Residence Inn Worcester

I based my decision to stay on experience at past Marriott Residence Inns, and on comments posted here. My experience here (currently) is unsatisfactory. The sofa is not only dirty, but quite worn. All the cabinets are worn, upholstery is torn and dirty, refrigerator is constantly noisy and smells. There are drawers missing from the bathroom vanity, and lamp shades are grey with dirt/​dust. They did bring me a bottle of disinfectant, that I asked for, so I could wipe the hair and dirt out of a couple drawers, and use them. The man who checked us in was kind and generous with restaurant recommendations. Based on past experiences with chain, I am shocked at the condition.

Have to say this was one of my favorite hotels in Worcester over the past few years. I have spent many nights at this property and other Marriott locations. I stay over 100 nights a year at Marriott properties. This one is slipping in service. The housekeeping staff leaves much to be desired. The rooms aren’t as clean as they once were. It isn’t uncommon to find the room looking as if the staff left in a rush and didn’t finish. When I checked in the radio was on (hip hop) unfolded towels on counter with a wash cloth that appeared to have been used to clean something! Today no one showed up to perform housekeeping at all! A call to the desk gets a «we will see why that happened». Why do I care why it happened? Does anyone even randomly check a room after housekeeping has finished? Make it right.

Awesome spacious room, great service and clean kitchenette within room. The staff is very friendly and welcoming.

My family and I have been staying here for the past week and a half. The rooms are nice. The living space is a little small in my opinion, as we are staying over a month. The bedrooms are really nice with comfy beds! The maid service has been coming in daily and doing a wonderful job making the beds, taking out the trash, and restocking towels. The breakfast they offer is nice, but the dinner fare they offer is hit or miss. It is also conveniently located right off of route 9. The only issue we’ve had is that the remote for the living room tv also changes the stations of the tv in one of the bedrooms.

Excellent stay while in Worcester for business. Very welcoming and friendly staff. Immaculate accommodations with lovely kitchen. Small, but clean swimming pool. Exercise room was sufficient for my needs (treadmills, elliptical, and weights.) Breakfast was ok with good variety and healthy options. Enjoyed the coffee and tea service throughout the day/​evening. Love the free WIFI! Highly recommend and would stay again.

Very nice remodel. This remodel is very well done very clean inside but the biggest plus for me is that there is no traffic noise, and my room faced the street. Top of the list for all of the Residence Inns I have visited to date in my many business travels

Had a great suite! (Spacious, clean, equipped with kitchenette, everything.)
This would have been a four-​star stay, but the morning that I was checking out (had to leave by 6am), I realized I’d forgotten a razor. I rang down to the front desk asking for one and was told I’d have to come down and get one since they were shortstaffed. That’s never happened to me before in a quality hotel… :(
I skipped the shave because I was packing everything and couldn’t be late. I mean, I’ll be back if I’m in the area, but I won’t expect any kind of service.

Surprisingly good. OK, it’s Worcester, which is not exactly a garden spot in many respects. Although to be fair, I think the Residence Inn sits right on the border of Worcester and Shrewsbury and its definitely not anywhere near downtown Worcester.
Recently renovated, I needed a place to stay for a week before I could close on my home. I found that the Worcester Residence Inn was much less expensive than the Westborough Residence Inn, which was close to $ 300 a night.
I took a 1 bedroom unit, which had a very comfortable bedroom, full living room and kitchen. There were TVs in both rooms, so I could hang out on the LR couch or watch TV in bed. Which was good because I ended up being sick most of that week.
The kitchen is well stocked enough to prepare simple meals, plenty of room the fridge. The room itself was very quiet. I was on the 3^rd floor, right next to the laundry room. I did not hear any noise from the adjoining units, and only a little noise from the floor above. The heating/​cooling system worked well and was quiet. All the appliances were relatively new. There is daily maid service, although they will only change the linens and towels every other day, unless you request otherwise.
When I checked in, I told the front desk I wasn’t feeling so well, and the clerk offered me a free drink and food from the store. The bellman took all my bags (a lot of stuff) right from my car to my room. The whole stay, I felt like service was a priority, the staff there worked hard to make sure my stay was a good one.
I would not hesitate to stay here again, and recommend to anyone needing accommodations in Shrewsbury/​Worcester.

