H&M

Pros:
This has to be the cleanest and most well organized H&M I’ve ever been in.
Cons:
1. There are only two fitting rooms for the entire store! You’d think that since this location is in a very large transportation hub they’d have more than two fitting rooms to accommodate all the shoppers who have trains to catch, but no. Don’t even bother trying something on — even if your train doesn’t come for an hour — because it will take at least 15 minutes and then you will have to wait in the epic check out line, which brings me to point 2.
2. This is a busy location, but they usually only have one to two people working the checkout line, so expect an average wait of about 15 minutes to check out. There have been several occasions where I got in line, with about 20 minutes to spare, and left the store without purchasing anything because the line was moving so slowly and I needed to catch my train.

Only go here if you desperately need something and can’t make it elsewhere. The staff is inattentive and rude. I get it. I’ve worked in retail. People suck. But the customer service should be the priority no matter how much you hate or don’t care about your job.

Picked up a few work items, & everyone was very helpful, especially with their un-​official catwalk styling expertise :-)
The store was very clean, clear of cutter, & pretty organized even with the heavy traffic. There are only 2 dressing rooms, so the line was pretty long, yet the ladies in the area were nice & friendly. Make sense, due to the small space. Yet the store is staged smartly & I like how the women’s/men’s section are separated with organizational ease.
This may be a little over the top, yet I was excited to see the wardrobe apparatus to take down clothing items on the high racks placed throughout the store. It took me a few seconds to maneuver, yet was able to get my preferred pieces. This makes it easier to keep it moving, especially when the floor staff is busy multitasking with other customers.
A little garment humor… I was surprised to see the diversed staff, as the gentlemen checking me out didn’t look like he belong in fashion retail, especially as a cashier. However he blew my mind with his customer service & fashion advice when I asked for it during checkout. Hence, don’t judge fashionistas, they are world wide LOL.
This store is clearly not the flagship or a big mall store, but it serves its purpose when you’re traveling through Union Station & need to pick up a few items really quick. 4 interchangeable pieces under $ 90, I’m good to go.

Having an H&M in union station is very convenient — great for helping the time pass and grab something you need before you head out of DC or head into DC.
Convenience is probably the only highlight of this particular H&M location — If I could have given this store zero starts, I would have. The store looks extremely unkept — it feels like I am in a discount clothing store (marshalls, TJ Maxx) following a stampede. While I know I am not paying a high price point for H&M, based on other store experiences, I do expect it to look «clean.»
Taking that aside, one of the biggest detractors to stores and their locations is the employees and the level of customer service. While I was in the store, not a single employee (they were standing around the back of the store chatting) asked if I needed any help, etc (you know, the basics). I was then waiting in line (a long line of about 10 people and growing) with one person at the register. The gentlemen in front of me asked Leah (who I found out was the manager later) if she could open another register. She looked up, grunted something, looked back down and kept going about her business (which was standing at the register staring at «something».). She then walked to the back. We both wondered where she had gone. We then see her walking up with another woman, slowly, laughing and chatting. The woman with Leah opened up another register. The group automatically and agreeably separated into two lines. It was slightly inconvenience to be in one line because there was a merchandise (jewelry) stand that blocked the way a bit — making it slightly awkward but at the same time, making it very convenient to be in two lines. The manager looks up, doesn’t’ really make eye contact with anyone, and just says «you all need to be in one line.» Let me remind you that no one was upset about the division into two lines. I asked the manager why we had to be in two lines when there were two registers and she just said «it has to be one line.»
Having worked as both a waitress and also at a clothing store, I have very little tolerance for bad customer service, especially at the manager level. Your first priority should be the customers. We all have bad days, we all have days where we don’t like people, but when you were in a customer service business, you have to suck it up (for lack of a better phrase). Having managers that elicit that type of behaviour does not provide good guidance for those working under that manager, and creates a negative experience for people visiting the store.

This is a complaint for the H&M store 297 in Union Station Washington D.C. and to the RUDE employees called Danyell and Shagen and the manager Francisco, that while apologizing for the situation, had employees laughing about other customers being rude when it was their own fault for not knowing the stores policies and communicating effectively with the customers. Thanks for losing a faithful and regular customer today. I wont be patronizing H&M again. You lost me and all the other people I can get my message to.

