InterContinental The Willard Washington D.c.

Quick walkthrough to see the lobby and the restrooms. I didnt see any rooms but the lobby was beautiful.

Great service, historical building, old world charm. Great location in DC, great lemon smelling amenities. Next door is Old Ebbit Grille — a must try.
Rooms are very clean and comfortable. Prob could use new furniture at some point. Bed is comfortable which is key right? The entrance can be hard to find (users won’t know where to pick you up).
Overall — would come back!

If you want to be treated like a king, come here. the service was spectacular from the second we pulled in. everything is close by and restaurants were excellent. I would say the best hotel in Washington.

We stayed here following an event at the Verizon Center and had a wonderful stay. The staff was excellent and friendly. We are traveling around DC and they even offered to keep our bag for the day. Beds were cozy, couldn’t hear any other guests even though there was a prom event downstairs, and close to the red line. Thank you so much!

Nice but overpriced.

I decided to stay here because of the location and history of the hotel. The lobby is very grand but not as big as I was expecting. The staff was very friendly and welcoming. The room was descent size with good furniture.
But
At night there were cockroaches in the bathroom. I managed to kill one and take a pic.
Next morning I told the reception and they said I should change the room. I came back fairly late after my meetings and was ready to change my room. They sent me to a lower flour in a very very tiny room with a one narrow window, closet and bathroom very small. The bell man was puzzled why was I changing my room to a downgrade. It was too late and I was too tired to make another change.
It’s life.

Beautiful lobby. Very nicely decorated for Christmas. Christmas tree in lobby had a lot of the White House ornaments.

As you walk into the lobby you realize you’re in a hotel lobby that your great grandparents may have visited. The Round Robin Bar is so nice that you need a suit jacket on just to have a beer. The hotel is a landmark in itself.

before i get into details, here is the TL;DR:
do not waste your money here. go across the street to the W and i am sure you will have a much better experience.
at the end of the night, one of my groomsmen waited for over an hour to get his car from the valet. when i approached the front desk about this, the night manager was extremely rude and not helpful. not only that, he claimed that i put my hand on him and threatened to call the DC police. it was only after the hotel security came down when he calmed down. needless to say, my wife was very upset. on her wedding night. again, the night manager threatened to call the police on us on our wedding night. we were promised a call on the monday after our wedding from the hotel general manager. i specifically let them know that we were flying out to our honeymoon in the afternoon and that i would not be available for a month. this call was never received with the hotel citing an «emergency» for the reason that the GM could not call. no email, voicemail, or any attempt was made by the willard while we were on our honeymoon. this being 2015, we check email regularly. we returned from honeymoon and i had to reach out to the hotel to setup a call. we setup a call for noon. at 11:55 i receive an email from the willard telling me that the GM could not make it in time again, due to a «VIP» guest hat he had to attend to. i sent an email back letting them know that my wife and i had to move stuff around at work to accommodate this call and let them know that i was not happy about this. the willard responded right away letting me know that james the GM all of a sudden was available to take our call. during the phone conversation, james the GM was condescending and fake. we asked for an apology from the night manager but james the GM let us know that the night manager was not required to apologize and that he still had the option to press charges against us. he then offered us a suite for our 1yr anniversary saying that he wanted to «sip champagne» with us. we declined. he then offered us points on our IHG rewards account and we declined that as well. like i said, unless you are a dignitary, celeb, or other type of «VIP», do not waste your money here. they will treat you like second class citizens.

My husband and I blocked rooms at the Willard for our wedding guests and we also held a brunch the following day. I’ll start with the positives — the rooms are wonderful and we heard from several of our guests how much they enjoyed the hotel. My husband and I stayed in the Roosevelt Oval room suite which I thought was spectacular. We even heard some great feedback about the staff and how helpful they were. Of course, the hotel is in a great location and is quite beautiful. Our guests were able to walk easily to many sights in the area. Some of the negatives: my husband and I had tickets for our wedding guests for the top of the Washington Monument tour. I labeled each envelope with the name of the guest and the day that they were to check in. I was assured that the guests would get the envelopes when they checked in. When I checked with some friends and family to see if they received their envelopes, they said no. So of course this required several phone calls and unnecessary worry on top of the usual hectic schedule a bride has to go through on their special weekend. Ultimately, there was no explanation to why this didn’t go as planned. The day after our wedding, we had a pass through brunch in our suite so our friends and family could stop by through the morning and eat, socialize, and say goodbyes. Our suite had a separate dining room which we used to set up our pass through brunch and the oval room was perfect for people to have a comfortable, elegant, and intimate room to hang out in. Overall, the brunch went well the set up and quality was very nice — just what we were hoping for. The negatives: the dining service was supposed to be setup by 8:30AM but no one was there by 8:40AM so I had to call to see what the delay was as guests were expected to show by 9:00. They were still setting up some last minute details when people were arriving at 9:00AM so that was a little disappointing. Also, at check out you don’t get the dining services bill so I had to email Ms. Ozga. When I emailed inquiring about the final bill amount I was sent an invoice only to find out that I was charged more that what the invoice outlined. I was then sent a separate email with what the «final» invoice was. Not sure why that wasn’t sent the first time, again causing unnecessary confusion and stress about why the charges were off. Overall, while it can be on the pricey side, I would recommend the Willard for your wedding guests but I do think there can be some kinks they could work on ironing out to make it a truly flawless and memorable event for you.
FYI, my husband and I married in April and had our reception in September. Below is my review of our wedding night stay in the Jenny Lind suite on our wedding night:
My husband and I got married in April — it was a small civil service with a couple of family members present. We wanted to go all out and have a romantic stay at the Willard so we stayed in the Jenny Lind suite the evening on our wedding night. The suite is very pricey but it has awesome views of the Washington Monument and Capitol building in the distance. There is a wonderful shower and jetted tub and they delivered some champagne and chocolate covered strawberries which was perfect. We also ordered room service for breakfast which was delicious!
Some drawbacks: while the suite is very romantic there are some stains on the drapes flowing off the poster bed. Also, the main complaint is that we didn’t get a ton of privacy — we had a phone call to the room where there was no answer on the other end, mid-​day/​early evening someone stopped by (I think for turn down service perhaps? Maybe you need to put the do not disturb sign on the door as soon as you get there?), another person stopped by the following day before we checked out to see if anything was taken from the minibar (this can’t wait until after check-​out?). I think we still made a good choice staying at the Willard but I think I would put the do not disturb sign on the door immediately and ask for no phone calls to come through if you are looking for privacy. We will be staying at the Willard again in September for our wedding reception — hopefully won’t face the same issues.

This history of the hotel makes it worth the stay. The lobby is grand when you learn of its history. Room was decent. Location is ideal for visiting the National Mall.

My husband found a deal at this hotel which is perfectly located in the heart of downtown DC. Everything you want to explore you can do so on foot. The hotel is clean. The rooms are a nice size. The service staff are very attentive. The only complaint is that we were out for the day and returned around 4 only to find our room still had not been cleaned. They were very quick and responsive but really? Would definitely stay again.