Edmonton Locksmith

Their website says $ 15 plus labor and materials when you get locked out and they’ll be there in 25 minutes but don’t you believe it. A 3 minute job, a wait time of 50 minutes and a technician who radiated contempt over the phone and in person resulted in a bill of $ 165. I paid it because it seemed the only expedient and safest way to get him to leave.

This company is an absolute joke. I accidentally locked my keys in my car one morning before work. I called their number because of their advertised quick response time (15 minutes) and great customer service… after giving the initial call, I was called back 5 minutes later by the technician to say he would be there in 25 minutes. 45 minutes later, I was still waiting. I called switchboard again and she said he should be on his way. The technician arrived 15 minutes after that, after waiting more than an hour. He showed up talking Spanish to someone on his hands free phone, did not greet me whatsoever, took out his wedge tool and 60 seconds later he used his coat hanger to pull up the lock, opening the car door and was instantly asking for payment while still talking to his Spanish friend on the phone. I gave him my credit card and asked how much it was. He said $ 155!!! I could not believe it. I told him I could not afford such a ridiculous price being a single mother and not well off financially and on top of it all I missed over an hour of work while waiting for him to pitch.
The estimated price on their website states $ 35 for a car lockout with a $ 15 service call fee. $ 50! i know it says it would be more if the job was difficult or more tools were needed but I watched the whole 60 second job. It was easy for him.
While voicing my concerns about the cost, my dog ran out of the front door and down the street. I ran after him and upon my arrival to my front lawn, the technician hands me back my card, after processing payment over the phone and drives off. I did not give my approval for this payment to go through.
I have since called the company twice daily for three days wanting to speak with a manager. The operator says every time that I will hear back from someone in 24 hours. Nothing.
Good prices? Quick response time? Great customer service? Not likely.
Go elsewhere!

You gotta love living in Edmonton in the Spring. Where the ground shifts so much that you can no longer open your door. Normally we wait it out, but this year the garage door shifted so much that it was impossible! So, I called Edmonton Locksmith. I liked that they actually had base rates listed on their website (very few do). It’s a $ 35 flat rate to get a guy to come out, and opening the door cost starts at $ 15 (and goes up depending on how difficult a door it is).
After I spoke to the dispatcher, the locksmith called me back to set a time. As I wasn’t stranded outside, I said anytime in the next 3 hours is fine. He said he would be there in 45 as there was no rush.
He arrived, I showed him the door, and unfortunately is was not as much as a quick fix as I hoped… But he did explain all the options, and recommended what I should do. I wasn’t up to making a snap decision on my own, so I paid the $ 35 and said I would think about it. So still locked out, but closer to figuring it out!