Chris Miller – State Farm Insurance Agent

Terrible and incompetent. Never returns phone calls or emails. Loses emails and forms I have sent in. Cancelled one of my policies without notice. If you are looking for a competent insurance agency, any alternative would be better than this office.

I have been a State Farm customer for 26 years, in 6 different states, with at least 6 different agents. I have always been very happy with how State Farm has handled my insurance needs. Chris Miller’s office has very nearly cost State Farm a customer.
His office has repeatedly has messed up my policies, providing different coverage than discussed. They have sold me policies that State Farm has immediately canceled because they are not valid. They have established policies in my name without my consent. And it took them over 18 months to cancel a policy that I did not want, resulting in several billing hassles with State Farm.
They apparently either keep no records of correspondence, or they simply deny those records when they are not in their favor.
As other have mentioned, the office does not return calls. This is especially important because their usual response to any query is «we don’t know, let us call you back when we have more information».
Chris has refused to release my policies to another agent, and specifically told me that I am not allowed to speak to State Farm directly, which is not true. After finally giving up on his office, State Farm was able to correct his mistakes after one phone call and is in the process of transferring my policies to a more competent agent.
Avoid at all costs.

Terrible customer service. Putting aside State Farm’s egregious policy of dropping my DC-​area renter’s insurance b/​c of a hail damage claim I made on a house I own in another state THAT ISN’T EVEN INSURED BY STATE FARM (!), I’d still be canceling my policy because of the simple fact that it takes three increasingly angry voicemail messages to get a call back from this office. Atrocious customer service. My advice: go to GEICO, which really is cheaper and you get a person every time. FU, STATE FARM.

This used to be Karen Pratt, and I had been a customer of hers since 2000. Customer service stinks now that Chris Miller is the agent. I have given my credit card information over the phone for payment to an automobile policy and had it applied to a condo insurance policy — that wasn’t even due! The office does not call you back, so if you have an issue, you will repeatedly have to call them if you need service. DO NOT USE THIS AGENT!

Really poor. State Farm requires you handle most of your business with their agent’s office so though their customer service team was really nice, they couldn’t properly set up my auto payment. I went online and paid myself, after receiving a cancellation notice even though I asked to pay on 4 different occasions. The first time I was told my agent and the administrative person who handled my paperwork had been let go.
Because of State Farms agent centered approach and lack of quality control when it comes to this particular agent I will probably not be back with State Farm and definitely not with this agent. That’s the nicest way I can speak of their repeated incompetence.