Safeway Food & Drug

I go to this and 14^th ave NW Safeway for pure convenience but no longer. I used to work at Safeway when I was much younger and we cared about our customers, not now! Countless times I’ve been there and the self checkout clerks are miserable, very rude to you. I’ve rented Rug Doctor’s from them and they are always dirty. I’ve had to clean out someone else’s dirt due to them being sold out or the others are dirty as well. They don’t care about their jobs. I will no longer buy from Safeway. I will drive a further distance to never shop at a Safeway again.

How come the Vancouver safeway’s don’t have Timmy’s, instead of Starbucks? Star right there.
Plus another one for underground parking.
It’s a big, big store.
Washrooms by the deli.

It doesn’t matter what time of day you go to this store, they have it understaffed. You try avoid the rush but they’ll only have one till open so you still have to line up to the back of the store. At peak hours, they’ll have more tills open, but only enough as to keep the lineups going way down the isles.
I don’t get it, Safeway… Why aren’t you utilizing the cashier stalls that your store is already equipped with to make more money? An extra cashier would move more people through meaning happier customers and more money from you. I understand that it isn’t worth it to have cashiers doing nothing, but even if you reduced to 15+ people lineups down to 3 or 4, your store would still be running at maximum capacity and therefore the most money you can make/​hr. The increase in revenue of having another cashier has got to be greater than the $/​hr it costs to have them working, no?
Now add the several times I’ve had to abandon a shopping cart full of groceries because your line ups were too long. That’s alone is an immediate loss of several hundred dollars — enough to pay for another cashier… On top of that, and way more valuable, is the future loss of an entire customer as I no longer shop here since I pretty much can’t. There’s no one to take my money in exchange for your goods.
The floor staff here are friendly and helpful, and the cashiers are always clearly working hard and are very efficient. It hurts me to write such a negative review since they are good people who are always very nice. I don’t think it’s a question of the staff you have on, but of the ones you don’t. What’s going on, Operations Management?
This isn’t on one occasion — this is on every occasion, at any time of day.

Under staffed at peak hours, don’t ever go between 4−7pm. Understocked, they barely have green beans ever, last time I was there no lemons, corn is always bad. The bakery is good as is the butcher but they’re usually closed when I have time to get there. Then it’s all off limits.