at the front desk of a hotel. Thanks again Vanessa ! :)

The price was great but the place looked really dated and the beds were very uncomfortable. I stay at Marriotts a lot for business and pleasure and this was the first time I thought the beds were very uncomfortable, maybe they were too old. The fire alarm went off 3 times but it stayed on for 20 – 30 minutes each time which was super annoying. I also did not like that you had to use valet parking, it was inconvenient as were were in and out a lot. On a positive note the morning breakfast was great.

Yes you need to add 21 $ to stay here… it’s like a joke… They don’t have a parking spot for you & your forced to park outside premises if u want otherwise forced to do valet parking for 21 $, worst than Vegas hotel parking. And NO continental breakfast… unbelievable… Motel 6, extended stay or super8 probably have better parking and your wallet will not get rub and save some $$$.

Stayed here over thanksgiving week. I’d be lying if I said I didn’t have some concerns based on the most recent reviews but I actually enjoyed my time here. Let me break it down:
Pros:
Beds are comfortable
Rooms were clean
Elevators were quick
Front desk staff/​valet staff very friendly
Housekeeping staff very accommodating (I was actually coming down with a cold during my stay and I ran into a very friendly lady who wears a headdress and asked her for extra tea, she was so nice and left lots of extras in my room for me)
Nice lobby
Cons
They need to renovate (carpet looks old and outdated)
Nighttime restaurant staff not the friendliest
$ 21 a day for parking is just ridiculous. Hotels gouge customers with this fee
Need to explain that there is a $ 50/​night incidentals fee that will not be charged on your final bill if everything is ok. I almost had a heart attack when I looked at my account the day I checked in and my charge was way more then what I was quoted.
All in all I would stay here again.

I stayed here mid-​October. My best friend was getting married, and I was her maid of honor. It was a really exciting, beautiful weekend… barring my Horrific Marriott Shower Experience. But we’ll get to that in a moment.
It was a big wedding, and I took over a lot of responsibility. There was barely time to eat during the day, and after taking care of the venue, cleaning up for about an hour or so, loading and unloading the wedding decorations and gifts into the bride’s apartment, and finally Ubering back to the hotel, it’s safe to say I was utterly exhausted.
Having about three cans full of hairspray in my hair and makeup you practically needed a snowshovel to pry off my face, all I wanted was a nice, hot, relaxing shower before falling into bed.
It was about 1:30 in the morning, and I had to wake around 5:30 to grab an Über to make my very early flight back home. I hopped in the shower, letting the warm water melt the makeup off my face, and pulled a nicely-​folded, unused, fluffy white towel from the shelf in the shower.
I dried my face, rubbing the exhaustion from my eyes, enjoying the massaging feeling of towel on tired skin.
I pulled the towel back. I opened my eyes.
I saw what I had dried my face on.
Pubic hair. Brown, crusty substance firmly gluing said pubic hair to the fluffy, white towel fibers.
It had touched me. My skin. My face. My eyes, my mouth, my nose.
A sense of utter horror overwhelmed me. I grabbed a new towel, inspected it thoroughly, washed my face 3 more times, dried it again, and went to bed feeling like I needed to vomit.
Sure, I could have awoken early enough to lodge a complaint with the front desk. 4am and only 3 hours of sleep? Suuuure. I opted instead to put it out of my mind, write a disgusted yet hilarious Tweet, and just go the F home.
Predictably, Marriott contacted me via Twitter wanting to know more. I explained the situation — they seemed appropriately appalled and promised to get into contact. Next, a different Marriott Twitter account contacted me wanting to know details… which I provided. Whatever. They asked what the easiest way to contact me was. I’m busy. I work a lot, probably too much. I don’t have time in my life to sit on the phone and talk to people about things I’d rather forget about. So, I said email. They assured me someone would contact me via email shortly.
A few days passed and no email came through. I did receive one very odd, awkward voicemail from some manager at the hotel, expressing … something? about the situation. It wasn’t very professional and just made me feel weird.
They reached back on Twitter, asking me to call them. Uh… okay… I don’t understand what customer service courses they put their managers through, but leaving weird, unprofessional voicemails and requiring a customer who’s gone through an absolutely disgusting, outrageous experience to actually put forth the effort to contact THEM and take time out of that customer’s busy day to call them seems bizarre.
Suffice to say, to this day almost a month later, I have not had the spare time at a decent hour during the workweek to call them. A horrific, disgusting hotel experience that, while disturbing, was not something I overtly cared much about became a really frustrating, aggravating, and enduring experience that makes me question Marriott’s commitment to enacting change. Most of what they offered me seemed empty, practiced words that managers use when dealing with gross hotel situations.
The stay was really nice other than this — too bad the management at Walnut Creek Marriott isn’t competent enough to handle bad situations with grace and integrity. Keep your promises to your customers — they won’t leave you scathing reviews if you do, even in disgusting situations like this.

