Woodbridge Sport&Health

I went today just to get a day pass, it was close to me. I asked the receptionist she said sure failed to mention I have to pay, took my ID. The sales Representative tries to make become a member I told her that I already have membership with Golds gym and being holiday I don’t want to make decision till I see what I have at Golds. She talks to the manger and I would have to pay $ 20 for one day. Very bad customer service, I would never join.

I absolutely love the ladies working in the Kids Club. They are patient and attentive with all the kids! I feel like I can my baby with them and he will be safe. Which is important for new mom. My baby was 3 months when he first stayed with them. Even the fact that they are in the basketball court with the recent accident that did not stop them from doing such a good job at making sure our kids are safe. Thanks so much! Keep hiring great staff. :-) ALso I love going to Sport & Health Gym. The classes are awesome thanks to the director Gina! She gives a great variety of classes and the teachers are some of the best I have seen. The gym is clean is the staff is great!

Just got a membership at the Woodbridge gym, although I live in Stafford. I decided to go to the Woodbridge location to check it out because I go to school there. Everything was great but I ended up signing up for a gym that I have to pay to come to the location in Stafford. Now I have to pay extra gas to go the gym in Woodbridge instead of in Stafford and I don’t get the kid club for my daughter. My friend pays the same amount that i’m paying and she gets the kid club included at the Stafford location. Im super upset. I feel like I got ripped off. Please don’t fall for the friendliness. It’s great but get as much info and don’t sign up if it’s not convenient to you!

The gym is located within Stonebridge. I’ve been here since they opened, mainly based on the proximity of the house. The staff has a great crew and the trainers are always hitting it hard. I only wish they had more weight equipment and benches. You know, for those busy hours. Good people and overall satisfaction for this ol body.

This is a great gym in a great location! The staff is super friendly and the trainers are very knowledgeable and helpful. There are always housekeepers cleaning the facility. The group exercise classes are so awesome and the instructors are the best around! My son really enjoys the kids zone and I feel as if he is very safe and well taken care of while he is there. I also love the pool and the open swim times. I would highly recommend this gym to anyone in the Woodbridge area!

I’ve had high expectations with s&h, especially after switching from lifetime fitness. I wanted a place where I could work out and have the peace of mind of leaving my kids at the kids club. I never had a problem with lifetime as I did with the kids club.
I have 2 kids, 4 ½ and 3 ½. My daughter is in the autism spectrum and my son has a speech delay. They were not potty trained and it didn’t seemed like a problem once I sign up.
The first day my kids had a blast, they loved the maze and had a terrific time.
The second day, I was trying the cycle class and they called me because my son was crying. Imagine my surprise when I arrived and my son was trying to use the maze, he just wanted to get in, and one of the caretakers grabbed him and pull him off. I was shocked. They told me that they were not allowed in the kids maze because they were on diapers. So since I was in the second day of my week trial, I told them it wouldn’t work. I spoke to the membership advisor and the kids head department and she promise me that won’t happen again, and while she was there I never got called, but then an afternoon I left my kids it happened again. From that moment on I couldn’t take my son near the parking lot, even less getting into the gym.
I’m paying $ 114 for my membership and I also decided to join the TNT, which is $ 149 at month, and it has been almost 2 months of not being able to use the facility because I cannot go with my kids, and I don’t have the time to go by myself. I contacted Mark and the only solution is to freeze my account for 2 months, but I cannot freeze TNT.
I’m extremely dissapointed and I would not recommend this place to someone who has a child.

Personally, it was nice while it lasted (5 stars on location ~ very convenient), but you’re probably required to pay somewhere from $ 40 -$ 70 and they can’t even provide the gym with sanitary wipes. Lets face it, it really isn’t worth the price, go elsewhere and get a better bang for your buck. I currently attend a gym for $ 12 a month (no contract) including classes and I can honestly say there really isn’t much of a difference in functionality, if not better. At S&H you’re just paying for the illusion /​presentation; they try to sell you the bit that «because it’s more expensive and shinier on the outside, it’s better.» In reality, all I need is a place to sweat into shape. A chandelier won’t help me get rock hard abs.

I love this place. Friendly staff, clean club and plenty of equipment. Everyone really seems to like working there which is always a sign of a good company. My wife loves the classes and my kids enjoy the kids club… so much so that some Saturday mornings they drag me to the club when I lack the self motivation.
The weight room has plenty of stuff. .they just added another squat rack and a platform too.
They cost more than those 10/​month places with no service and too many young meatheads… worth every penny. More professional staff from the bottom to the top.
I highly recommend it.