The Union Station location replaces the old Borders Books spot. The store is spacious and clean. I have never seen clutter on the floor like the Silver Spring location. Most of the security guards are nice. Every once in a while, I feel as if I am «invading» the store by just walking in but I blame dishonest customers for making security necessary and not the store. Some guards are social. Some are not. I haven’t always had success at finding help when I had a question. In fairness, when I don’t want help and I am just grabbing a sale item, I have had two employees offer assistance. Union Station makes this store prettier and more convenient to travel to. I always use it as the place to meet friends, since it is easier to «meet at H & M,» than generically saying, «let’s meet at Union Station.»

This is the worst location of h and m. There’s nothing in there! The staff ignores you and that’s if you can find the staff. This store is clearly not as nice as the one in F street or downtown silver spring.

My mom bought me some clothes for my birthday. So as always, I had to return the stuff. It’s right near her job so she came with me but went to go do something really quick before she met me back at h&m
Came in for a return, some trainee was assigned to handle it. I gave him some benefit because it was obvious that he was new… the rushing because he thinks he’s mastered doing returns and just nerves, you know. He swiped like 10 h&m and THEN decided to tell his supervisor that something wasn’t working. Hopefully he gave me the one with the money!
My mom comes back and she asks if I got cash back but I told her I would rather get a gift card back because I’m going NY at the end of the month. So, she insists that I get cash so she asks the cashier if we could get cash and he YELLS AT MY MOTHER… YELLS. I mean, SERIOUSLY? IF YOU CANT KEEP YOUR CALM DURING WORK… DO NOT WORK IN RETAIL… SEE IF YOU EVEN GO ANYWHERE IN LIFE! Seriously, the guy was a jerk and his supervisor didn’t have the best attitude either. WORST SERVICE I’VE EVER GOTTEN AT AN H&M
I also agree with the other reviewers, it is a pretty small h&m. It’s not ideal for a place like Union Station where there are hundreds of tourists there everyday and the books a million is seriously missed.
Anyway, first and last visit to this H&M.

This is the worst H&M in the city. Sure, it’s handy if you need something in a crunch and happen to be at Union station. However, the store is TINY and has 3 fitting rooms in the entire place. I also got scolded for standing too close to the fitting room entryway while I was waiting in line. Eye rollllllll. Anytime I go in here it’s a massive waste of time.

This has got to be the smallest H&M in the USA. I was so confused after turning a corner and seeing what they like to call the «men’s section.» If you can’t do it right, you just shouldn’t do it at all. I felt cluttered, on top of people and overwhelmed. I understand this is for the convenience of those who are traveling through Union Station, but MY GAWD… If you’re looking to snag some basics be before setting off, by all means… knock yourself out, but please don’t think you can go on a shopping spree in this joint. No sir, no ma’am.

Terrible H&M. First and foremost, subpar and limited selection.
Then there’s the unhelpful and clearly indifferent employees, who are too busy hanging out with each other around the store, to even greet you (and I’m not some needy or unaware customer– worked high volume retail for YEARS)
But the icing on this lackluster cake– two fitting rooms for the ENTIRE store! Not even kidding. 15 – 20 minute wait to try on a pair of pants? GTFOH.
Whatever geniuses at corporate greenlit this layout should be fired.
I work and park at Union Station and avoid this place like the plague.

Very slow line for the dressing room. I waited 30 minutes to try on two clothing items. The layout of the store is great, however they should have put more thought into building more dressing rooms.

Slowest line on the planet… And needs mor changing rooms. The staff seems to be doing their best… But they could use more staff.

You have a store INSIDE of a train station, yet you only have two changing rooms and you allow 7 items at a time? Don’t you think that people coming in might just be on some sort of schedule? I waited 20 minutes for a changing room and then another 5 to check out. I would have thought 30 minutes was enough time to shop before my train, but apparently not. Maybe they are targeting all those people that hang out at Union Station, you know, like that homeless dude that holds the door for everyone, or people that are really into waiting in lines. My time is too valuable to ever shop here again.

Smaller H&M with about 80% womens wear. Fairly organized store but the racks are tight so not much space for navigating. I always stop by here if I am waiting for the MARC and I have yet to be greeted by the staff.

Been here twice in the latter evening when store traffic was low. Ladies were helpful and checkout was quick!

