Quest Diagnostics

Oh my word.
This place is so busy!
I came as a walk in on Sat AM to do some labs. I checked their hours online and it said 7am. I got here around 7:10am thinking I knew it was busy and could wait for an hour or so… But boy it was BUSY!
The waiting room with 30some chairs was packed. There were also people standing by the door with their arms crossed looking very scary and frustrated. But it was only 10 minutes after opening? How long could they possibly have been waiting? The walk-​in list was also super long with already 20 people before me. The appt list looked like it was two pages and the lady calling names was halfway down the first page.
All of the employees looked like they were hustling hard, fingers flying over keyboards and scanners.
As a person in healthcare, I definitely feel for them. When I checked in, I asked some questions about the lab slip I was given and the girl working there was very friendly and nice. Turns out, I was given wrong information and this location did not do the type of test I was looking for. Thank goodness she told me or else I would be stuck on a waiting room of angry people for over an hour for no reason! She was very courteous and explained to me how to make an appt and figure out which locations do what testing.
Halleluja! Guess I’m going to go get a breakfast burrito instead!

Good experience! I was a little hesitant at first buy I went in after 11, 7 persons ahead of me. Initial paperwork with Tracy was very fast and efficient. Waited about 10 minutes and I was called inside.
Tim took care of me. Fast, painless, very good experience. I read other reviews and fortunately did not experience anything negative. Good service, will return and update my review. Looking forward to another good experience.

I’ve been to three or four Quest Diagnostics now, and this is easily the worst I’ve been to in terms of service.
Tip: make an appointment if possible.

Horrible is an understatement. Some of The staff is nice though but they’re way understaffed so you have to wait a very long time even if you have an appointment. Try to go somewhere else.

*** Better than expected… (Westminster) ***
Let’s just say the only reason I selected this Quest Diagnostics location is because it was open on Saturday and my father needed some blood drawn by the following Monday for surgery. I had no choice but to choose Saturday as I realize continually taking time-​off of work for doctor’s appointment for mom, dad, and the kids will eventually mean bad news at work. I did try another location, but it was super packed with a 2 hr wait. At least here, the wait was only a 1 hr.
Upon arrival I signed-​in and waited for my father’s name to be called. It took about 1 hr to get to our turn as a walk-​in. The full capacity room was emptied out rather quickly. I did find it amusing that this nice Vietnamese gentleman calling out the patient’s names butchered a white name. All those years of hearing the butchered names like «Phuc Yu» or «Phuc Dat Bich» just made me chuckle when a Caucasian name was mispronounced… ha ha ha…
Here’s what concerned me… I was taking my dad to a facility in the heart of little Saigon. Let’s play a little game of word association…
* Made in China =? (Equals what) = inferior quality stuff.
* Hyundai (1980’s) =? (Equals what) = inferior quality.
* Harvard = excellence.
* College in infomercial = hmm…
* Affluent area =? (Equals what) = generally good service & care.
* Poor area =? (Equals what) = don’t be surprised to if you get bad service & poor quality of care.
You kind of get what I’m getting at? There was once a time when you could say Vietnamese and the association would be successful, honest, hard-​working, etc… These days I honesty cannot say those connotations necessarily apply anymore. That may sound like a brutal criticism, but sometimes the truth is brutal and it hurts! Obviously this is a generalization, but it is grounded in many decades of real experiences with many family members.
Here’s what liked…
* I was very pleasantly surprised the parking was very easy and painless. Maybe this was because it was early on a Saturday.
* The folks at the front desk were friendly and professional. As usual, I love actions like acknowledging the patient upon arrival. A smile and «hello» is a plus. A «Thank you» and «please be seated» is great standard instruction.
* The phlebotomist who extracted the blood was skilled, friendly, and professional.
* The staff consisted of every color of the rainbow. So that was pretty cool to see in a very ethnic part of town.
Here’s what I didn’t like…
* Nothing really comes to mind. I had my reservations about going to this facility based on a belief established through years of experiences, but I was proven WRONG. I LOVE it when my preconceived notions are challenged and shot down! With every good experience l have (like this one), a bad experience I’ve encountered in the past will be put to rest. So bravo to the staff at this lab for doing a good job, everything from moving a very large crowd, to the actual blood extraction :-)
(Point of reference: Garden Grove Quest is like an armpit. Lab at St. Joseph is in the «nicer» part of town, but equally an armpit. Quest on La Veta in Orange is in «nicer» part of town, is way crowded with no standing room inside waiting area and is a madhouse.)
****************************
Quality of service = Very good. This is determined by the ability to extract blood easily without having to dig around a lot. Do note that the patient plays a critical role in keeping hydrated so the phlebotomist can have plump veins to work with.
Seating area = clean with plenty of seats.
Service = friendly. They’re a above average compared to other facilities (even in the «nicer» areas).

