AutoZone

Ran in for a quick can of oil. They didn’t have what I wanted and the kid sales clerk hadn’t a clue. Ended up at AAP instead. At least their staff was more knowlegible. This was my third time trying an Autozone and I have to say that I’m not all that impressed.

The lines are long, if you can find it. But the staff is helpful when you can get to them. They are usually helping someone else. Very busy location.
I was looking for floor mats. Would have appreciated a little more selection

When asked to borrow a common screw driver as advertised by them in huge letters «Loaner Tools Available» I get this reply from the fat white middle-​aged man who looks like he drank a bit too much last night: «this isn’t a garage or a tool drawer» when I asked for an explanation for the sign outside he ignored me completely and just went to the back! NAPA here i come! :-)

I couldn’t have been more impressed. Came in to purchase a replacement headlight for my car. The guy behind the counter looked up what I needed then showed me the different options explaining the difference between the regular and higher priced options. At checkout he reminded me not to touch the bulb and also gave me rubber gloves just as a precaution. Attention to detail and great customer service sets this location apart.

I’m surprised to be so impressed. I’ve had quite a few bad experiences with various Autozones in various states, but my first experience here in Worcester was superb.
Another store sold me the wrong part for my car, and I had already relocated and had to tow my car when I moved. Upon walking into this Autozone to see what I could work out, I was greeted by friendly people behind the counter (that was the first surprise). I fully expected to be told that my part would only be good for a core charge now that I had mounted and tested it, but upon confirming that the part didn’t fit my car, and was complete and in working order, they simply gave me cash back with a clear, «Sorry for the mistake.»
I just wish they carried the correct part so I could go back and give them all the business I’d like to. I’m thoroughly impressed with the service I received and the way I was treated, and completely surprised to find that there are knowledgeable people behind the counter there.

My headlight went out last week and I could not for the life of me figure out how to replace the bulb. I had looked up directions online (because the owner’s manual was useless) but the clips were really tough to figure out. Anyway I decided to go to Autozone and get the new bulb I needed. The guy behind the counter helped me find the bulb I needed and then he came out to my car and showed me how to get the clips off and explained all of the steps to replace the bulb. You can’t really see any of the parts in my car because of the way they designed it; so when he was taking the parts off he had me reach my hand in so I could get a feel for where the parts were. Anyway to make a long story short this is a great auto parts store with a wicked friendly and helpful staff!

after just about the worst month of my life, God or karma or whoever you believe in still decides that he hates me.
so i go out to get bagels for breakfast and my car is working fine. after about 5 minutes at the market, i hop back in the car and low and behold, it doesn’t want to start.
i eventually call AAA and they take an hour and half to come help me. the guy jumps me and i swiftly head over to autozone. Just to make sure i made the right decision by going to autozone vs. going home, i turn my engine off and try to start it again. nope, no cigar.
so i go into autozone, just about ready to cry from all my crappy luck and i go to look for an appropriate battery. i’m really hating life and hating all people that i come into contact with; then rudy came into my life. he was really my night in shining armor that day. he was so friendly and really went above and beyond to help me. he has to be the nicest worcester employee i’ve ever encountered and he helped restore my faith in humanity. and though i got cut off driving home, and hit every red light, i smiled and sang along with the radio.
thanks for all you did for my rudy! you’re AWESOME!!!