Huge room. Full kitchen. Very large sitting area. Comfortable bed and hotel has been very quiet.
Breakfast was quite good for a free hotel breakfast.
Pool is very small and deep end is only a little over 4 ft. Exercise room only had a couple of machines but they were very nice ones, they also had free weights and an adjustable bench.

This was the worst hotel stay I have ever had. First room stank of chemicals and almost triggered an asthma attack for my wife. Second room didn’t have working heat., in Massachusetts, in February… They refused to allow us to change rooms again and offered us 20 dollars off… Paying 180 – 200 dollars for an asthma attack or frostbite. No thank you. Will never go back and if I were you, I would stay away as well,

My husband is an absolute «lodging snob». We visit Worcester every October and usually stay at the boutique hotel down the road. This year we opted to save a few hundred dollars and try the Residence Inn and I’m so glad we did. It had all of the style and atmosphere you’d expect to pay twice as much for. The rooms were incredibly clean with a full kitchen and free popcorn! The staff were lovely and went above and beyond to accommodate any request. And they offer free breakfast. Not the «continental» B.S. everyone else has. I mean eggs, waffles, sausage… real breakfast! We will definitely stay here from now on.

Awesome hotel for the price! Only about an hour from Boston.
Front desk staff were friendly and professional.
Waiting area, lounge, and room all clean and comfortable.
Nice new fridge and microwave in the room.
Internet is very fast.
Breakfast was awesome: great selection of fruits and other ‘healthy’ foods like yogurt and high-​fiber cereals. Hot items included oatmeal, waffles, eggs, potatoes, and sausage. Great selection of toppings for all hot items too!
Minus one star because housekeeping came knocking at 10am and checkout is at noon. I understand that many hotels instruct housekeeping to check on guests before the checkout time, but in that case, shouldn’t each room have a «Do Not Disturb» sign to put up? If there was one in our room, we couldn’t find it. The hotel could save its housekeeping staff a lot of trouble by simply providing these little doorknob hangers.
Oh, and I asked the housekeeping lady who knocked on our door what time checkout was, and she said, «I don’t know». *sigh*
Overall though, a really great stay. Will definitely recommend this hotel to anyone passing through.

I was nervous when my boss told me I’d be staying in a Residence Inn in Worcester. I had seen it before, and wasn’t too impressed. I have to say that I was pleasantly surprised when I arrived here! Recently renovated, plenty of parking. Elevators were a bit confusing, especially since the lobby and the first floor are not one and the same. Room was spacious, clean and comfortable. Had a drink at the lobby bar, and bartender was friendly and drink was strong. $ 10 for a cocktail at a Worcester hotel bar is a bit steep, but my boss was paying so it isn’t enough to warrant one less star.

Nice place to stay! Indoor pool, free WIFI, free parking, many different entrances so no matter where you park, one is close.
As I write this, there is one small gripe about the place. There are no stairs from the lobby to the first floor. You must take the elevator up one floor or use the back or side entrance to get to the first floor. Not really a big deal but when the place is busy, you can wait a while for an elevator to take you one floor. Poor design by the architect, no fault of the staff.
Rooms are very spacious and clean. While staying at different times I had both a studio and a one bedroom. Plush comfortable king size bed in both rooms with 4 – 5 pillows.
Breakfast is included seven days a week. There is always cereal (four choices), juices, coffee, milk, waffles, bagels, toast, eggs, some kind of meat (ham, sausage) breakfast potatoes (hash browns, etc.), biscuits and gravy on Sundays, yogurt, and usually some type of fruit.
Dinner is served Monday, Tuesday, and Wednesday. Some type of mixed green salad, tacos, burgers and hotdogs. Not delicious but what can I say, it is included in the room rate.
Fitness room had a bench that could be used for bench press and would incline to do sit-​ups on. Two treadmills, one stationary bike, one elliptical, and free weights ranging from 5−45lbs. (A couple of sizes were missing) One Satellite TV in the workout room.
Staff was very friendly to me. From the front desk employees to the maintenance men. They went out of their way for customer service.

**UNDER RENOVATIONS**. It would have been nice if the staff mentioned you would be awaken at 7am to hammering and banging above your room. Not cool. The staff was nice. The breakfast is always a treat. The room was ok minus the cracked sink. I was disappointed. This doesnt compare to the residence inn in Portland maine.

