Rocky Mountain Chocolate Factory-Hagen Das

Delicious confections, however the staff is very rude and it is extremely obvious that Facebook, texting, and instagram is more important to them.

The floor was filthy and disgusting. There was a large staff present, but nobody seemed to care enough to run a broom or mop over the floor.

No complaints on the actual chocolate itself (other than last time they were out of the toffee I wanted-​but it was the end of the day) The blonde girl that works at the front was totally rude on 2 separate occasions 2 months apart. Which tells me it wasn’t an off day the first time, she must treat every customer as an inconvenience. When I’m on the area I won’t stop again because I don’t want to be treated like trash by a young teenager who hates her job. Next time I’ll go to the flatirons location or not at all. Too bad because it’s usually always a treat to come to a place like this.

Usually this place is great, but recently my mom and I went in and got a couple of apples to take home to my kids’ and husband. When we cut into them they were very watery and when I tasted them they were extremely soft and mealy… it was disgusting. I took them back and the lady behind the counter told me that they had had quite a few complaints recently, I asked her why and she said that they had started freezing the apples and then thawing them when they needed them. EWWW. That is disgusting. The owner must not understand that you cannot freeze a fruit unless it is going in a smoothie or a pie, the texture changes completely when you do that. I will never buy an apple here again out of fear that it will taste rotten like the last ones.
That being said, the toffee is fantastic (not made in store, but shipped in from HQ). The fudge is made in the store and is super delicious all the time. The stuff in the case is all very, very good! The staff was nice and the store was clean.

The ladies at RMCF assembled 2 special gift baskets for me this weekend and they look beautiful! I’m sure my clients will be thrilled.

I came here for the Hagen Das and of course it did not disappoint. They make some of the best sorbets that are commonly available. Too bad they’re so expensive though.