Marcparc Valet

I took a part time job with them. Not going to say anything negative about employees because most of them were nice hard working people with exception of some lazy ones who didn’t do anything, violated company policies left and right and were too concerned with what you were doing instead of concentrating on their own action. They also never paid my my last paycheck, the way they add their hours is ridiculous. last two events I worked that lead to me leaving were horrible. Cold December evening, 86 cars and four valet when they promised 12 to the client! the second night pretty much same story, less valet more cars and the ones who show up get screwed!

I have tried several parking garages within a 2 block radius and this one is by far the BEST! I don’t trust my car to many people so the fact that I would continue to come here should say a lot since daily parkers do not self park our cars. The staff always remembers me and often times has my car pulled up all ready to go by the end of the day.
They have an early bird special where you pay only $ 11 if you are in by 10am. The garage next door to them has a cheaper early bird special but you have to park your car yourself and the parking spots are tiny, the garage is like a maze, and you have to leave your key with them if you block someone in which means at the end of the day you have to walk to the front to pick up your key, and then walk down the steep windy hill to get to your car after wards. It was so steep and slippery I fell once :/​
I am not a morning person so I appreciate the option to pay in the morning or in the evening. It’s nice to just pull up to their entrance, leave my car on, grab my purse, and run across the street to my office within seconds.
They take really good care of my car and they are really friendly!
NOTE: If you don’t pay for their monthly fee, then they do not allow you to come and go as you please. i.e. one day I had to leave and come back for a doctor’s appointment so I ended up paying $ 11 in the AM, and $ 17 when I returned from my appt. Just an FYI

I worked for marcparc for about 6 months a few years ago and the event staff seems to be populated with mostly ex-​convicts. Their management is ex-​military and they all seemed to be suffering from post traumatic stress disorder. They also do not do drug testing — A percentage of the people parking your cars could be full blown drug addicts selling dope out of your car while they have it.
They also found some BS reason to fire me once I got close to getting benefits which seems shady and possibly a violation of law.

MarcParc provided shuttles for our wedding and rehearsal dinner. I really enjoyed working with MarcParc and would not hesitate to use them again for another event. Peter Kaiser handled our account and he was very smart, friendly, communicative and professional. His drivers were on time and he even worked with me to secure an additional driver on the day of our rehearsal dinner. I hope to work with MarcParc again soon.

If you want you or your customers’ property damaged, use MarcParc Valet!
Here is my story:
On the night of May 11^th, I attended an event at the Library of Congress. I drove my car to the event. The valet parking was being run by Lawrence McCray and MarcParc, Inc. I paid $ 10 to have my car valet parked for the approximately three and a half hours I was at the event. When I got my car back from the valet attendant, I noticed that the car was at operating temperature (meaning the oil was at ~185 degrees and the coolant was fully warmed up). Someone who knows cars well will tell you that, after almost four hours of supposedly sitting in parking lot a car should be well cooled off, especially on a cool spring night. I got in my car and started to drive and noticed that there were almost a full three miles on the odometer compared to when I gave the car to the valet when I had arrived. I then noticed that the coolant and oil were at operating temperature. This was a red flag to me that my car had not been treated very nicely. I drove home thinking to myself that I needed to check the entire car as soon as I got home. I pulled into my garage and, in my full suit, I proceeded to check out the car. Upon one walk around, it was obvious that the valet had damaged one of my wheels. I am an avid car enthusiast and I keep my car in very good condition at all times so the damage stood out to me like a sore thumb once I was inside the lighted garage instead of the dark DC streets. Upon seeing the damage, I jumped back in my car and headed right back to the event hoping the valets had not gone home for the night. They had not left yet and I spoke with the manager of the event, Mr. Lawrence McCray. He proceeded to argue with me and tell me that I had caused this damage to my own car despite the wheel being in mint condition when I left for this very event. He then informed he that I would need to file a claim with MarcParc, Inc. which I did the very next morning. My claim has now been denied and the company’s position is that I did this damage myself despite having an accident free record and a proven track record of keeping immaculate care of my automobiles. I want everyone who is considering using this business to be aware of how MarcParc employees will treat the property they handle and how discourteous and disingenuous the company executives handle complaints against them.
After I was told that my claim was denied, I informed Kirk Nielson of MarcParc, their Director of Auditing and Claims, via e-​mail and in person that I planned to file a claim with the BBB as well as filing a small claims suit. They still have no intention of making things right.