Steve Madden

Horrible experience ! The store manager, I think Michael was his name, was very snotty and arrogant when I was trying to return the shoe. Kept going back and forth with me and I just wanted to leave. Finally gave me store credit but he really made my whole experience horrible. Never again

very helpful when you want to buy something but if you try and return something they try to make it impossible. horrible customer service. i will never buy another product from steve madden. the manager caroline was extremely rude as well.

I generally like going to this store. However, it can get a little crazy due to some of the uneducated clientele that frequents the store. It’s important for employees to ask belligerent customers to leave their store. On two separate occasions I left the store because they failed to ask (bad) people to leave. When I drop over $ 200+ on shoes per visit, I refuse to listen to loud/​mouth customers. I will not let them ruin my shopping experience… there are plenty of other options in this mall. SM management don’t let $$$$ leave your store

Unhelpful and incompetent.

After a booze brunch in Georgetown sunday afternoon, what’s a girl to do? Shop in Georgetown, of course! Stopped in Steve Madden to cop me a pair of stilettos, despite a busy sunday afternoon, I was tended to and helped fairly quickly. There was a buy one, get one 75% off from the sale rack only the ones I was considering were not valid for sale because they cost more than the full price $ 100 shoes I bought. I stuck with the one pair.
Steve Madden is not the greatest or most comfortable as footwear is concerned and you aren’t getting the best quality for what you’re paying. I know I’m not in high school anymore (Steve Madden was like, like all.the.rage.) But I found a shoe I liked, found out it was Steve Madden and bought it. Long hair, don’t care!

Nothing great about this store. Worst experience I ever had with this store.

They have some really cute shoes here but good luck getting help to find them in your size. On a less the crowded Sunday afternoon and four people working it took FOREVER to get help and once I did she was so clueless I could hardly stand it.
I did end up finding a pair I wanted but they were scuffed, and every pair they brought out to replace it was exactly the same. I told the girl I’d take them anyway if I could get a discount. She called the manager over who said she could have the scuffs cleaned out no issue. In the meantime I cashed out and paid with $ 100 bill. Uh oh, no change, have to call said manager again.
Literally 20 minutes later the manager comes back with the change but no shoes. I wait at least another 10 minutes and yes the shoes arrive, andyes the scuffs are gone, but by then I was so frustrated I knew I’d never come back here again.
There are other Steve Madden stores all over the country I can go, t his will be my last choice!

By far the worst service in the world! Or do they just hire the most incompetent people? Who knows.
I bought boots for $ 150. You’d expect them to last a little over a week right? Well…
The heel of my boot was really faulty. Like hollow or something. The other heel was OK. So, I knew it wasn’t my fault.
One week. Come on!
Surely, as I kept thinking in my mind (like any normal human being would) I need to exchange these for a new pair. I paid $ 150. So. I take them back…
Oh boy.
Michael, the manager (Like, amazing. You must feel so high and mighty with your little ear phone and mic. Amazing accomplishment. Retail Manager. Drinks for everyone).
Michael said, and I quote, «the heel is not a part of the boot». So, he could not exchange them.
Mi scusi… Mi no comprehendi… w-​t-​f-​w-​t-​f-​w-​f-​t… = my mind on loop.
My arm pits sweating. My cheeks heating. With w-​t-​f-​ness!
Are you stupid? Yes. You are.
What are you talking about? The heel (that is attached the the boot) is NOT a part of the product?
He says…“The heel is not a part of the product”.
I still don’t understand how he came to this conclusion.
I asked him several times what he meant by this. There was no disclosure to the boot saying the heel is not a part of the product.
I never label anyone as «dumb» but Michael (the retail manager! so darling.) definitely ticks that box in every way and form.
He also told me to take it to the boot maker to get it repaired. And that he would reimburse me.
Mother trucker.
I said I would not leave until I get an exchange.
He ignored me and called boot maker and said he had boots to bring in.
Mother trucker.
He took them himself, and I quote, «In his lunch break». Oh you’ve really got over and above customer service.
Ugh. So, I can’t deal with that mentality. I just can’t. I gave in.
And picked them up 4 days later when they were ready. (Mind you, I did not live in the area, so what a pain in the A to travel 30 mins each way)
Idiot.
I never went back to that Steve Madden.
For the love of your own money, do not go there if you want to buy a shoe that has an invisible disclosure for their heels. Every shoe has a heel.
Asshole.

Awful customer service — was yanked around for 45 minutes when trying to exchange shoes I bought online.
The customer service email wasn’t much help. Won’t be shopping at the store, or any Steve Madden store, in the foreseeable future.

