Tony Walker & Co

The only reason I am rating Tony Walker two stars is because the employees are nice. With that being said. The policies of this store are terrible for the customer price point. I have spent over a grand at this store, mainly on denim. I am a member of their «birthday club» where I can get 40% off of one item for my birthday. This year I was on vacation for my birthday so I was told I could not come the day before but instead I had to facetime the manager from my vacation and order over the phone. Ok, weird, but fine. But then, I go in-​store looking for jeans in a size 30, which I don’t think is a special request or anything as I have shopped here many times for the exact same size, the day before my birthday to find what pair I wanted. As it turns out the store has about 3 jeans in this size now and I have to wait about 3 – 4 weeks for them to contact the purchaser to see if they can get more size 30s. In addition, I can’t use my birthday discount on anything they don’t immediately have in stock. The largest size they had in most pairs was a 28! And they told me they «normally carry up to a size 32» and yet have no clue if they can get a size 30 ordered within a month! What a joke! I am telling you I want to purchase 3 pairs of $ 150 and up jeans and you are responding with well maybe we can get them in a month. Maybe. Haha but in the mean time we will make you think twice about being a size 30! I’m thinking that within the month it takes you to get back to me I’ll spend my money elsewhere

I love shopping here. They have the best customer service and a great selection of clothing. I always buy my jeans here and I come in for gift shopping all the time. They are super helpful in picking out the perfect gifts and they gift wrap and ship for free!

Pretentious snooty workers, think they’re above the common customer. This place is trying to bring style to Buffalo, but they only cater to white, upper class college girls.
they do not answer the phone, if you have a question you have to email them… I inquired about a product and they didn’t even give me the right price on that product!

I do like Tony Walker a lot. It’s obviously expensive, but you know what to expect going in. One of my favorite reasons to go here is for presents! If you want to get someone something nice and maybe a little more expensive than they might spend on themselves, it’s perfect. They even wrap it in the signature Tony Walker houndstooth box with a nice bow. Everyone is always excited when they receive that box!
A lot of comments are made on the service. I do agree with the large difference in service you get from one visit to the next. Or even from one employee to the next. Generally though I’ve always had a good experience. You would think that they want to push you to spend way above your budget, and yes I’ve had employees show me a $ 200 T-​shirt, but again that’s the kind of store you’re in! Once you decide you are making the trip to the changing room– thats where you get the best service. They are always so helpful and attentive, looking at each item you try on and giving honest opinions. These girls are obviously fashionable so I love the feedback. They also offer in-​house tailor service which is great!
With the expensive brands come great quality. This is why I like to come to Tony Walker for jeans, shoes, and purses– things you can splurge on with the confidence they will last a long time.
They do actually offer some deals in discounts in different ways. One is the trade-​in events, which I love! They do this for Jeans, Uggs, Hunter Boots, and many more. Basically you bring in your old pair of uggs (or whatever item for that event) and then you get a discount off a new pair! It’s great for those brands that very rarely have sales. My only complaint is I have a hard time figuring out when the event will be! Although I think they now post it on their facebook page but they wait to announce the event until shortly before, maybe part of the idea of «exclusivity» of the store. And a trade-​in event usually only lasts 2 or 3 days. They also have the Tony Walker tent sale every year! This is one week in the summer filled with deals and discounts all over the store. Another way to save is the birthday club. On the day of your birthday you get 40% off any item in the store! Another great way to get a discount on a brand that does not usually offer one. To participate in the events you have to be a part of the Tony Walker Club but I think it’s only about $ 10 a year to join.
I don’t shop here too frequently but definitely every few months. I will continue to come back, it’s pretty much the only store of it’s kind in Buffalo!