Awful customer service for a number of reasons. First, you cannot speak to anyone in corporate when calling; apparently no one works there because you sit on hold for over 30 mins. At least I did. This happened multiple times. I have called a multiple times to listen to a recording reporting they went home early or phone lines aren’t working.
Second, my gym informed I would be refunded money and membership canceled, since i moved out of the area. However, corporate sent generic emails i
Stating I will continue receiving fees for the next couple of months until my membership is over. Reguardless of my living situation.
I have been emailing & calling since the end of November. I do not have a person/​human to talk to. I continue to receive generic emails.
Do not join!!!
*** Also, ads tell you they have tennis courts. No tennis courts!

The gym itself is great. There are a lot of varieties in terms of machines, classes, weights, etc. The thing I didn’t like was how the handled canceling my contract. In had to cancel early because we were moving. I went in before the 25^th of the month and canceled my contract. I paid the fee no issues. I was told from that day forward the contract was voided I would not see any other charges. I still lived in the area for the next 30 days but just ran outside since I membership was canceled. I was then charges for another month. I called to ask and they told me you have to give a 30 day notice. I said I did but was told the membership was canceled immediately so I never went to the gym. They pretty much said too bad they told you wrong and that was that. Pretty disappointed it ended on a sour note.

I’ve only been going to this gym for 3 months and I really like it. I switched from Golds to follow my trainer, Jamie. She is the best trainer I’ve ever worked with and will not lose her. This facility has provided her the tools she needed to help me with corrective exercises and I’m experiencing great results. I worked with many trainers until I found her and there is no comparison. She knows her stuff!
Frankly, I was surprised to see mediocre reviews for this club as I’m having the opposite experience. Yes, it’s pricey, but they gave me some good deals on membership.3 months free with training and a special lower rate.
Front desk staff very responsive. I can only comment on Becki in membership staff and she is awesome! She answers all questions and is my go-​to person. Pool staff is knowledgeable and answered all my questions. I’m trying out classes and recommend Marie’s yoga class.
Mark, the club manager, is also very responsive. He solicits and accepts feedback.
Club is clean.

I was a member of this gym for over a year and for the most part have been satisfied. I would go three to four times a week on average and tended to use the treadmills and weight machines, as well as attended two spin classes regularly. I never had to wait for a treadmill and both the treadmills and the machines were pretty well taken care of. I often saw employees wiping them down and rarely saw broken machines. If you’ve never tried a spin class or are a ‘spinner’ I highly recommend Gina or Renee’s classes — great personalities paired with an amazing workout, emphasis on work. These two women are amazing and I am truly going to miss them. My only problem with this gym was its childcare center. As a mother of two (3yr and 1yr old) the childcare was the reason I joined this particular gym — it is also the reason that I cancelled my membership. While the facilities are nice they are frequently understaffed (I counted, via the tv monitors on the treadmills, 30 kids to two adults before). And they group all the children ages 3 months and up together. They do have a tiny section for infants, but more often than not I still seem them outside of this room if they are not asleep. They also do have a preschool, parents day out, and several other children’s activities/​classes that use the daycare center as a waiting room and chaos often ensues. I also came to have serious misgivings about leaving my 3yr, who is very active and can have a hard time listening, there as they constantly seemed to put him into time out for every little thing — my problem with this was that instead of trying to prevent things from happening (doing their job), they seemed more interested in just sitting down and talking to each other. It got to the point where they were calling me to come get my child every time I went to the gym — I couldn’t even get a one hour workout in. Now as I mentioned my child is not the best behaved, but I feel that if the employees had been doing their job and watching/​mediating or if there had been some separation between the some of the younger and older kids, this might not have been as big of a problem. After speaking to the childcare director after almost every event I began to feel like my child was being targeted and did not feel welcome whenever I went to drop them off. This is not a bad gym if you do not have kids, or if your kids are very well behaved, but just a note of caution for those of you with a kid who is a little more energetic or who doesn’t always listen — you might want to look elsewhere.

I go to other sports and health as well, and this one by far has the worst customer service. Not only that but several times I came across ANTS in the sauna. Despite writing several suggestion box request to exterminate or clean the sauna better, management fails to pay attention to any sanitary conditions specifically in sauna. For a premium gym with premium price it doesn’t do its justice.

My trainer Dustin was great, but the gym a miserable experience because of the other admin ppl I dealt with from the front desk to the honwie office.