This is an efficient H&M. Not your regular size store, but a more mini-H&M.
In the midst of the hustle and bustle of Union Station, busy people can drop in and pick up the stuff they need. Tights, check, belt check, random basic tshirts, check. The jewelry selection is pretty massive, and they have one shelf of H&M line of beauty products (never tried). They don’t stock everything like their regular stores (dividend collection, lingerie, etc), but it’s good to take a quick browse. Don’t come here expecting to spend hours browsing the racks to find stuff to try on, because like others reviewers mentioned, there are only two dressing rooms. I find that there small selections go out pretty quickly, so if you’re an XS or S, good luck!
You come to this H&M when you know what you want. In and out.

Terrible wait for a fitting room. This is a high traffic location it’s Union Station. I work down the street it’s insane here why would there only be 2??? I’m angry bc this is not the first time I wait this long at this location

lol @ this store, man. i basically had the same experience as the other reviewer.
it started with some excitement over having an option other than express near my work (i.e., not having to get on the metro). after dropping off a letter at 11 AM today, the store wasn’t very crowded, which is a huge plus for me, so i stopped in.
no need to comment on the clothes: i’m lanky and in my early 30s; they work well for me.
the store, however, man. what were they thinking (1) when laying the place out and (2) when hiring these smug, unhelpful staff? the collision of the two made for a less-​than frustration-​free consumer experience.
i wanted to look at a jacket in the mirror and, after searching for one in the men’s section, asked an employee. he just kind of mumbled something about the women’s section. i asked, «in the women’s section?» for clarification. you can imagine one might be disinclined to think they heard that correctly. i was nodded on.
over in the women’s section, i again was puttering around, looking for a mirror. then, from a couple of displays away, i spotted my reflection. in a tiny little mirror, built in to the wall display, smaller than the cheap thing at Target you stick to your bedroom door. it cut off the image below my shoulders. there was one other mirror built in to the other side of the display. it was taller, but i still couldn’t see my face (i’m about 6’1″).
i really don’t get it. both the mirrors also seemed a little distorted and weren’t in low-​traffic areas (low traffic areas aren’t really abundant in the space, I know). i asked another employee to make sure those were the only two. i thought maybe i’d get a shrug or head shake of understanding. he wasn’t rude, but he wasn’t nice or anything more than minimally engaging. dunno if that’s what the corporate people and management are going for.
the whole time, a line of women were waiting for the dressing rooms – barely making progress. i was looking at jackets and button-​up shirts, though. that wasn’t a scene i wanted in on.
i feel ridiculous leaving such a long post about a dumb consumer experience at a vapid chain store. it irked me, nonetheless. the sad part is, i’ll be back. and they know it.

I was excited to check out the newest H&M location in Union Station. When you come out of the Metro and walk into Union Station, H&M is straight ahead on the right. The had a DJ in store which was great and presumably related to it being the first weekend that this H&M store was open. This location is a lot smaller that lots of other H&M stores that I’ve been to. I guess if you don’t have access to any other H&M or you just need to pick up some clothes while you’re in the area, this would be an ok place to stop, but otherwise, they didn’t have a huge selection. Second, it is EXTREMELY difficult to try things on at this store. I wouldn’t say that the store was overly crowded when I went; however, I had to wait in line over 20 minutes to try on three things. The main problem is that this store only has two fittings rooms. Yes, you read that statement correctly, only TWO fitting rooms for the entire store. It takes forever to try things on and if you happen to need a different size like the girl in front of me did, you’re out of luck. She asked the fitting room associate if she could grab another size for her to try on and she told her that she would have to go get it herself to try on and wait in line again. The fitting room associate just then continued to fold shirts. Even if the fitting room associate couldn’t leave to get her another size, there were enough other associates nearby (like I said, not a huge store) that she could have asked to get her a different size rather than giving her the answer that she couldn’t get another size and on top of that would have to wait in line again! While they have a nice looking shoe display wall when you walk in with pairs of shoes going the whole height of the wall from the floor to the ceiling, it’s not very practical. I asked an associate if he could check and see whether they had another size in the shoes because I couldn’t see that far up the wall, he had to go get a step ladder to see whether they had the size I wanted. It doesn’t really make sense for them to put pairs of shoes up that far if there’s no easy was to check their sizes or get them down. Overall, I wasn’t very impressed with this new H&M location and probably won’t be back there anytime soon.