Stevenson Acura

Friendly service quick and I don’t feel like I’m being screwed over when I get my car serviced

This review is regarding the service department.
First, I’m a «car-​guy.» I’ve always done my own scheduled maintenance, minor repair, minor modifications, etc. Part of the reason I do my own maintenance, is because I usually don’t trust anyone else with my vehicle. That being said, I choose to take my car to the service department here because I know they can be trusted, and my car is in good hands. To further explain how much I like this place. I drive 150+ miles round-​trip to go here.
Specifically, Jeremiah (who works in the Honda service department, now), and Brandon have helped me each time I bring my car here. As far as regular maintenance goes, the service gets done, and it really doesn’t cost an arm and a leg.
I’ve brought my TL into Stevenson for some warranty-​work. Not an issue with Stevenson, but flaws that have been addressed with my vehicle by Acura. Each time, these guys have listened to my description of problems, and worked diligently to replicate the issue, then apply the correct fix.
One of my favorite experiences here has been a time I turned my my car for some warranty-​work, and received a loaner (brand-​new TL with almost no miles). Due to my work schedule, I was not going to be able to return the loaner and pick up my car for over a week. One quick call to explain my situation, and I was told, «No worries, come in whenever you can.» That is some real customer service.
I’d gladly continue coming here for service, however I’m moving. Needless to say, I’ll be using Stevenson Acura’s service department as a benchmark for my next service center.

I’ve taken both of our Acuras to these guys and they’ve always treated us well. For every issue that we brought our cars in, they were able to correct the discrepancy on the first visit.
Because they are a dealer, they will try to get you on their scheduled maintenance by asking you if you want «_​_​_​_​» done to your car. If that annoys you, don’t go to a dealer. It’s their job to follow their factory maintenance schedule and your decision whether you want to pay the dealer price.
An example of their courtesy: I brought my car in to get a new side marker and also requested that they rotate my tires. When they completed the work, they informed me that my better tires were in the correct position already so I didn’t need to be billed for that. They actually checked to see if I needed the rotation rather than just charge me and do what I requested. Another time, we brought our car in because it wouldn’t start well to discover that the battery was weak. Since the battery was under warranty from when we purchased it earlier from the dealer, they replaced it for free. I forgot that it was under warranty, but the dealer didn’t and honored the warranty because they installed it previously.
My final thought about Stevenson Acura is: if you want to know that your Acura is being maintained «by the book» and you don’t mind paying the dealer price, you will be treated very well and receive the «dealer experience» of convenience. I will keep coming back here for maintenance on my Acuras.