Urban Retreat Body & Skincare Centre

I have been going to urban retreat for awhile now. I have had my eyebrows, lip, and armpits waxed. They are my favourite place to go for these services. To book appointments, you can go on their website and make an appointment, with whatever staff you want, which makes it super easy! I have had multiple staff wax me and have never had a bad experience. All the girls are really nice that work there, and make an uncomfortable experience, more enjoyable. You would not regret making an appointment at this place!

My boyfriend and I really enjoy coming here for a pedicure. We have tried a few other places but this seems to be our favorite spot. We also enjoy sharing some Champagne at the same time. Lovely experience!

I got one of my first professional massages at Urban Retreat with work benefits. I remember loving every single moment of the massage, and thinking all professional massages must be this great. I honestly wanted to cry when it was over because it was so amazing I could not accept that it was over. I moved away from Edmonton shortly after, and I have been searching for a massage even half as good as the one I got at Urban Retreat. I learned that No, NOT all professional massages are that great. In fact most, are not even close.
I cannot wait to come back to Edmonton because I know this is the first place I will go without a doubt in my mind. I wish I could remember the first name of the girl who gave me the massage but I only remember her last name which was Sorenson.

I went into the place with a lot of unnecessary fear. It was a very professional place and very well organized. The staff was welcoming and the store front was bright. The back area where the spa services were done was exactly as relaxing as I hoped it would be. The massage therapists listen to what your needs are and really pay attention.
Everything just went right. It was easy to book an appointment.
I will be returning.

This was first time at Urban Retreat. I won the gift certificate at a golf tournament. I booked a pedicure and a manicure. Katie was my gal. What a GOOD experience it was. I have had many spa treatments over the years and this place is #1 in my opinion.
Besides it being exceptionally clean (very very important) the entire staff was very kind, nice and professional. Katie took her time and looked after my hands & feet even better detailed than I can… With the lovely snow that fell over night, I was not prepared to go out to my vehicle in the sandals… so Katie got a dryer for my feet, set me up in a nice room with a comfy couch, offered tea, coffee water and granola bars… and let me stay as long as I wanted to set my polish.
I will come again even though I live on the opposite side of Edmonton.
Congratulations on a great SPA… now these guys know what Customer Service is!!!

I’ve been to Urban Retreat a few times now, and I love it. The staff are always so professional, and they really care about making each customers’ experience a relaxing one. They offer topnotch services: their pedicures, massages, and facials are all so luxurious! This is definitely the place to come if you want a pampering and indulgent experience. Luxury doesn’t come cheap though; this is one of the more expensive spas in the city, but the services are worth it. They also sell a wide variety of product lines, including: Dermalogica, Image Skincare, Jane Iredale, Gehwol, Rocky Mountain, Footlogic, just to name a few. And they also carry a lovely selection of locally made jewellery too… it’s definitely a spa to check out!

My husband gave me a gift certifcate and I booked a pedicure. The front desk staff greeted me and I waited a few min. before my esthetician came out. I was seated in a large comfortable chair and she offered me a drink and magazines. I was glad there wasn’t anyone else getting a pedicure but there was a lady getting a manicure. I like when it’s a little quieter and I enjoy having a conversation with my esthetician. I picked up 2 colours which she combined to create a vibrant colour for my toes. I was impressed with the time she took and the level of service. She had another client after so I was seated in the drying area and she told me what to do. There were granola bars and drinks available to me. I showed myself out and was happy with my feet. The colour lasted longer than I expected. It’s not the cheapest place but every woman deserves a pampering once in a while and I would go back for another pedicure.

I like this place. I like Sandra as my RMT. The spa services are a little bit pricey but its nice inside. Great place to go with a friend or your mom. And great place to give gift certificates to.

I frequent Urban Retreat and the staff (high retention btw) are always attentitive, friendly and accommodating. The ambiance is impeccably clean and with the recent renos, classy & trendy. There is a ‘community’ feel to this location as the people who utilize the spa, support their own community. Which means often I recognize those who are sharing the mani/​pedi stations with me and can easily have a conversation or open a magazine and not feel I have to converse at all. The owner remembers her guest’s names and is always sure to say hello and welcome you back. I’ve not had massages, facials or any other body treatments only pedi’s and eyebrow waxing, so I cannot comment on these treatments. I’ve had great pedicures though!

I revisited Urban Retreat a couple of weeks ago after receiving a telephone call from its owner. She had read my mixed review of her establishment’s services on Unilocal,and wanted to invite me back for another try.
I was impressed, not only by the professionalism of her call, but by how much she values each customer’s feedback. She was not looking to sway me by offering up freebies. In fact, she was well aware that she could receive another lackluster review, but was confident my negative experience of the past was the exception, not the rule.
I wasn’t too crazy about the idea of laying myself out for another wax job with the same girl who’d made me whimper like a snoodle dying a slow, painful death, but I like to give people the benefit of the doubt, and besides, spring was returning in all her glory below the 69^th parallel.
This second time around, my wax girl — who was unaware that I was back to do a review (that was the agreement) — did a good, thorough job. It was clean and relatively fast, and she chatted amicably throughout the procedure, manoeuvring legs, wielding her waxing instruments, dipping, coating and ripping in true saddist’s symphony devoted to bare-​skinned beauty. Come on, we all know it’s going to hurt a little; but the results made the nail-​digging and palm sweating worth it. Then I was swathed in lovely oils to subdue the redness and remove any stickiness, and was bikini ready.
Afterwards, I had a facial with the same girl, and was literally lulled by her soothing touch into a state of unconscious bliss, making my wax session fade into a distant memory with perfect French lines. I was steamed and coated in gorgeous creams, massaged and exfoliated, masqued and extracted, until my skin was soft and radiant. My facial goddess made my transition back to reality most peaceful and unrushed. If you’re looking for a top-​notch spa facial, Urban Retreat is a no. 1 choice. I’ve had wax jobs faster than this one, but you’re not getting the Zen spa surroundings and impeccable sanitation and professionalism of places like Urban Retreat, so it’s a bit of a trade-​off.