Don’t bother trying to book an event here. I couldn’t even get started to plan an event here because the Senior Event Coordinator could not even answer a few basic questions.
I sent a request through Marriott’s website to check on availability to host an event next year and book several rooms. I didn’t hear back after a few days so I called and left a voicemail, even though their website stated that they will reply within 24 hours. I then got an email the next day with one sentence «here is our banquet menu.» No greeting, no nothing.
Umm…I didn’t ask for the menu. I asked for your availability, pricing and services. When I replied to re-​ask my questions, I got an email back with 3 words: «how many people?» Again, no greeting, no nothing. I replied again and re-​asked (for the 3^rd time) to let me know if they have availability, and to provide a list of available services and prices. I got a reply that said one word: «$ 1,500.» Ok, that still does not tell me if you are even available on my dates and if you can even provide the services I need.
Apparently, the Marriott does not like business. Kind of bummed since I really liked the idea of having my event there. Although it’s better to know now that they are incompetent than find out on the day of my event.

If I could give this less than one star I would. Worst hotel ever. I’ve worked for Marriott as a manager and the way they just handled and issue I had was not ok.
I’m in a room that has lots of freeway traffic and wanted a different room but apparently they were sold out for the night. & then I realize they had hair all over the bathroom tub I say that as well.
Her response cutting me off both times was
” want me to send someone to clean it for you” me sure I’m ok with that.
” wants me to send up some ear plugs“
I then say ok your very rude. Can I buy another room or are you still sold out?
She puts me on hold and all of the sudden I get a new room.
She gets back on the phone and is all of the sudden nice. Don’t think so I ask to speak to her manager and she then tells me she was listening to the entire conversation and her employee wasn’t rude lol. Needless to say screw this hotel and the way it’s ran.
Not to mention super outdated.
After trying to leave this horrible place I ran into more issues getting into my new room! About 45 min later after almost going into an occupied room it finally happened.
Thanks to the nice man named Tim! He gave us free breakfast and didn’t leave our side until our issues were resolved unlike the rude front desk. He deserves a promotion.
However I will not return to this hotel again and I’m sad that it’s named a Marriott.

My partner and I have been very impressed with how friendly, courteous, and helpful the staff have been. They have really tried to make our stay here an enjoyable and relaxing experience for us. The room was very clean and allowed for a good night sleep. The view from our room was less than desirable, but we only stay in the room to sleep, shower, and get ready. The rest of the time we are out, so we really don’t require the curtains to be opened.

This hotel was just okay. If you drove here add $ 21 per night to the room fee because there is no practical parking lot, just valet only with a day rate. They do have a public lot which is seriously across two street and a 10 minute walk away down an alley. You won’t want to park here.
For the price and amenities it wasn’t much of step up from the Holiday Inn down the street. I stayed at the «concierge level» and the room was not that nice, there was no free wifi, and the shower is built for people maybe 5′ and shorter. Their special «concierge lounge» which was suppose to be what made it special about being at concierge level is closed on the weekends…
The staff is what makes this worth the extra $, and they were super nice and very helpful. Almost scary nice. It was weird.
So a mixed bag: an average hotel at above average prices justified by above average staff. Depends on what you value in your stay, but I prefer creature comforts and amenities over prompt service. And I don’t like being forced to valet my car.

