Braman BMW West Palm Beach

The worst experience ever in servicing a car. I had some issues with a BMW Z4. My advisor (J********) seemed nice enough at the time, told me about the amount of the repairs ($ 2000). SO I paid the amount due and drove off the lot. After getting my car home, I decided to let my convertible top up. There was an issue. My advisor, whom had just sent me a text message saying thank you for choosing BMW of West Palm Beach, doesn’t respond to my text that there is an issue. The next day I text my advisor again and proceed to call several times. No response. So I stop by the location. I explain my issue to J******* after waiting for some time. The first comment out of his mouth was, «You signed a waiver for the older car.» Basically we are not liable for any new issues. Not what you want to hear after you have just spent $ 2000…right. Then he introduces me to his manager. This guys is a piece of work. After reviewing my case, he walks back into his office and says,“We’re done here.” Who says that? Then I ask him how much would it cost to repair this convertible top and he states, «I’m not sure, we would have to charge you another diagnostics fee of $ 99 before we could tell you. Please keep in mind, the diagnostics is basically when they hook the your car up to their computer to get any error codes that may exist. So I leave and go to Vista BMW, where the guys looks at my top and tells me within 10 minutes how much it would cost and what is wrong. Just by looking at it. I will never under any circumstances ever recommend or visit Bramen or any subsidiary of this company. If they hire people like this as part of their organization, they will not get any further funds from me. I plan on telling everyone that I know about this ordeal in hopes of keeping someone else from experiencing this type of experience.

This BMW dealership caters to the palm Beach elite so, don’t expect a great deal. I bought 2 bimmers from them and they tried to lay me out in the financing department, with all the upsales. Be very carful of this as, they will slip it into the contract and tell you there giving you everything for free. if it’s in the buyers contract you’re paying for it. simply put they are overpriced and undervalued..

This is my fourth lease thru Braman, Customer loyalty is generated by their outstanding devotion to Customer Service/​Customer Satisfaction. Harry Mirzza & Robert Sadler are just outstanding personnel committed to providing Braman’s customer’s with the highest quality of service.. I can’t say too many good things about Steve Grossman, Mike Rotter & Vince Cerone who redefine Braman’s commitment customer satisfaction.

I was a big fan of Braman BMW until 09/​22/​2015 when my iPad and laptop were taken from the trunk of my loaner car. It is sad to see Braman BMW does not have a system in place to investigate and find out how my valuables went missing mysteriously. Their answer, sorry we did whatever we could. I recommend either don’t take your car there or if you do be 10 000% sure that you do not have any valuables in the car.

DON’T BUY YOUR NEXT CAR AT BRAMAN BMW!! They attempted to screw me on my trade and then discounted the new car I was going to buy by only $ 900! This would have been the third car I bought there with a possible 4^th right behind it and even in the face of that they tried to screw me on both my trade AND the price of the new car. Again you’ve been warned!

Just leased a 428i Convertible I found there. Worked with Jorge Mundo through the internet on what i wanted. By the time I got there the car was ready and the numbers were worked out quickly. It was an efficient and pleasant process and quite quick becuase I knew what I wanted. Everyone was courteous and the process was painless. No Complaints here.

I have been a part of the Braman BMW family since 2008. Their quality and customer service recently has been on a decline. I am no longer bringing my car for service at this dealership and considering changing brands. My 2012 BMW 135i did not start and had to be towed into the dealership. After a few days at the dealership, I get a $ 1500 estimate for a new starter which was diagnosed by their technician. The starter was replaced a week later. I quickly paid and went to go pick up my car. Unfortunately the car would not start at the dealership but made the same clicking noise as when it was first brought in. A week after that I get another call saying the car was fixed. I, again, went to pick up the car and unfortunately the car would not start the second time. I started to question the ability of Braman Service to fix the issue at hand. After three and half weeks at the dealership, I get another call telling me the car was fixed but the issue was the cable to the starter. I am just completely dissatisfied that the initial problem was the starter. Why would Braman Technicians replace a major component without testing parts that could involve the starter. I complained to my advisor which told me it was in the diagnosis report. Braman had sent me a survey on the service i received which I gave them a below par score. Chris Huffman, Director of Service, sent me an email asking if anyone on his team had contacted me. No one had contacted me nor do I believe they care of their quality of service. I also had complained to BMWNA about my experience which they told me they would keep it on file. They have lost my business from now on because I feel their technicians are not properly qualified nor Braman Executives try to correct the issue at hand in a timely manner.

Ask for alex simpson. Took hours explaining and letting me drive different cars and models so I could determine (finally) which one I wanted. Very patient with not pushing me to buy something

Unprofessional, rude, do not return phone calls, lost my car on the lot and it took three people forty five minutes to find it. When lease is up I will never get anything from them.

I have had one of the best experiences in purchasing a vehicle. I spoke to Neil Vota over the phone and told him the car I wanted. He was straight forward and told me they had the car and what the numbers were in terms of financing. I drove to the dealership and everything was as promised. Everyone at the dealership were courteous, and extremely friendly!!! I am proud to say I had a phenomenal experience with Neil Vota and definitely will purchasing more cars in the near future.