This is another one of those places where I have very mixed feelings. Overall it is a very awesome store since there is a huge variety of your name brand clothing/​shoes/​accessories, etc. However, I feel as though if you don’t look like you’re made of money, they act some what snooty towards you and like a «what are you doing in here» kind of look. It’s more irritating than anything.
One instance in particular — I was looking to get a north face for my boyfriend and a bottle of the tom ford cologne, which are both up there in price. I could definitely afford it but I was wearing my «I’m a college student that doesn’t put much time and effort into her appearance» look. When I told the salesperson I was going to buy the jacket, he almost seemed surprised. In the body area, where the cologne is, they seemed to ignore me at first until they knew I was going to purchase something above $ 10 (not sure if there is anything in there less than this).
Although I feel like they are this way, I did appreciate the free gift wrapping that I received, it looked very sleek and beautiful.

I’ve come here a few times over the past few years. Always with someone who wanted it come. It’s fine. I have found the employees to be pretty rude though. Especially to the «grey haired» crowd. Not my destination of choice.
Parking can be super easy or very difficult. Timing matters in this parking lot.

Well, I have mixed feelings on this place depending on the day that I go in. I do think it is a pain that in order to receive friendly service, I have to be dressed to the nines. Most of the time I do not mind, since I am usually dressed well because of work or teaching. However, sometimes on weekends, I just want to go shopping in my sneakers and leggings. Tony Walker employees must not approve of this.
When I am dressed well, I enjoy my experience here. I am usually offered champagne or a mimosa, and once they had Samuel Adams beer available. This was a quite a wonderful surprise! It is always neat to receive complimentary beverages while shopping. I also think that their birthday club is a good incentive for their customers. Since every item in this store is expensive because of the brands, the birthday club provides a very welcome discount one day a year.
I also like that they have such a wide selection of all of the names that I love: Alex and Ani, Vera Bradley, Tory Burch, Hunter, Patagonia, Kate Spade, Sperry, and Vineyard Vines just to name a few. The only down side is they often do not have the shoe size that I am looking for, so I’ll end up finding a style I like and having to order the product from the designer’s website.
The subtraction of one star is for when I come here with leggings and sneakers on. The workers will not look in your direction to ask if you need any assistance, but they will be up your butt to help you if you have nice clothes on. I still spend the same amount when I go in with my casual clothes on, so this seems a bit unfair. They are quite obviously stereotyping based on what people are wearing, and oftentimes it makes me want to pull a Pretty Woman on them, except I’ll actually spend a lot of money just to prove them wrong instead of walking out telling them they made a big mistake, huge!
Oh well. I’ll continue to come here because it is the only place that has all of the designers I like in one store.

Before I say anything about Tony Walker & Co, please know I don’t have a huge appetite for clothing brands per se, but I appreciate my proximity to the high end shopping center for several reasons. First, Tony Walker is a distributor of many brands you cannot find elsewhere in Buffalo. Awesome.
For people who don’t come here regularly to browse: I would advise you to be prepared. Just know that your decision to wear sweats will not go unnoticed. But you should know you’re submitting yourself to silent scrutiny. Hey, image is respected here and no one is forcing you into that door. So, enter the store with real pants and a mission. Maybe you’re interested in a certain trend or brand, or there’s a specific item you have had in mind? The sales associates are EAGER to assist you (and obvs make a sale). Help them help you!
I came to look for a Fjalraven parka. The associates approached me immediately. I learned they offer the backpacks, but they did not have the outerwear. I really like that the two took an interest in me as a customer. I strolled with them around the store to try on similar coats. Watch out, they’re pretty persuasive. I almost walked out of there with a Canada Goose down parka which could’ve suited me for a trip to Antarctica.
I left empty-​handed, but I was treated well and I learned about a few products, some of which may spark future interest!