Don’t let the sparkly, modern appearance fool you; it’s run by fools.
It is like they didn’t think this thing out before slapping the open sign on the door. This is ostensibly a premium club (with premium pricing) but there is not a hot tub or towel service. They are always out of sanitation wipes and there is never an employee on the second floor to alert. They add an additional «club fee» in December… the most financially taxing month in the Western Hemisphere! That’s not very member friendly.
A few incidences that led to my membership’s demise:
*I was living close to the Devil’s Reach location when I joined Sport and Health; however, plans existed for the location to move 30 minutes from where I was living that were not disclosed. I was duped!
*I waited ten minutes at the front desk behind another member. When the attendant finished tending to the member I proceeded to be serviced. He put his finger up and said: «Just a moment.» Then a bevy of young employees scurried behind the front desk and the attendant began thumbing through envelopes. It was clear he was going to issue paychecks before attending to my matter. I told him to put the paychecks down. I had been waiting patiently behind another member but I was not going to wait for him to service employees before me. He did as told.
*I had just entered the gym and I immediately approached a membership services attendant to ask him a quick question. Before he would answer me he had the audacity to motion for me to take my sunglasses off as if I were a child in class that had violated one of his rules. I forgot my question I was so shocked.
*Since the trainer station is always empty and the cursory orientation is not helpful to members new to a gym; it would be smart if one of those apathetic S&H trainers were consistently present on the second floor to answer questions about the machinery (as Equinox does). The trainers could teach members how to use the machinery safely while demonstrating/​marketing their services before the whole gym.
I had been frustrated with S&H for sometime but when they modified my membership which resulted in higher fees I called the General Manager: Bill quickly dismissed my dispute as a corporate mandate. I quickly raised issues that were under his direct control. Bill objected: «Why didn’t you just file a complaint instead of harboring a list?» I told him I was not «harboring» I merely documented my negative experiences as they were plentiful (far more expansive than this Unilocal review) and I suspected I would inevitably have discourse with management.
He defended his employee that motioned for me to remove my sunglasses by assuming his actions were due to the sun reflecting off my glasses and into his eyes. Preposterous! Everything that came out of Bill’s mouth was preposterous.
Bill resolved this member conflict by immediately suggesting «Maybe you’d be happier at another gym.» That was the first logical thing he said. I canceled my membership and have taken pleasure filling out every satisfaction email survey S&H has sent.
(Further evidence that mgmt. doesn’t care about member opinion is that Colleen W. only addresses positive reviews on this site. To hell with those of us with a dissenting opinion… you can count on the same service at the gym. Proper customer service would be to acknowledge a consumers bad experience and ask for the opportunity to address the complaint… again this place is run by fools.)

I have found myself on, several occasions standing around waiting on a bench to use for my dumbell press, & also it’s very frustrating, that they do not HAVE A SPEED BAG!
On the upside the facilty is very clean and neat which is a plus. I just wish they had a speed bag & more benches.

Great location. Plenty of parking. All new equipment. The facility is always clean but during peak hours, the sanitizer wipe stations are empty more often than not. So you either end up walking around the entire floor looking for one or just simply leaving your machine dirty for the next person. It doesn’t get the attention of staff immediately at times. Machines are plentiful. If one is broken, it will be fixed within 3 – 4 days.
One huge drawback at this particular location is no towel service!!! I went to Annandale for a long time and as run down as that location was — they had towel service. For the membership fee per month, I expect towel service. Wishful thinking? May be I’ll be looking into the new XSPORT not far away next.

