Tincopa Luis, MD

Place is a mess services are horrible smells like an old stuffy office you make an appointment expect to wait 2hrs to be seen just all around horrible service

The office staff is incredibly unhelpful. I left messages for two weeks without ever receiving a call back. When I was finally able to talk to someone I was told to call back next week. Still no answer. the doctor got on the phone and was additionally rude. HORRIBLE customer service

Dr. Tincopa has been my doctor for over 12 years. Staff are all friendly (Danny is my fav!) Doctor is very nice. I’m TERRIFIED! of needles and the staff make sure to accommodate me by using the smallest one heheha. The wait it a bit long but very good over all, Doc has help cure me every time.

Teresa and luis are good doctors however there are two main problems with that office. First the office files are very unorganized and the personal in office some times are rude. Second the appointments are a shame; if you have an appointment you have to wait from 2 – 3 hours before seeing the doctor. In the other hand if you don’t have appointment (walk-​in) your expected wait time is 3– 4 hours. The grumpy doctor Luis actually do some weird and funny stuff for example he discusses with his office personal all day and he will look the main door after 12 so no more people can enter in the office

You can never get through on the phone, it is constantly busy.

If zero starts were possible this would be it. My husband tried to get his sons medical records from this doctor and boy did he get a surprise. To make a long story short, his ex has been takin their son here with out letting my husband know. This is against their current court order, because she has a history of making false accusations, so the court ordered her to always notify my husband of doctors appointments.
So my husband called to get a copy of the medical records and the appointments that had been made and wow did Terry explode. She yelled at my husband over the phone and hung up in his face, saying that she refused to give the medical records to him. Now if any of you know the law for HIPPA you know how illegal this is. He tried calling multiple times and finally ended up having to hire a lawyer just to get the records. This cost us about 300 dollars for the lawyer to send the letter and speak with the lady. They are unprofessional and we will be reporting them to the California medical board for sure!

Teresa and Dr. Tincopa are great, but the reason I will never step foot in this office again is the staff. They are rude, liars, unorganized, unprofessional and always made me feel, either on the phone or in person, that they’d rather me just «drop dead.» That staff is in the wrong business.

Nobody should ever come to this Doctors office. It is horrible u make a appt and u end up waiting 3 – 4 hours. They are carless with all your medical needs, if u need a referral forget about it u will be waiting months and no one will ever get back to you. No matter how many times you call u will resolve nothing and no one will ever get back to you. I was even told to email any questions that they would respond quickly since you cannot get anywhere through a phone call. I sent 3 emails still never heard back from anyone. So people please avoid going to this office I would recommend anywhere but this office.

I don’t recommend this office at all! The office staff is incredibly unorganized. The wait time in the lobby was 45 minutes with an appointment and the the wait time in the exam room was another 45 minutes! Dr. Teresa Tincopa flew threw my exam and rushed out of the room before I could ask any questions. Found myself asking confidential questions out in the lobby in front of other patients and her staff. Was given a prescription for further evaluation and it was INCORRECT. It was to have one side of my body x-​rayed and she wrote down the WRONG SIDE! Also, additional information was to be provided to the imaging center before I can even get an ultrasound but they never sent it! I can’t get the procedure done without it!
It’s FOUR DAYS later and I’m still waiting! It’s been difficult to get a hold of anyone because their phone line is constantly busy! When I have spoken to a staff member and even once with the doctor, all I get is a «we will fax that over as soon as we can.» or «the doctor is with patients and she has to do it.» WAIT! I was a patient four days ago! Why should I have to wait for something that should have been done on the day of my visit!!! I need to find out if what I have is serious and they just don’t seem to care! This office and the doctors there should be reviewed by the medical board. They are a disgrace!

Ok so this was my experience. I have mixed feelings about this office. I truly believe that Teresa and Dr. Luis Tincopa are excellent doctors. They are very experienced which is why I gave them 3 stars to be fair. However, the overall experience was very concerning to me as the staff is really unorganized, the front desk often hangs up on callers. The files are misplaced. This place is a disaster when it comes to patient files.
So I have a private insurance that doesn’t have a very large network. I chose this office from a list because it was the only one in Whittier, CA. I figured that since I was really just going for an ear infection that I would just go here regardless of the reviews. My first appointment was a 2 – 3 hour wait because there are so many patients in the lobby. The place is really outdated which reminds of the clinics when I was a child in the 70’s. After waiting for so long, Teresa Tincopa came in. She seemed very concerned by my thyroid looking a bit enlarged even though I was there for my ear. She prescribed meds and requested and ultrasound. I scheduled a follow up a few weeks after.
My follow up consisted of waiting another 2 – 3 hours. They couldn’t find my original file from the first visit so they created a new file. I had to start all over again with the doctor. I explained that she had recommended an ultra sound on my thyroid and a yearly pap. Ok so I come back another day and get those two tests done. I’ve never had to worry before so I figured I’d just get that stuff done and then be on my way with a new doctor because I wasn’t so happy with the front desk. Which by the way, they are really rude and unprofessional. The kid up front seems like is completely lost!
Ok so, two months pass, I figured nothing really became of the tests. I’m sure I was fine. I get a bill from their lab. So I take the bill to the office to Teresa. She says «well since you’re here, let’s review your results». She says «You have a nod on your throat» and «You have HPV». I’m like WHAT??? She was very calm and didn’t seem concern but I was a mess after that. She mentioned that she had left me a message a month back. She also mentioned that she was going to request additional testing. Well I called the insurance company, they said that Teresa sent the wrong form and never returned the correct form.
I checked all my messages, never found one message. On Iphone you can keep messages for a long time and look at your missed calls for 2 – 3 months. I didn’t have any missed calls. What if I have cancer? I was super pissed off. So I transferred to another doctor.
This new doctor was looking for the old school medical notes that Teresa sent over. She said, «You don’t have HPV». Look your results say negative. Your fine! I was so relieved because I was clueless about this. I suddenly felt like a virgin again. LOL
Anyhow, the thyroid result on the other hand, had no detail on the ultrasound result. It just said. small nod send for cat scan. One cat scan is enough for a lifetime of exposure to radiation. Don’t they think that I should get more detail on exactly what this nod is in the diameter or maybe another type of test! Now I have to wait six months to see if there is a growth! If there is a growth then maybe I will choose the cat scan! Jeez…
People if there is something serious you are treating, my suggestion is to find another office. If you are going for everyday stuff, colds, shots, stuff like that and you have no other choice, then go to this office but I would be on top of the doctor and the staff! Expect to wait a long time. Just go to urgent care!

I started going here after i moved and had to leave my beloved Dr. Minkus office in Artesia.
Both HP and Whittier office does need some major remodeling (not dirty just old) and the family works front desk, so they can be a little rude (snotty) and not on top of things, after all its not likely they will be fired if they don’t do their job. Thats why i gave 3 stars. (0 stars for front desk and office and 6 stars for Luis and Teresa Tincopa) Dr Tincopa and Teresa, NP make up for the rude front staff, although I’d wish they would address it with the staff because it is a turn off. Both are very knowledgeable, and unlike most drs where you leave feeling unheard and thinking their diagnosis may be wrong, I am always happy with the care and treatment they have provided.
They provide walk in appts and if your a cash patient, they have very good prices.

I don’t recommend at all. Way too many patients, dr always late, don’t call to let you know that test results come in, I have called to speak to dr and have to leave multiple messages & get no call back.