Sooz & Son Cleaners

First time there. Very nice. Did a good job and very reasonable. I had a small whole in my cashmere sweater that they repaired. I could not even find where the whole was and they did not charge for that.
First time there but will not be the last.

They lost my designer jacket! I’ve spent hundreds of dollars at this place in the last month and the lady wouldn’t even bother looking for my missing item while I was there. Bad service. I won’t be coming back.

Nice people, smily, friendly, helpful. If I return something-​they will redo it, no problem, no charge. Fast, and most important-​eco-​friendly!
Good job, thank you, Sooz!

I have been coming here for years. Professional and friendly service. Always do a great job. I’ve also tailored my jeans here and it was perfect. They are environmentally friendly and have really good prices. I would never go anywhere else

Love this place always has my stuff ready when I need it. They do same day as well for very reasonable price. They always makes my suits look brand new.

Took my coat to get dry cleaning and when I picked it up it still had marks and full of lint. Plus the lady Kim didn’t have my name on the ticket so they couldn’t find my coat. Horrible service, and they didn’t honor my coupon! Will not go again

I brought clothes in to this cleaner because all of their online info said that they offered same day cleaning. When I arrived, I was told that this would not be the case. So, I was a little miffed, but whatever. I hand over to them a velvet blazer and a wool peacoat. I had bought these at a vintage store and wanted them cleaned up. When I returned to pick them up, the coat still smelled musty and the blazer was clearly still deeply creased. While I did not notice the scent of the coat at the store, so as to mention it, I did ask the clerk about the lack of pressing on the blazer. They insisted that this was some sort of crushed texture or was in some way inherent to the fabric. This is bull. The blazer wasn’t pressed carefully. They were lazy. It was regular velvet. They were bullish about not dealing with it. When I went to another cleaner and had it repressed, the fabric was beautiful and texture free.

I moved to Woodland Hills and was looking for an eco-​friendly cleaners, so I asked my good friend for a recommendation in the area. He recommended Sooz… and I have never stoppped going since then. Not only did they clean my very beautiful silk drapery for a very reasonable price, but has done an excellent job on all of my clothing… from cleaning perfection to really nice packaging. Then I started bringing A LOT of clothing that needed alterations… nothing simple… like resizing dressing and doing very intricate work on ballroom gowns… and Kim did not disappoint. Her skill is impeccible, as these ballgowns are very detailed and intricate and require very specialized hand work, and cannot possibly be done with a machine. The nicest part of going to Sooz, is that Kim is lovely and so kind, and will get any job done for you as soon as you need it! I will always be a customer of Sooz and Kim!

If I’m going to be paying top dollar for my dry cleaning, I would at least appreciate a little customer service that is friendly and welcoming. Nah, not here. I won’t be back as not sure how they don’t understand the common, most basic customer appreciation aspect of owning a business. Dry cleaners are a dime a dozen in the West Valley, so this one goes off my list now. Furthermore, people always have trouble getting in and out of the parking lot.

Great service! Needed same day alteration and they altered both jeans within an hour. Highly recommended for dry cleaning, laundry drop off/​pickup, and alterations!

I had been going to this dry cleaner for about a year and they did an okay job but a couple of months ago, I left a two pairs of pants and a beautiful silk blouse. When I picked my cloths up, they had RUINED my silk blouse. It looked like it had been run through a hard wash several times. It had lost all the luster of the silk. Also, the pants I had cleaned, smelled horrible. When I complained, they said they would re-​do the pants for free and couldn’t do anything about the blouse. The manager wasn’t there so I went back a few days later. to speak to her. She said they could get the smell out of the pants but couldn’t do anything about the blouse. The blouse costs $ 100 and they would only give me a CREDIT for $ 50.00. They were extremely rude. This is the worst customer service I have ever received. I wouldn’t recommend this dry cleaner ever!!!

These people are amazing! Not only they do a great job, but also never loose your stuff :-) good service with a smile!
I highly recommend them!!!

Excellent and quick service! I came here with my bf’s jeans bc he ripped his favorite jeans and he didn’t want to throw them out. They were able to stitch and patch up the jeans by the next day. Everyone is super friendly here and I highly recommend them. I will def be back. This is definitely my go to cleaners from now on.

The owner Kim is great. Love this place, very suprised to see any negative reviews as my exeperince has only been positive. I have used several dry cleaners in the area before finding Sooz and Sons and am very satisfied. Its a family owned business and I appreciate the service and assurance for the quality of their work. High quality dry cleaners and alterations. We need more buisnesses like this in our corporate America.

They pretty much have everything I want in a dry cleaners:
1) Non-​toxic so there’s no chemical smell. Those cheaper cleaners that use chemicals are TERRIBLE for your health and not worth it.
2) They take all competitors coupons with no questions asked.
3) A lot of my stains can be stubborn and don’t come out the first time, but re-​do them for free all the time.
Everyone’s friendly, especially the owner Kim — you can tell she’s been doing this a long time.

The worst customer service I have ever experienced. Came here for the first time and the girl at the front was extremely mean. When I asked for the total she said she doesn’t know. When I asked for a price list she said that they don’t have one and that nobody asks for the price because everyone apparently has so much money. She was so disrespectful. and they did NOT even do a decent job. Never coming back here again

Poor service, rude personal, and a very poor job at dry cleaning. Came here once was not completely satisfied, decided to give then one more chance, again I was disappointed. They are a bad cleaners with poor customer service. Trust me don’t go in, it’s not worth it. They don’t even deserve my one star.

Family owned businesses are where good service lives in this community and Sooz is no exception. Their store front is well kept and there is a pride of ownership. Kim, the owner, is always so nice and really listens to what you want! I feel good bringing my dry cleaning and items for adjustments here :)

This was my first stop when needing to find a new dry cleaner and I was very pleased. The customer service has always been just fine and the clothes come out great. I think that the prices are average.
Their next day service is great!

Okay so i gave them TONS of clothes to get dry cleaned and altered. I Just moved here.
ASK FOR PRICING!!! on a $ 15 dress she wanted to charge me $ 25 for a hem! just a reg hem.
my bill for 5 items was $ 98! then i talked her down because that was just ridiculous…
They do offer discounts for new clients but because they are so expensive!!!
I def wouldn’t go back