If there was a zero-​star rating, I would choose that.
Terribe customer service! The staff are snooty and unhelpful — it’s not worth the headache.
First, they lied about availability of shoes, charged for them, told me four days later they were unavailable to be shipped (too late for me to get alternative shoes) and after all that offered me a cheap 10% off coupon that I could get anywhere.
Steve Madden — Their motto should be: Our stores are bad and our online service is the worst!

yeah the staff here are some of the worst that i’ve ever encountered. i had to walk up to the cashier with a shoe to get one to try on, although there were four staff members who were hanging out helping their friends try on shoes. they blatantly ignored me even though i was obviously waiting to be helped, and were rude when they did finally pay me attention, ie, basically acted like they’d rather be doing anything but help me. seriously, if you must buy steve madden shoes (and why bother? they’re way cheaply made for the price), just shop online, or go to another store. these employees do not deserve the business. at all.

Awful service. Normally I never would’ve walked into the store because their shoes are notoriously overpriced, of poor quality, and rip offs of other designers, but I was looking for a specific, unique style that they had. I found the shoe I was looking for pretty quickly, but had to wait FIFTEEN minutes for them to come back with my size because the SA who was helping me saw her friends walk in the door and took and 10 minute detour to go chat with them. Nothing wrong with saying hi to friends, but it was a busy night and she was already being pretty inefficient with helping others in the store
Turns out, the sizing did not work, but I really loved the style of the shoe. I tell this to the SA and she just shrugs and turns away, and it takes about 5 mins for me to get her attention again and ask if she could order the shoe from another store for me. I order the shoes, she takes down my address to have them shipped to me, and everything seems fine until I go home and check my confirmation page for the shoe order. Turns out she had my address down wrong. I call the store, and after 15 minutes on hold, I was FINALLY able to talk to her (because apparently only the SA who checks you out can change your orders), and she KNEW she wrong down the address wrong, but didn’t say anything to me at the time (who knows why??).
Ended up returning the shoes, but I’m not complaining about them, because I still kind of like the style. It’s the utter idiocy of this SA and the poor management of this store that I’m complaining about. With the prices Steve Madden tries to charge, you’re much better off going down the street to Aldo, JCrew, Intermix, or Hu’s Shoe’s. All with MUCH better customer service and a much better aesthetic.

Big selection, but what’s so special? It’s just Steve Madden, after all. The sales people obviously thought it was a Louboutin boutique or something because they were beyond snobby (yes, I know I was in Georgetown but seriously… STEVE MADDEN!?) Get a grip people.

The service here was terrible. My roommate and I went in because a) it’s shoes, and, b) there was a sale. Two very important things! Well, she managed to find a great pair of shoes and asked for a 7 ½. They apparently didn’t have it and gave her an 8, but didn’t mention that they were giving that to her. She couldn’t figure out why they were so big, but the sevens that they brought out later were too small. After looking at the boxes I discovered what the guy failed to tell us.
Finally a woman working there who was competent (and the only reason this place gets 2 stars instead of 1) discovers that they are out of 7 ½, but that she’ll have the guy who was helping us find them at a nearby store. He comes back and says they are sold out nationwide. The girl saleslady checks and low and behold they are at Pentagon City.
Basically they need to fire that man that was working there because he was absolutely incapable of small tasks. This may seem rude, but I’ve worked a lot of retail so I know how difficult it can be, but he was more interested in looking at himself in the mirror than completing his work.

I’m pretty sure 90% of the shoes in my closet right now are from Steve Madden. I love the styles of Steve Madden shoes — super chic, super trendy. Also, very comfortable. I just got a pair of leopard print peep toed pumps that are shockingly kind to my feet — surprising, since 4 inch heels typically fall into the «form, not function» category of goods.
Normally I order from the website because there’s a wider selection of shoes online, but every once in a while I like to walk into an actual store and try the shoes on before buying. The staff are always very nice and helpful, no matter how packed the store is. If they don’t have a pair of shoes in the size I requested, they always take care to bring a pair half a size above and below, just in case, so that I can try them on and see if those fit better. An added bonus of in-​store shopping: scratch cards. Every once in an awesome while, the store hands out scratch cards at the door that can be used for a discount on your entire purchase. On Thankgiving, I got a 40% off card, and a few weeks ago I lucked into a 35% off scratch card. Who doesn’t love buying nice shoes at discounted prices?
5 stars for awesome shoes and awesome discounts.

Its not that I don’t like the place… its just that its hard to like. The shoes are so poorly made, the staff is horrendous and the styles are too obvious. They recently had a renovation, so I was hoping the styles and staff would have also, but alas… no. This is a good place to drop off your teenage daughter/​son and let them do some back-​to-​school purchases; meanwhile, I’ll be at hu’s down the street.

Maybe it’s just bad on the weekends, but it’s really hard to get anyone to help you here. Also, their shoes are really uncomfortable!

I had forgotten how much I LOVE Steve Madden shoes. They have some crazy styles, but they also have the good regular shoes too. And I can’t resist when they markdown their shoes — I just picked up a pair of dress shoes that were $ 160 for $ 40! You just can’t beat that! They are also really good because they will give you petals (to put inside the bottom of your shoes so that you don’t slip around) for free!