Focus On You

The first time I went here was for a massage. They accidentally overcharged my friend and I (we paid for a 90 minute massage and only got 60 minutes), but the receptionist noticed and offered us a refund or a free 60 minutes at a later date. We just went in for our second massages, at no cost, and it was wonderful. The massage therapist was excellent, using a combination of deep tissue and relaxation techniques. She was also very good at reading whether a client wants to chat, or is happier relaxing in silence. She was professional, but also quite friendly.
The receptionist remembered us, and apologized profusely for the mistake the first time. I was offered tea, water, or coffee upon arrival, and given water afterwards, despite the fact that it was quite busy when I arrived.
The atmosphere could use a little work, but it’s made up for by the friendliness of most of the staff. It also feels less pretentious and cold as some spas I’ve been too, although that comes down to personal taste.
I haven’t tried any of their other services, but I would definitely recommend massage there.

I went here yesterday to get a brazilian wax done. An unpleasant experience on it’s own, but made worse with the lacking atmosphere and inexperienced tech.
From the moment I walked into the «spa» I did not have a good first impression. It is very much an open concept layout with a random couch in the middle of the floor, manicure tables off to the side and harsh florescent lights with no background music.
When the esthetician took me back to the waxing room I immediately felt uncomfortable. It’s more like a closet with a table in it. Very small with barely any room to move around and get undressed. The walls are stark white with no pictures (minus the water stain on the ceiling). Plus, the pedicure chairs are RIGHT OUTSIDE THE DOOR! The walls are so paper thin that I could here every word the nail tech was saying to her client. Not a comforting experience when you’re having a rather intimate service done.
The waxer was obviously inexperienced with this type of service. I left there with large bits of wax still stuck to my skin and not anywhere close to as «clean» as I would expect. She left a lot of work for me to do myself.
The only saving grace was that I received 25% off the price when I mentioned the poor service to the other esthetician (Sylvia) at the reception desk (still had to pay $ 50). She seemed genuinely sympathetic with my situation and reassured me that she did not want me to leave unhappy. She also said that she was the one who trains the girls and was glad I told her about my experience.

I’m rather fond of Focus On You Day Spa. Over the years I have visited a few times for facial treatments, but more recently I’ve visited to have my eyebrows waxed, hands massaged and feet massaged. I like some of their makeup line, and the staff that I’ve dealt with directly are really kind and personable in general. I highly recommend visiting their Christmas Open House.

Called middle of the day and schedule a hair removal. Got in later on the day and very quick, clean job. Thanks!

i was in for a 90 min massage. i booked last minute and the therapist was able to come in which was much appreciated. everyone was friendly and inviting. they had an open front room where they did the manicures and pedicures. the massage was good if you enjoy deep tissue work. i had to ask her to lighten the pressure a bit and it still was a little tough. but she hit all the right spots and i was able to relax near the end

Love this place! Have had my eyebrows waxed here twice now and I couldn’t be happier. The staff are very friendly, knowledgable and talented. Also the atmosphere is lovely and calm. Sylvia did a wonderful job on my eyebrows and also recommended some amazing makeup that is perfect for my sensitive skin. Thanks again!

Worst pedicure I’ve ever had, not good value for the price charged. Chairs are uncomfortable. Left with rough feet. Very little massage.
We were rescheduled by them and had to rearrange our schedule, no compensation, no apology.
Would never go back. Not worth more than $ 40.

I have been to have my nails done on several occasions now with Helga and I am really happy with the service. The spa is often busy with what appear to be long-​time customers. This is always a positive sign. My only negative comment would be about the lobby being a bit crowded with fixtures and merchandise. More importantly though, the staff have treated me like they expect me to come back and be another long term customer, which feels very welcoming and personal. The location is central, parking is easy, my gel nails are done well and the people are super nice. I would say its a winning combination.

I purchased a voucher for a Shellac manicure & pedicure. Although one of the fingernails started to peel chip within 48hrs even though the product is touted as lasting 2+ weeks (and I don’t do anything out of the ordinary that would have been too hard on the nails).
I do wish they would have sent home instructions on product removal, as it requires an acetone soak … I did google and figured out how to get the stuff off when I was done with the color.
My toes lasted forever. It’s been 6 weeks and it’s still there, no chipped ends (only the cuticle grow out) … which is at the point now that I need to remove it.
I really liked the product and service. The spa is a nice size, set up nicely, nice and neat.
I purchased some Grape lip balm and hand lotion, that I just love. Next time I’m in the neighbourhood I’m going to have to get a bigger bottle.
The only downside is that without a voucher, the cost is way higher than what I would be able to afford on a normal basis.
But great experience!

Was so excited that I was able to get a spa day booked here for my mom & sister. The three of us went today for mani’s, pedi’s and their «signature» Tangerine Body Glow. I’ve been visiting this spa for at least 8 years now and haven’t had the desire to go anywhere else.
The staff are nice and it looks like the pedicure area has had a bit of a facelift recently. The lighting is a little softer and a bit more modern.
The Body Glow procedure was well worth the price. I truly felt relaxed and pampered. Mom and sister are newbies to the spa experience and really enjoyed it. This would be the place to refer your friends and family to, they take such great care of their clients. Yay!

I went to Focus On You spa for a facial. It was the first time that I went to a spa to get a facial, usually its at someone’s house or at a party. Sylvia was very nice and professional, she kept me informed as what was going to happen and what each product does. the atmosphere was relaxing, the music was calming and my face felt wonderful afterward. It was hard to drive home because I was so relaxed.
I went there because I purchased a Groupon. I purchased the cleanser Sylvia suggested and it was expensive. I usually don’t buy products form spas because the do seem to be overpriced but I do like the cleanser although I probably won’t be purchasing another one.

I recently had a facial here. I used a Groupon and was delighted to see that they did not rush me through the experience. Overall the facial was amazing. Very zen and relaxing AND extremely educational.
Now, because I got this service for a discounted price I felt obligated to buy some product. I bought a nourishing serum to go under my moisturizer. My cheeks were a little dry. I’m thinking my time living in Egypt and our winter weather was to blame.
The brand they carry is the expensive line from France called Sothy’s. I usually purchase my skin and body care from LUSH. I am overly conscious of the chemicals and unnecessary ingredients that go into products. LUSH uses essential oils, organic ingredients, and minimal preservatives when they can.
I spent $ 95 on a serum that when I unwrapped at home and read the label was saddened to see the following ingredients:
1. Glycerin (this is used to make that slippy feeling on your skin)
2. Some chemicals I cannot pronounce
3. AND fructose and sucrose!
Was I applying corn syrup on my face. I am returning this product. If I cannot get a refund I am happy with store credit because I do love the service at Focus on You.
I will vow to not let fancy expensive imported product sway me again. I am returning to my beloved almond oil. Yup, that’s right, pure almond oil. No diabetes for this face thank you very much!

I used this spa’s waxing services on several occassions, and I have only great things to say about this place.
I discovered it by chance as I was walking from Grant Macewan college to Oliver Square, and decided to come in. The lady at the counter was very friendly, and notified me about the ongoing laser hair removal promotion deal. If I was in a financial state to get laser hair removal, I would have made an appointment, but at that moment I have decided to go with waxing. Two days later I was at Focus on You again. The spa is meticulously clean. The place was busy. My waxer was friendly, and thanks to her gentle yet precise technique, I left 30 minutes later smooth and happy. No redness, no irritation. She used a hot pale green wax and an amazing cooling lotion.
Once my inconsiderate self dropped in without an appointment to see if I can get a quick waxing job done. And guess what? The aesthetician accomodated me during her 15 minutes break between clients! Amazing service!