Great hotel — clean, friendly, great location right off highway and close to a lot of dining choices. The breakfast buffet is fantastic and a nice touch. Stayed here for a
Week and really enjoyed the kitchenette and the spacious rooms. Highly suggest

I had a great experience at this hotel.
+ Breakfast was great!!!
+ The room was nice (great if you want to cook, etc).
+ Parking was very easy.
+ Free wifi!
— The location is fine (easy if you are commuting in and out of Worcester, but there is nothing close by (you’ll need a car for everything).
— Bed was not very comfortable and I like to have a big down comfortable (which they didnt have).
Overall, would reccomend to business travelers.

I’m really surprised by the poor reviews here. Other what one person said about parking being limited in the front of the building (though, I always got a spot), I can’t think of anything major to complain about at this hotel.
SIZE: The suits are huge. I got a one bedroom that was bigger than most of the apartments I’ve lived in.
RATE: The price was incredible, especially if you’re a state or federal employee. I got a government rate and only paid $ 93/​night + taxes for what amounted to a huge one bedroom apartment. But I also saw good deals on budget travel websites that don’t require any particular credentials.
FOOD: Not only do you get a full breakfast (waffles, eggs, cereal, bagels, fruit, juice, etc), but dinner is also on the house twice a week. Additionally, there is coffee and tea available ²⁴⁄₇ if you don’t want to bother making it in your own kitchen.
FLEXIBILITY: I asked to check out a day early with little notice (which most hotels will make a huge stink about). The front desk staffer said that was no problem, and indeed I was not charged. They also let me do a late check-​out with no extra charge.
INTERNET: I’m still amazed how many hotels don’t have wireless and make you hook up your computer to the wall. Wireless here was great, and fast enough to stream Netflix movies each night.
STAFF: Did not encounter one unpleasant staffer over the week I was there.
There were only two minor things I disliked. Firstly, the TVs in the living room and bedroom were aggravating. The buttons on the TVs and the remotes were not sensitive at all and you had to press down several times to get it to do anything (it wasn’t the batteries). It’s also satellite, so during a snow storm that week, most of the channels didn’t work.
The second thing is, I wish they had more dishes in each room. I prepared meals at least once a day at the hotel for myself and my family. I felt like I was constantly having to wash dishes because we didn’t have a lot to spare. They need bigger bowls too. The three bowls provided were seriously baby-​size.
That being said — I’ve stayed in tons of hotels over the years, both for work and vacation and I’ve never been happier before.

This hotel loses a star because of its parking situation. When you arrive, there are only a handful of parking spaces in the front. Most of them are on the side of the building, poorly lit and give you an eerie feeling that you are going to be chased by the boogieman in the woods.
Otherwise, the hotel is clean, quiet, located just off the highway and not in downtown Worcester (a huge plus)

I probably would have given this hotel a higher rating had it not been for the drunken mothers of a competitive high school cheerleading team in the lounge downstairs pretending they 1) weren’t aging poorly and 2) could still hold their liquor. The staff was very friendly (too friendly, in fact, to tell these women to grow the f@ck up). The room was huge– more like a small apartment– with a full kitchen, breakfast nook, couch, chair and flat screen TV. It was clean and, apart from the hens downstairs, very quiet. It’s situated in a nice section of Worcester which, if you’ve ever actually been to Worcester, is crucial if you value your health and the completeness of your automobile. And if you belong to the slobs in the lobby, congratulations– you should all be very proud. Next time stay in a hotel befitting low-​class, inconsiderate a-​holes.

This Residence Inn is located right off the freeway, its easy to get to, they are pet friendly and get this… give you breakfast every morning. I mean a full breakfast buffet. Eggs, sausage, potatoes, breakfast sandwich, breads, fruit, yogurt and even hot oatmeal with the fixings. Juice, coffee. etc. There is an indoor pool, an gym AND an outside sports court.
The room was really comfortable, clean and had a full kitchen set up. This is a really nice set up for long term stay. In the evenings they have a cocktail hour and each night a dinner item, tonight it’s hot dogs and hamburgers.
The pet areas are kept green and clean, they have doggie bags available and a trash bin right there. Fergie loved her stay here.
WIFI is freeeeeeeeeee, parking is freeeeeeeeeeee This place ended up being a real cost savings.
Staff was super friendly and helpful.