Tim Horton Donuts

My first experience at the Main Street Tim Hortons in Williamsville was probably the worst experience I have had at a Tim Hortons. I ordered a medium black dark roast… pretty simple order. The woman on the drive thru repeated it back so I know they had the correct order. When I got to the window the man working told me $ 1.39. I gave him two dollars and he gave me the change back. He then handed me a bag with a muffin. I told him that wasn’t what I ordered and he looked very confused. I told him what it was and he then asked me to give him back the change so he could charge me for the correct amount. He then gave me the coffee and forcefully handed it to me so that it splashed out of the cup and into my car and on my arm. There was not one apology during the entire transaction, rather an attitude as if the fact that he screwed up the order was my fault. Very unprofessional service in my opinion.

Park Club location. This is my favourite Tim Horton’s in the area because they let me use wifi as much as I want to, and they consistently seem to get an XL 4 & 4 right, very sweet and very milky like a hot milkshake, just the way I like it :) Plus they offer massages and other back-​room services that no other Hortons do, with both cute girls, and my fave, cute guys.
OK I lied about the last part. No cute girl massages. But the cute guys are amazing with their hands.
Seriously, definitely the most consistent TH I’ve been to in this area. This is the only time I’ve ever given a TH a ⁵⁄₅ and bear in mind that I do this despite really poor baked goods for the most part (at all of them not just this one).
Edit: Since I wrote this review, I’ve been yelled at by a member of staff and I’ve had several cold coffees and wrong orders from here, so I have no choice but to lower it to a 3. Plus their wifi is very spotty lately.

Tim Horton (TH) Donuts? Really? TH has the most God awful donuts I have ever had. Well, perhaps the Dunkin Donuts in Vegas is worse. But, TH really is terrible. The coffee taste like burnt oil and the donuts are unimpressive. Look, TH may make the Canadians happy. After all, they have the Maple Leafs and the Blue Jays. But come on, Buffalonians have the Sabres, Bills, (come on now) and Paula’s Donuts. We do not need lousy donuts and coffee from the great white north. Take off «a» ??

«Ice cream and Coffee»
We had a hotel close by and were looking for an ice cream joint. We saw this Tims and it has cold stone ice cream, so we stopped to have some.
The place was calm and decent to chill, the service was slow but that is a given when you compare a tims in Canada against US. The washroom were clean to us as well.

Slow line at drive thru today, but excellent customer service.
This is a great meeting place Tim’s as it is large, and conveniently centrally located on Main Street in Amherst and a staple in the chi chi Tony Walker plaza.
The employees recognize regular customers, the service is consistently good and the place is clean.
This location of Tim’s is hugely busy, but it appears the busyness is mainly via the drive-​thru. For a breakfast, coffee or lunch meeting in a neutral setting, this is your Tim’s.

I’ve had exceptional customer service at this location recently! This is officially «my» Tim Hortons since I moved into the village. They *rarely* mess up my order of hazelnut double-​double, which happens more often than you’d think at other Tim Horton locations.
The drive-​thru line is usually intolerably long, but it moves faster than you’d think. In the morning, it seems the cashiers are in sync with everyone’s orders and moves right along. I timed my drive-​thru experience this morning: I was the 7^th car in line and it took 4 minutes from the time I arrived at the end of the line to the time I picked up my order at the window. Not bad! (Granted, everyone in front of me probably just had a simple coffee order, as opposed to a breakfast sandwich order).
Keep it up, Tony Walker Tim Horton’s!

Agree with other reviewers. This is nothing against the brand, but this Timmy’s could use some work!

First off this place only gets 1 star because of its coffee. But it was the most aggravating experiences we had on our recent trip to Buffalo. The major problem is it looks and sounds like «Bollywood» behind the counter and most have a problem with understanding english and give you that «confused look» and once you get that you know– Your Order Is Screwed! This even when only a few poeple in line. The lack of people there 9everyone must now go to Paulas!) should tell you something-​other than the fact that there is a TH practically on everyones street corner. But the donuts have become less tasty and way less «filled». You spend your moments waiting to hit paydirt of crème or filling and if you encounter a drop you are lucky! They used to be filled so much more. The breakfast sandwiches caused some bad «runs» with me and my wife sharing that experience and they were at times «cool» and with limited bacon etc… We went there twice this time and unhappy both times. We got a trainee the first time that was in over her head from the moment she tried to ask «can I help you». The answer was obviously NO as we tried to explain our small order for 3 in painstaking manner only to be asked «Im sorry what is it you wish again»? It was with anger that when I went back to return the wrong sandwich that this person had been banished to cleaning out the coffee and to not be seen or heard from again. LUCKY US! But God I can only imagine how many people that use the drive through and there are alot-​end up at work angry because the Bollywood gang screwed up their orders?
Anyway screw this place from now on and do what you can to locate Paulas donuts.

So I have a love hate relationship with Timmy Ho’s! When I didn’t live here, I had tins of their coffee shipped to me and it was a delicacy in our home. When we moved here, I was excited to get to taste the coffee from the hands of the makers.
I was so disappointed when I got that first cup. I have since learned that you can’t control your additions (ie cream and sugar) you just need to figure out through word of mouth the secret codes (it’s like In & Out for Coffee). So I figured it out from a former employee thinking that this would allow for the consistency I would expect if you have to know a secret language to order coffee, but I was wrong.
So specific to this location: they have been the most consistent and they amaze me how fast they get people though the drive thru line. At least I was amazed until my bagel and cream cheese was thrown at me and a sloppy mess. The cream cheese was on the paper, not the bagel. And I was really sad because I NEVER have something like this for breakfast, it was a splurge, and they ruined it. UGH.
Okay, I know that I am going to get a million and one dislikes for this, but I am going to stick with Starbucks, at least they are consistent and they don’t throw your food at you.
PS The Coldstone Selection at this location is pathetic.

My French Vanilla Cap was weak! Watered down! I want my two bucks back.
My least favorite Timmy’s. Worst drive-​thru EVER. I won’t even attempt it, what with my unfortunate accident at the other Tim’s.

Operation: Breakfast on Thanksgiving. Banished from the kitchen, I need something to maintain those biological processes that prevent me from decomposing. Something like, an egg sandwich.
Tim Horton’s is open. And there are 7,432 people in line. Ok, ok — that includes the drive thru. Maybe I could just go Man Vs. Wild and eat my shoe or something. Tastes the same, more nutrition. But then I’d be without shoes. Let’s do this.
Twenty minutes of waiting and without the Bagel World payoff, I ordered bacon egg and cheese on a KWAH-​sahn.
*blank stare*
Croissant.
*punches buttons*
Sour cream crueller/​kruller/​ckruhler too.
*punches buttons*
The donut is dense. Very dense. Take it back. Can’t? Offer it to a loved one. They know better? Stranger in line. No holiday spirit? Finish it (brutality!)
Took the brekkie home and stared at it, her sugared sibling gestating in my gut. Fine. One bite.
…
And that’s that. Next time, I’ll pack an extra pair of shoes.