I am giving this place 5 stars for customer service. I TOTALLY understand why people would say that the employees are the way they are but i personally have not had this issue while i was there.
First, my last visit was super quick and I was in and out in a matter of 10 minuets. i came in for a pair of UGG boots for my mom, i already knew the size and color i needed. The gentleman who helped me was so sweet, we chatted about some new Buffalo sweatshirts they just got in that i fell in LOVE with and am debating on going back and buying one at this point because they were just so freaking cute. They offer free gift wrapping and i normally do let them wrap it for me but i have special wrapping paper i am using this year.
The last few times before that i came in for some Alex and Anni bangles and other jewelry for my friend and myself. Both ladies each time were extremely helpful and pleasant.
Any time i come in the girls always complement something im wearing and ask «who’s it buy» sometimes they are surprised when i don’t say its any specific designer but regardless it’s nice when they show interest in you and want to help. Who doesn’t love a good complement once in awhile!
Overall i do continue to come here for a lot of things during holidays, birthdays and treats for myself once in awhile!

I often stop by Tony Walker before or after youth hockey games in the area. I am dressed warmly and casually and I’ve always been given exemplary service.
I love their brands and stop here because they carry things I cannot purchase in Rochester. I prefer to try on higher priced items instead of ordering them on the Internet. They always have a variety of colors and sizes and will make alterations and send them to you! Canada Goose, Sorrel, wide variety of Uggs, Diane Von Furstenburg wrap dresses, mantra bands, I could go on and on!
Worth the trip!!!

Tony Walker is one of the few places where my boyfriend and I can enjoy shopping together. Not only do they carry a wide variety of merchandise but they make the shopping experience easy and comfortable (not to mention often times there’s free food and drinks!). However that’s not what keeps me coming back, their customer service is IMPECCABLE– never have I enjoyed a similar experience at such a high end store as I have here. Plus they offer trade-​ins frequently which helps ease the higher price points of products they carry. I would absolutely recommend to everyone I know.

No one EVER answers the phone and they simple can not be that busy. The place is always over staffed with people breathing down your neck.

I really like that this store brings Couture to our city. I mean for the high-​brands that they have in there, you got to expect that the prices would match. Juicy Couture, Uggs, Tory Burch, North Face… just to name a few. I will say that they have a coat & boot exchange that will reel you in. The discount isn’t huge when you trade in your old apparel… but I’m pretty sure the donations are going towards a better cause. The fashion selection doesn’t appear to be the current seasons selection (they may be a few seasons behind with some brands). But the Uggs are pretty well stocked. This place could really use some more discounts/coupons…I mean overall this is Buffalo. But if you want to treat yourself to a high-​end fashion experience in a moderate sized store… this is your place.

Tony Walker is great to go to for all of your favorite high end brands. They’ve really expanded the store, which is more like an entire plaza now, throughout the past couple of years. They have everything… shoes, boots, jackets, jewelry, handbags, clothing, makeup… literally everything. But if you’re coming here to shop, be prepared to spend some money. All of the brands are pretty expensive, but of great quality. Some of my favorites include: BB Dakota, Paige Denim, Hunter, Piece Apparel, Rebecca Minkoff, Tory Burch, and Free People. I’ve purchased several pairs of jeans and sweaters from here and they all have lasted forever. I also come here for Hunter rain boots, North Face jackets, Vera Bradley totes, and Alex and Ani bracelets. I used to purchase all of my UGG boots from here as well.
If you are part of the birthday club, you get 40% off of one item on your birthday which is great if you know of something expensive that you’ve been wanting. They also are always having trade ins (UGG trade in, jean trade in, boot trade in) where you can bring in your old items and get discounts on new ones! I guess now they’ve also added a new event which takes place every Wednesday night. If you model a certain item for the entire store, you get a discount off of that item you modeled. Also make sure to check out the Tony Walker Tent Sale where the whole store is basically discounted. This takes place for like a week during the year.
The service is helpful and attentive… to an extent. They don’t go out of their way to help you, unless they see that you are in the mood to spend some money. Then they’ll be all over you. It’s kind of a stuck up place, but what do you expect from a place that allows you to shop with a mimosa in hand? Long story short, I don’t come here for the service. I come here for good quality clothing and to buy brands that I would normally have to order online otherwise.

