The Home Depot

Who can get enough of dreaming and getting home ideas? Not me that’s for sure. My dad and I went here Sunday to pick up countertops for his home. Well he ended up getting hardwood floors while we were there. This location is clean and organized. The associates were attentive.

I love Home Depot, but this one is not my favorite. Usually Home Depot’s have the most gracious people working there, and they help you every inch of the store. This one is not the case. It’s hard to find people here to help you, and guide you through your challenging home projects. We prefer New Tampa’s location, and it’s not that much further whatsoever. I personally think that their favorite thing to say for everything is use Gorilla Glue. It will solve everything. Nope not really.
We recently went here to have our lawnmower fixed. It was simply to clean it out the gunk that had collected from not mowing the lawn as much since it is the winter time. They took care of it, and informed us right away of it being complete. It was an easy nice transaction.

Organized Home Depot with very friendly staff who are always asking if you need help finding anything. Love the garden center!

I am giving this store 1 star based on my conversation with a supervisor regarding my delivery today. My deep freezer quit working so I went into the store yesterday to purchase a replacement contingent on next day delivery. The gentleman that helped me was very professional and committed to having the appliance delivered today (Saturday).
By 1030 am I had not received a call to confirm my delivery window so I called the store to follow up. Ana assisted me and said that she would call me back after she called the delivery company and try to find out what was going. She called back as promised but said that they were not answering and she had no way of getting ahold of them but I could call her back and she would try again.
I called back at 130pm and asked for a supervisor. I was transferred around and finally was given to Sandy, Home Depots «Supervisor». I expressed my frustration with situation and also explained that I had several hundred dollars worth of food that would spoil if I did not receive the merchandise as promised. I told her that Victor had committed to delivering the freezer today, and if he had told me that it wasn’t a 100% guarantee, I would have purchased the freezer from another company. She responded by saying «Ma’am, I didn’t promise you anything and I cant guarantee that you will have it today.»
In the end, the delivery company did call and said they would be here this afternoon (which was all that I wanted). I have been in the customer service industry all of my life, including several supervisor positions. I am sure this is not the way that Home Depot instructs their supervisors to respond to adverse customer service situation. Sandy could use some training on customer resolution and sensitivity.

Cannot give it one star because they offer a military/veteran’s discount, however the employees at this location are far & few between and are not overtly friendly. Walked up on two employees discussing their lunch plans… felt as if I was being intrusive asking where a product was located. As I walked away — I turned around to pick up an item and caught one of the ladies rolling her eyes. Think I will drive a little further and go to the location off of Bruce B. Downs in New Tampa. (Sorry ladies, did not mean to interrupt your conversation).

I’ll give them one star for the little effort they are trying to put in to make this mess better. Ordered laminate floors over a months ago. Was told it would ben5−7 days til they came in then the product had to sit in our house for 72 hours to acclimate to the weather and then they would install it. The 5 – 7 days turned out to be 11. Boxes of laminate were clearly damaged so we brought them back. They wouldn’t even start the job until it was all in, even though we had 102 of the 107 boxes. They said they would expedite that shipment. 7 days later it came in — i only found out cause I was in the store and asked — no one ever called. The product sat in our house another 72 hours and the install was SUPPOSED to start today. The guy opened up the first 10 boxes and over half were damaged. Their manager came out to our house to do an «evaluation» and basically said we can have the installer try to salvage what might be good or we can send it back and order more. So here were are more than a month after ordering with no floors in our house, living on concrete with no furniture in the house and we’re basically starting all over. Again. Oh, but they’re expediting this order. Word of advice: go elsewhere!!!

Home depot is home depot is home depot. Nice employees. If you can’t find what you’re looking for here, go to Lowe’s or Ace (my favorite)

I do love the convenient in and out access of this location. There is always plenty of parking and I have mainly frequented this location for the lawn and garden section. Their variety and options of plants and landscaping is top notch and I have never purchased a product there that has not lived up to its function.
On the rare occasion when I have gone into the store to find an item or product, I will agree that sales help is a bit scarce. The selection of products is a bit limited inside the store compared to some larger locations and Lowes. Overall, however, this is a good place to find the bare essentials you may need for any home improvement project.

Had a little trouble finding some things and the staff seemed to be scarce today. I had to get some lumber and what I needed was hidden behind a forklift making it difficult to get. I noticed the key was left in the forklift, I suppose I should have just moved it myself. Next time they’ll help maybe.