After investing few months here now I feel as if I am able to write and give others better understanding of this gym.
:Guess what, we my entire family and I quit this gym: Joined New XSports near the mall. $ 298 for two people for two years vs $ 1,500 per person = $ 3,000 a month at this gym. $ 2,700 of saving between the two people… that’s HUGE!!!
Is it okay for a GYM to charge the way Sports&Health does. YES!!! But they MUST, I repeat MUST offer better customer service & a great environment to their clients. That is where management at this gym failed miserably.
My nephew, niece and few other family members had membership at this location — so yeah because of my family I joined this gym. First impression was a good, but with time it felt like as if I married the wrong person. lol Wanting divorce but just like the court systems– they do give you a run around;)
Pros: lots of parking, semi new equipment, mostly clean place, great personal trainers (that is a big plus!!), WiFi and most of the staff is pretty good.
Cons: Comparing to the other gyms in this area, it’s VERY EXPEN$IVE, No steam room, no towel service, limited hours (not 24 hr), Dirty Sauna, Cleaning crew tends to close Sauna bit early, hard to cancel membership. Personally I ran into couple of rude/​nasty staff (please read on).
Before the New Year they were offering membership without the contract, $ 60 a month, plus signup FEE and other crap. In Jan they were trying to get people like myself to signup with a CONTRACT to trap them. Why?
Well, We all know people have new-​year resolutions for many it is to join and go to the gym. Sadly the fact is that people tend to drop out of the gym. So the BEST thing to do is to TRAP people to pay them hefty membership fee!!! Good luck with canceling that one lol. BTW: No bag or anything for joining…
Please note: membership at this gym doesn’t mean that you can visit any sport&health location to workout. You will have to pay extra I think it’s about $ 20 per month to visit more than one location.
Nice mixed crowed, balanced when it comes to gym rates and junk food lovers… lol
For the past couple of days I have noticed a couple of machines were broken/​out of order and so on… But they tend to get them fixed after 3 to 4 days.
For almost a month ago a small lockers where we were able to keep our car keys is out of order. Nope, they haven’t been fixed nor they were willing to give us if/​when it will be fixed :(
1) After the workout we went to sit in the sauna around 10:15 but the cleaning crew told us it was closed. I said, gym is open till 11. He responded, f**k man we leave at 11. Wrote to the managers but nothing ever happened.
2) I saw my brother after 25 LOOONG years. He is in his 60’s with arthritis … I suggested that he should at least see how gym can be helpful. I had a 30 days pass which I received in mail. We went to the GYM but a young fellow at the counter told us, this pass is only good after he meets membership service staff. Requested to see membership services but they were not at the gym.
I requested to see a manager on duty. I was told they don’t have a manager at the gym.
I requested to speak to a personal trainer for my brother’s joints and get advise… he said, no personal trainers are at the gym.
I asked where does it say on the 30 days pass that my guest can’t visit or even see this gym inside?
He said, it doesn’t matter. I work here and I know the rules. You guys aren’t allowed to take your guest inside to workout.
It was an embarrassing moment for me. I tried to explain him that it’s my older brother, I haven’t see him for 25 years– please allow us to spend some time together at the gym. But he didn’t care. At that point I said, bro– you don’t have to act like a d**k to your members.
Finally, we found a personal trainer upstairs. The trainer came downstairs and told him to allow us to bring our guest. Finally we were able to go in— by then it was 10:40 PM. Most of the gym was now closed… as soon as we walked upstairs same guy from the desk smirked at us and said, you guys have 15 minutes here.
I was very upset the way he was pushing my buttons. I wanted to complain but knowing they didn’t do a darn thing in the past we let it go.
The following day we went in and we ran into the same guy behind the desk. He was very short/​unwelcoming from his looks… but since he couldn’t stop us my nephew took his card quickly and walked away. Of course he reacted to his behavior from yesterday and today’s looks. Guess how Mr. Wonderful who works at the gym responded? He said, «Good thing I am at work. You should see me after work.»
wow!!! I complained to the GM… nothing happened.
We were paying EXTRA $$$ for what? lol Not worth it… XSport is $ 2,700 cheaper and 24 hours!

Great new equipment, decent classes and very clean. It is usually pretty crowded and parking can be terrible in the evenings.
I would have given it four stars but after calling customer service with some billing questions I knocked one star off. I noticed a charge for ‘maintenance fee’ on my billing statement. I was not made aware of this charge at sign up so I called to ask about it. The customer service rep was VERY rude. She acted like she was doing me a favor by answering my questions. So disappointing!

Brand new Sport and Health that opened at the Stone Bridge/​Wegmans complex, right across from PF Changs restaurant. It’s two stories of awesome with a lap pool, kid’s daycare center, and locker rooms on the main floor. The fitness equipment, class room, spin room and cardio equipment are all on the second level, along with the trainers. Needless to say, the equipment is all top notch, and they literally have everything you could think of.
It’s ridiculously packed with tons and tons of people and families. It seemed as if even the A/​C was having a hard time keeping up. I was there at about 7pm, which is bad as it coincides with a scheduled class so it was über crowded. The parking lot can’t sustain all the people, either. The old facility in Dale city officially closed on Sunday. All in all, a great facility, but overwhelmed at the moment. I will reserve judgment until the initial «Oooh, it’s new and shiny» feeling dies down.