This place by far the worst and unprofessional place I been in. I understand that I came in as a walk in, but there must be at least 25 peoples after me and they all was call in ahead of me. I don’t believe all came with an appointment! Whatever they’re doing, it just wrong.
My advice, if you don’t have an appointment, don’t waist your time. Better yet, if you can go somewhere else, don’t walk, run as fast as you can!
Cho nay lam rat la te. Neu khong co hen, dung ton thi gio. Con neu di duoc cho khac, nen chon cho khac ma di.

This is by far the worst Quest I’ve been to. First time I didn’t have an appointment and I waited for hours. Second time I had an appointment and still waited. Mind you I have fasting blood draws so I’m ready to eat my hand. It took them 30 minutes just to get my insurance and paperwork. I can’t say enough how bad this place is. Thank God this will be the last time I come here.

This place is awful! The staff is not friendly, it was packed not one seat available on a Saturday my child needed stat blood work done and they didn’t even have the pediatrics tubes to accommodate him. Once we got back to a room it was a mess trash everywhere!!! And in the hazardous waste container was a bloody tube hanging out have pics to prove it. Fast forward to end of Saturday My child’s Doctor never recieved blood work results and they were stat for a reason. Not pleased at all!

Came at 11:55am on a Friday, and there was one other person there. I was out of there in twenty minutes. I gave it 3 stars because the workers there are rude and constantly rushed me. She typed my name incorrectly and blamed my and my doctor’s handwriting for «being so bad.»

I made appointment at 8. Two hours after… still waiting! We walked out! Never go here! This place is TERRIBLE!

Wish I could have negative star option. We spent 2 hrs waiting for my newborn baby’s blood test and they sent an old inexperienced medical assistant to do the test. She put my newborn son under high risk since she didn’t know how to get his blood correctly. She struggled in 20 minutes to get blood from my son’s feet and she failed; she eventually had to ask for help from her coworker to finish the process. This is a careless establishment, and everyone should stay away as far as you can!

This place has the worse bedside manner! Brought my two year old in for blood work and not only were they super pushy, they were a little on the rough side. The lady was a slider, middle aged, asian with very short hair. She seemed very annoyed that my daughter was crying while we were holding her down and they stuck a needle in her arm. Not sure what she expected out of a child who has never had anything done like this before. She kept snapping at me to stop her from moving. Maybe if she had been a little more friendly and not so rough my daughter wouldn’t have ben so upset. Definitely won’t be coming back here again. Only reason I gave a two star was because we literally only waited 5 minutes since we had an appointment. And the room was full of ppl waiting. Oh and fyi the stickers they gave her stuck to her skin and wouldn’t come off. We had to soak the stickers off.

This place was super crowded on the Saturday that I came in. At my old lab, walk-​ins were taken care of really quick and people were able to get in and out fast. I assumed it would be the same here; that was a big mistake. It took them 1.5 hours just to get a simple blood test for me done. I honestly do not recommend coming in on Saturday.
Another issue that I found to be quite lacking at this branch is the patient service. The receptionists do not give the patients the time of day. They do not even look up to greet people when the patients walk up to the desk. They talk to the patients while looking down at their desk and paperwork. I find this to be rude and disrespectful. They also don’t reply to questions and just tend to give all the patients a general answer and ask the patients to take a seat until called again. They dismiss the patients without giving them a satisfied response. At first I thought it was only because they were busy when I had an issue, but then I realized that they acted this way to everyone. Patient service? Horrible.
The one pro I found at this place was the blood sampling. My technician, although unfriendly at the reception desk, was really good at taking blood. She tested my blood veins with her fingers throughly first so as to ensure the least amount of pain later on for me. She made the procedure quick and efficient with minimal pain. I regret not getting her name, but her procedure and approach was great. These two stars, I give to her.