Stayed here six times for work. I keep coming back because of the staff. My first encounter was with Baraka at the front desk. She is charming, witty, helpful and fantastic. The other staff members to a tee have been great as well. I met Eddy the GM on an early stay and he has talked to me about my stay ever since.
Wendy and Miriam in the Concierge lounge have been so very attentive. Wendy brings me a glass with ice every morning for my diet DP I never ask she just does it! Mariam and Wendy are talking about my beard growth and whether my wife will like it or not.
These folks are family.
Eddy showed me the upgraded design of the new rooms looking forward to them

Great hotel with plenty of meeting Rooms and conveniently located in the heart of downtown walnut creek. Near the hq of many large companies and tech industries alike. The hotel is a little dated but the friendly and helpful staff make up for it. The hotel only has valet parking and its $ 21/​day but the managers and staff are great. Kelly and Ryan were very helpful the many times we took the car in and out. The hotel has a live band on Friday/​sat it’s a little cheesy but it’s east bay valley. Nonetheless the hotel and staff are worth it. Additionally the hotel is steps from a Bart station that can take you to public transit to San Francisco, San Jose or Sacramento.

The jazz music on Friday evenings is a treat, even if the crowds are thin .
Now about the service:
It took 15 minutes for the staff to decide who would approach us and see what we wanted.
Menus would have helped
1o minutes later we ordered drinks and appetizers
Drinks showed up in 10 minutes (the bar was 20 feet away and had empty chairs)
It too another 20 for the guacamole
It wasn’t busy, the staff just had no idea what to do or how to work a room
(I worked bar service and tables for 15 years, so I know)

Everyone here was very friendly. Everyone. The business concierge lounge was very delightful and the food was great.
I dined in the hotel restaurant, Atrio, and it was delicious! I had the tomato bisq Italian sausage pasta. YUM!
The hotel lobby also had wine tasting in the evening while I checked in. Another plus! Especially after a long day of travel.
The only negative I have to report is my phones (both) didn’t work in my room. Nothing terrible but it didn’t schedule my wake up call. Bummer.

Great customer service, solid lounge, and a General Manager that genuinely cares about customers, employees and the property. The GM is proud of his property, wants it to be the best in the area, and it shows. Roberto in the lounge was fantastic, very friendly and attentive. Mr. Leete at the front desk was thoughtful and swift in checking me in, even came from behind the counter to show me to the elevators and explain the property’s amenities.
One of the nicest and well stocked club lounges I’ve seen. Great food in the lounge on weeknight evenings too, you can actually make dinner out of it (as opposed to some lounges that just serve hors d’oeuvres). Looking forward to coming back!
Perfect location, not far from the bart and downtown Walnut Creek as well as the highway to get to other places. You can park for free a 3-​minute walk away under the bart tracks just East of the Bentley dealership.

Stayed last weekend for one night with the family. We were immediately greeted by the awesome valet, DJ. He was extremely polite and professional. Even though check-​in was only a few steps away inside the lobby, he made sure to point out how to get there from the valet lot. We received the same warm welcome from the front desk and she immediately acknowledged my Elite status. Since the Concierge Lounge is closed on weekends, she gave us a free breakfast buffet card at the restaurant the following morning.
Then, there is the room. Room 550 is a corner king room with two large windows overlooking Parkside Dr. and N. Main Street. We had a view of the Marriott sign to our right and the Maserati dealership to the left. Not terrible since this room has a large balcony with a small table and two chairs. However, the sliding doors and windows are NOT soundproof. We could hear BART trains running every 10 minutes and loud exhaust from cars/​motorcycles, even at 11pm at night!
The furnishings are dated, including the clunky thermostat. The shower head was extremely low, even for my 6′ 1″ height — the head is shoulder length. The ring around the shower head was disconnected from the wall and the faceplate behind the knob was loose and crooked! The bed creaked with every movement, but surprisingly comfortable. I found a few stains on the coverlet, so we just threw it off the bed.
I’ve stayed at many Marriott properties and I was unfortunately very disappointed with the condition of the room. As a Gold Elite member, I was happy they acknowledged my status but the room did not compare. I would love to come back and stay again; however, I will wait until they update their rooms.

