Fantastic hotel! Super friendly staff, reasonable prices, and outstanding location. Its steps away from 3 Metro Lines, they offer valet parking which is super expensive unfortunately, but their are so many sites to see and places to eat at within walking distance. They offer great free coffee and tea in the…
Beautiful hotel with very bad customer service: it only took 1 hour between the bar, the room service and Sophia at the front desk to tell me that I should have bought a bottle of wine with a twist off because they would not bring or lend me a wine bottle opener. I ended up walking up to the bar through the…
Very disappointing venue. The rooms are very small and not well ventilated. And the service was horrible. The woman who served our dinner was nothing short of surly and when my aunt explained that she had selected the fish, she replied «We’re out of it» and slammed a plate of (inedible) lamb in front of her…
Stayed during Memorial Day weekend. We are friends and family and Hyatt Gold Members … Supervisor Levelle and Sarah were helpful and said they do take care of our own. However, the hotel had other plans. We spent the entire day out site seeing and was looking forward to returning to room and to be clean when we…
1. Staff does not know the word politeness and is extremely inexperienced, being not able to provide all the benefits that IHG spire members are entitled to.2. A/C system is as noisy as an aircraft.3. They didn’t provide sleepers in the room, though the hotel itself and the rooms deserve cleaning. The last…