I’m just going to go with pros and cons here… there has to be SOME pros right?
Pros
— Lots of parking
— Fairly easy to find as its right next to a medical plaza (and the women working the front desk at the medical plaza were very nice in directing me to Quest — they must get that question ALOT).
— I made an appt online for 9:30 and when I walked in at 9:30 and signed in they took care of me immediately.
CONS
— When I checked in, the woman working the front desk barely looked up at me and pointed at the clipboard. No one said hello.
— I brought in my orders that I got from my doctor and the phlebotomist who took the orders looked at them like she didn’t know what they meant. It took her almost 15 minutes to type in the information from the form for basic blood work and twice she turned to me to ask for information that was already on the form (ex. the phone number for the office which was stamped right on top of the form). The longer I sat there the more nervous I got too because shockingly enough, I don’t enjoy blood work.
— If you don’t speak vietnamese, chose a different quest location. I should have known when I made the appt, but didn’t think about it at the time. All the women who worked there spoke English with an accent, but for a good majority of the time the spoke vietnamese to each other. I HATE when people speak other languages when working with customers/​patients. As a courtesy you should SPEAK ENGLISH so that your nervous patient knows whats going on!
— The first phlebotomist who tried to get my blood almost made me lose my nerve. She tried for about 30 seconds to feel for a vein on my left and right arm before declaring that she couldn’t and had to use my hand. For those of you who haven’t had the pleasure, a needle in the back of the hand HURTS. I asked her to try again politely on my left arm and pointed her to where they had been taking blood from me my entire life and she again said she couldn’t find it. She tried on my right arm (where there is now a bruise) and THEN she gave me a somewhat disgusted look and said to wait while she went to get HELP. The woman from the next room came in and also went through the same farce (trying in my left arm) and finally just poked me IN MY FREAKING WRIST. I was not happy.
OVERALL
— Go somewhere else — especially if you get nervous about blood work. I was THIS close to just walking out the door and picking another place.
— There are some phlebotomists who are good and some who are not. That is all I will say.

Omg so busy. Ungodly busy on a Saturday. I counted 38 people in the lobby and there were more outside. I have an appointment and so far I’ve still been waiting. Don’t come here on a Saturday unless you have all day to wait.

Waiting for 3 hours is a terrible experience that i spent in here. The problem is the clinic makes so many appoitments while they dont enough staffs to take over all of them.

Always crowded. Wait time always 2hours. One of the nurse (the old skinny lady) is so crumpy. She won’t be nice when take your blood. I don’t like here they are so rude!

Quest Diagnostics. The name is a bit deceiving since you go here to piss in a cup and have your blood drawn. They should name it after some vampire movie. Actually, I’m just going to call it Blade Murders Twilight Cast.
Overall, I don’t know what else to say except it was clean, fast and they are literally blood suckers cause they took my blood and money.

Place is clean. I walked in without an appointment. They got to me pretty fast, I only waited about 10 minutes. I’ll be honest, I freak out whenever I get my blood drawn and I usually get a bruise where they poked me. Well not this time, Jade drew my blood and could tell I was nervous. She was really nice and I didn’t feel a thing!
Also, I didn’t bruise. :))
I will go here from now on and ask for Jade.

Dont get Indian lady! Poked twice & deep, never again coming back here. Easy free parking. In medical center plaza, below the sign downstairs right side. Not friendly or fast.
Man was the service horrible here. I rsvp via online website.
Folks who are highly afraid of shots or needles, DO NOT COME HERE! I mean I understand if I have low blood pressure or circulation so its hard to find… BUT she didn’t even try hard to figure it out or say sorry. She just kept going and nodded her head as though it was my fault.
NEVER have I ever been stabbed twice! And hard! It went so deep into my muscle, OF COURSE you won’t get the blood you need. So unprofessional, so impatient, so careless. You’ve been warned.