Upon arrival, the original room they put us in had an unmade bed. After calling the front desk, they relocated us in another room (260) with a window tucked away in the corner overlooking other rooms. We asked for a rollaway bed before leaving for our daily excursion. The front desk said they would have the bed in our room upon our return. The bed was still not in the room. After calling the front desk, a bed was delivered but the guy walked away. He wasn’t going to set-​up the bed until I called him back to set it up.
Will I come back? No, especially the pretty price we paid a staying here and the lazy clerks that work here.

I have had many stays at variuos Marriott’s across the country for vacation and for work — this one isn’t exceptionally wonderful or out of the ordinary. So for starters, there’s no self parking here — you have to pay $ 20 for Valet per night. And honestly — it’s Walnut Creek — it’s not San Francisco or NYC, so i’m surpised there’s no self parking — so be warned, it’s a cost you will incur if you stay here.
The check in process was typical — I didn’t provide my Marriott number because i was tired and my hands were full, yet my person didn’t ask me. The person next to me was asked, they looked up the number for him, found he was a regular customer (as am I) and was given 2 bottles of water — didn’t happen for me — but i was exhausted and had already picked up my dinner was ready to eat and go to bed. One good perk — if you take advantage of it — i guess during «happy hour» they have free wine and perhaps other drinks — and set up a table right by check in — so lots of folks checking in were getting free glasses of wine :)
The hotel rooms itself — weren’t in super wonderful condition — you can tell its older and run down, carpets are kind of gross — and it’s just a weird set up on the inside of the buidling. That being said, I did have a good nights sleep so no complaints there.
In the end, I probably would not stay here again in the future — with so many other options — there’s also nothing within walking distance to purchase food or dinner, you will have to get back in your car to go out and find something. It’s also on a super busy road with a hard to see entrance (only 1 way in) — which can easily be missed. Those are the reasons for 3 stars — it’s a decent hotel, but not the typical Marriott I expect.

As with all Marriott, expect to pay an arm and a leg, but then I expect what I pay for. I was here attending a meeting.
Valet parking (didn’t see any self parking anywhere unless it was offsite) will set you back $ 8 to $ 20. Their parking attendant likes to push the limits as I could hear car tires screeching.
Although a bit dated, the meeting facilities is nice and had proper A/​C. Bathrooms had about 8 stalls and was clean.

The Worst Marriott I have every stayed at and I am a Marriott gold member. This hotel should not be in the Marriott chain.
The actual hotel was okay but the service was horrible!!!
1. I was given the wrong room number at check in. Went to the 2^nd floor and could not find the room. I showed the number written on the key folder to the housekeeper «No such room in this hotel» went back downstairs to get the correct room number. Never had that happen before, EVER.
2. The wi-​fi was so slow it was inoperable. Come on, beef it up folks!
3. The two meeting rooms we used were not set up properly. When I asked for more chairs I had to argue to get them.
4. The bathrooms off the lobby and down stairs near the meeting rooms were dirty. Not just a little dirty, very dirty. Hair globs in the sink, out of tissue. Paper towels on the floor. Toilet seat covers hanging off the toilets.
5. The valet service — I get the need for the valet service but I don’t get having to wait 30 minutes after calling down for my car.
Really, if you know you have a conference booked hire more staff to clean, park cars and set up rooms.
I could go on further but I think you get the point. Seems to me this location is trying to cut back on personnel to increase the profit margin. Well, it’s backfiring, I won’t be back. Too many options nearby to stay at this dive.