If I could give this place a zero, I would. I was in looking at 2014 BMW 328i. There was a demo on the lot that I was interested in. I was told it had 1 owner, 176 miles, it wasn’t on their website and I had to get my own Carfax. The price on the lot was $ 38,998 and they ever so graciously reduced it to $ 35,995. I went home to think about it and did some research. I found this car on their website (VIN and stock numbers match) with an MSRP of $ 35,995. It has 323 miles (not 176) and has had 2 owners, not 1. I also found the Carfax on their site to validate all of this. I wrote them an email about this and that I will never buy a car from a Braman dealer nor recommend them since their tactics are to lie to their customers. Misrepresenting the facts of the car so they can charge more for it is illegal. I would drive out of town to buy a BMW before I ever buy one from them.

I found the CPO’d M3 I wanted at Braman BMW through the BMW USA CPO search engine. I contacted the dealer as this was the specific color scheme I wanted and enquired about shipping the car from Miami to Houston. I was told it was simple and they frequently shipped vehicles, we agreed on a price which gave a small discount. The price was more than I hoped or expected to pay, but they assured me it was the «„maximum discount“», of course. So I paid a deposit over the phone, reassured by the car being BMW CPO. Two days later I showed a friend «„my car“» on their website, only to find the price had been reduced by $ 750 since I had paid the deposit. I instantly called and was told this was a «„mistake“» made by the online dept and they would not honor this price for me. I had paid the deposit and spent many hours on the paperwork, and being led more by my heart than my head I shrugged it off and continued with the purchase at the higher price. I paid dealer fees of $ 500 and shipping fees of $ 750. The car was shipped two days later than they stated. When it finally arrived, the trailer truck driver instantly showed me the damage to the rear fender that the dealership had signed off on the shipping invoice as «„scratches“». I was assured repeatedly the car was pristine, and again I was reassured by the BMW CPO and the large profile of the dealer. The car was in overall «„good“» condition for it’s age, but had 15 — 20 large, deep scrapes in the fender, some of which showed signs of repair. When I called them the next day they denied knowledge of any damage, despite the signed off delivery invoice showing the damage, and asked me to get a quote for the repair. BMW Houston quoted me $ 900. Braman motors found this amusing and laughed down the phone at me. It then took me THREE MONTHS of letters and phone calls to get $ 300 from them towards the repair. BMW NORTH AMERICA were very helpful and very concerned, and stated there were similar issues in the past, but they were ultimately powerless to help apart from putting pressure on Braman to provide some service. It got to the point where I’d been ignored, laughed at, lied to, and passed from person to person so much that I accepted the payment in order to just move on with enjoying the car! To add insult to injury, it took FOUR MONTHS for my plates to arrive. The car was delivered in October, my plates arrived, again after countless hours of communication, in JANUARY. Despite my repeated attempts to get some satisfaction from Braman, they were completely and utterly dismissive of me. Whether I was pleasant or assertive, I got the same treatment. Several members of the sales staff and management lied to me on numerous occasions. In the end, FIVE MONTHS later and following pressure from BMW NORTH AMERICA, the solution they offered me was for me to pay to ship the car back to them, and for them to buy it back at the lower market value, and taking value off for the miles and wear I had added to the car. Absolute fraudulent cowboys! Obviously I would not risk sending them my car back, which they knew, so I just had to accept the horrendous treatment. I’m very happy with the car, but wish I’d given my $ 40k to somebody that would at least treat me with the slightest respect. AVOID AT ALL COSTS! When searching google there are many, many negative reviews for Braman Motors, and I wish I hadn’t put so much faith in them just because they are a BMW franchise and sell BMW CPO vehicles. If I had read some of the reviews first, I wouldn’t have shipped the car without seeing it.

Zero stars. They aren’t even in the galaxy. Not going to call out specific sales guy or manager I dealt with when I bought my car, bottom line is: This is a high volume dealer, they sell every kind of car out there… they DO NOT care about YOU. They aren’t looking for loyal customers. They don’t seem to want repeat buyers. They are looking to sell as many cars as possible as quickly as possible. It’s all about volume. Not customer satisfaction. They lie. They don’t return phone calls. They put out way too much shade. I will travel hours outside of my area to buy a car as long as it doesn’t say Braman on the logo.

If I could give them negative numbers for pricing and customer service I would. This is the worst sales department that I have ever had to deal with. High pressure sales and very desperate to make a sale, however, will not give you a good prices. This dealership starts basically at MSRP and after 5 negotiated prices they were finally what ended up being their competition (Coggin and Vista). I don’t think the salesman (Colin) ever said one ounce of truth to me. Their sales manager that came out to talk to me was even worse. DON’T buy from Braman, buy from any other dealership. I ended up getting my 328i from Coggin and they were honest from the start. Dealing with them was like night and day to Braman.

My experience with BMW service had been the worst. Brian Moore was so rude it’s pathetic. I had made an appointment in advanced and he completely ignored me after I waited for 10 mins the girls in the front gave me a drop off slip to fill out. He never came too meet me or anything. When I came back to pick up my car my bill was more then expected so I asked to see him to get an explanation of the bill. He was rude with me and I was insulted. He talked down at me in the front reception area. When I got my car back it was filthy. Not to mention my parents have BOUGHT not lease 7 cars from Braman. NEVER AGAIN!!!

WOW Braman Motorcars was awesome. The entire experience was incredible. I drove up from Miami and it was well worth the drive. If you go, you need to work with Michael Scharmer.

Robert Adams is my service advisor and he is always professional and very accommodating. Great service!