Tony Tony Tony. Thanks for bein’ you. Yes, this place is expensive. Yes, people might be rude to you if you look like a slob. Maybe that will inspire you to get ready for the fucking day.
I love coming here, to be honest. Is there a better way to shop than with a mimosa in your hand? I think not. If you prefer non-​alcohol, they also have water infused with fruits, or coffee!
They have really expanded and it’s very impressive. The store is incredibly clean and well-​maintained. Everything is in its place and the employees are happy to help you. Be aware that prices do not cross their minds when they’re trying to help you. I came in this weekend to get a new black leather wristlet. The lady that was helping me was super nice but was suggesting the Tory wristlet, which was about $ 175. I wouldn’t even carry that much money IN a wristlet. Told her I would come back on my birthday (October 13^th, so you all know and can wish me a HBD), and use the birthday discount.
BUT, then I found a Modern Luxury one for $ 49.50 and it was exactly the size and style I wanted, so I just go that one. Different girl helped me with this.
I got my Vera Bradley travel bag here, it’s plain black and I couldn’t find it in the Vera store so I was happy they had it here. I’ve also gotten all of my Alex & Ani bracelets from here, as well as my Lilly Pulitzer planner. Used to do the Ugg trade-​in here but I haven’t purchased any Uggs in a while so that doesn’t happen anymore. They also do Hunter Boots trade-​in which is cool.
Overall, I love having this so close to my house and there are just some things that I can only find here. Love it!
X’s and O’s!
J

Great Selection of highly overpriced merchandise! If you are looking to spend top dollar & zilch bargains this is the place for you!!!
You can also get very useless information from cute young girls who have zero product knowledge!
Please don’t tell me when I ask about a product and tell me it is organic and all natural when any idiot can read right off the packaging it is not Organic! Really gives no credibility whatsoever to these young underpaid Hawks who follow you around making for an oh so pleasant shopping day!
I expect highly knowledgeable well informed sales persons pushing products of this caliber !!

The absolute worst customer service I have ever experienced. Most employees were on the phones, I have worked in retail and after one experience there I will never return to this establishment. Do the owners just not care that their employees don’t care? Prob not. DO NOT SHOP THERE!

I love a lot of brands in this store, but the main reason I refrain from ever coming here is because the employees are some of the rudest employees I have ever encountered. The last time I came here was with a friend, and I felt like we were being judged and ignored the entire time. Employees walked by us and didn’t bother to acknowledge us or ask if we needed help finding anything. It was such an uncomfortable feeling. In the end, it was their loss because I refuse to spend money in a store with snobby workers.

Ugh, the people that work here are just terrible. It is a sad, sad, day when I know more about the designers and product than you do. To top that, even asking questions seems to be a bother.
That being said, I had to practically beg for help this past holiday season, and the store was not that busy. Which is why I don’t understand how the service was so poor quality & pretentious, but the product knowledge?! That is just poor management & training.

Tony Walker is definitely a little pretentious. Like other reviewers mentioned, if you don’t walk in with your hair done, best outfit, and make up perfect, you will feel a little out of place. I don’t think it’s because of the other customers in the store, rather the employees. I don’t know how to put it; have you ever felt like you were welcomed, but in an unwelcome manner? That’s how it feels most times I visit.
I do come here though for the following:
— Modern luxury — a great, affordable jewelry line that offers every day earrings, bracelets, necklaces.
— Birthday club — 40% any item ON your birthday (yes, it has to be on the very day of your birth) The only way possible to get 40% off a Michael Kors watch
— Alex & Ani bangles — I have ran in here on a whim when I needed a last minute gift; however I much rather prefer ordering from the Alex & Ani website (not to mention, TW holds them hostage behind a counter so you can’t even freely look at them).
— Free gift wrapping!