Agoura Music

Needed some floor Tom legs for my floor Tom. No other store near me had one including nick rail. I called and this really nice girl working there found them for me. I went in the shop and the owner, Nima (I think that’s his name) gave me a discount. If I had bought it from ebay or Amazon it would’ve been more expensive and took longer. Great experience, I don’t understand why the other comments are so rude and extreme. If your just going in to get something, then feel free and do it.

This place is great. The shop was very helpful in restringing my guitar at a reasonable price. He was a little late in completing the task but it was done right! Great customer service. Great selection.

Came in here looking for earplugs for concert going. The guy who runs the shop, Nima, was super helpful. I mentioned I was thinking of getting back into piano and he offered me a great deal on lessons! Glad to help out small businesses in the area.

It pains me to even give them one star. They billed my credit card account without proper authorization and have been extremely difficult to deal with. After reading many of the other reviews (including the filtered ones) it appears that this is a pattern. They also have a D– with the BBB. Buyer beware
Edited in response to Nima’s comments to my review. My previous review was removed because I included details about my daughter and wife’s experience, which is against Unilocal policy and was my mistake.
However this review is only about my experience and everything I posted is 100% true. Id be happy to show copies of my credit card statement and other documents to Unilocal or anyone who needs verification.
I think Nima’s angry and unprofessional response to every negative comment on Unilocal speaks volumes.

Unilocal does not offer an option for 0-​star. This is not an appropriate environment for children in particular, just walk in & you’ll smell it. Nima will charge your credit card without authorization & will then yell at you. Horrible customer service. I would not recommend this place to ANYONE!

ABSOLUTELY BEYOND TERRIBLE!!! I never, ever thought I would have such a horrible experience at a music store. For any one reading these reviews thinking about taking lessons at Agoura Music, or even buying a product from there, I warn you to NOT go there. Just by reading the reviews he has all over the internet you can see how many people have dealt with the same exact issue. For starters, his contract is extremely unclear and contradicts itself in several different places.
I had never played an instrument before and searched for a music store close to where I live. I found Agoura Music and started taking guitar lessons there. I didn’t know anything about guitar, typical prices, packages, etc., so I just trusted what I was being told. Now, knowing what I do, I was ripped off right from the beginning. I was sold a broken guitar and had to pay $ 50 to get it fixed. I was told the guitar would be back to me within a week and it took a month to get it back. I then had to buy a case and had to pay another $ 50 for a used, soft case that had broken zippers all over. I was sold a capo for $ 15 when they are sold other places (such as Amazon) for $ 3. Picks were a $ 1 a piece.
There were several times I went in to the store to wait for my lesson and the owner was yelling and cussing out employees. He was very unprofessional and rude. He laughed at me when I would hold my guitar in a funny way. (I was new and just trying to learn).
But these issues ended up being the least of my problems. As a birthday present my mom payed for my first batch of lessons. Before those were even used, my mom’s credit card was charged an additional $ 1000 with zero authorization!!! When I asked my teacher about the charge he went to check how many lessons I had left and told me my initial batch was never used up. I called the store to ask about it and the owner told me he didn’t have time for me and rudely hung up the phone. When my mom called to ask about the charge, the owner, Nima, was extremely hostile and rude. He told her there would be no refunds and that he would ruin her credit if she tried to dispute it. We told him we wanted to cancel my lessons and he started yelling at us telling us he would send a collection agency to our home.
I want to make sure that I say how incredible my guitar teacher was. None of this was his fault and he felt horrible about the entire situation. I hope my experience sheds some light on the character of the owner of Agoura Music. Please, please do not go there or send your children there. You are asking to be taken advantage of.
In case I haven’t’ made it clear DO NOT GO TO AGOURA MUSIC.
Review Update — Nima’s response to my review is so ridiculous that it’s not really worth responding to. He’s making up a great story that suits him well. Unfortunately it’s not the truth! To be clear, this issue has not been resolved with the credit card company and is still in dispute. He ripped us off for over $ 1,000 and we will fight this all the way to the end on principle alone.

Beware. The owner Nima is rude and unethical. He charged my credit card for a large block of additional lessons prior to the original lessons being used and without my authorization. When I called to figure out what was going on he was extremely rude, yelled at me over the phone, said we could not cancel (even though there is a cancellation clause in his agreement) and eventually hung up on me. Reading through other reviews, it seems we are not the only ones to experience these kinds of problems with him.
Will definitely never be back and would not recommend this place to anyone. There are much better options in the area.
Review Update:
The response from Nima is simply false on all accounts. The truth is, Amex credited us back immediately and the case is still under investigation (it takes a while). What’s funny is, he conveniently doesn’t mention the important facts. The signature he refers to was for the original block of lessons. He decided all by himself to charge us for an additional block, before we even used the first batch up! And to make matters worse, even if we HAD authorized the charge (which we didn’t), we still have over 20 lessons left and he refused to let us cancel, even though his agreement has a cancellation clause. Bottom line. I paid for over 20 lessons that he charges us for, but we did not receive.
BTW — He also has a D– with the BBB. No reason to believe me though. Just do your research and come to your own conclusions. In the meantime, we will be fighting this all the way, not only for the money, but more importantly for the principal.

I’ve never been to Agoura Music. My review is based on purely phone communication with the manager (owner?) Nima. He the nerve to tell me «F$&k you, motherfu#%er, don’t ever call here again, bitch» after requesting information regarding a woodwind teacher position that was supposedly open.
As a working professional musician and educator in Southern California, I do not EVER tolerate childish, immature and cruel intentions.
I’m sure there are redeeming qualities about this music store, but Nima is a hot head who should never be around small children interested in taking lessons. I strongly urge valley residents to look elsewhere for a music store. This place is BAD NEWS.

ABSOLUTELY TERRIBLE service, DO NOT BUY from this store. Owner does NOT know how to do business, and is immature and rude. I pre-​ordered several instruments that were promised to me within the week, but I did not actually receive them until 3 WEEKS later. When I finally got them, I politely pointed out that one of the instruments he sold me was severely damaged– the ENTIRE back was scratched up, the instrument was obviously worn and used– and he snapped and talked down at me that I should be «grateful» I was getting instruments from him for «an incredible price.» Later that night he left me a voicemail THREATENING me to bring back all of my instruments within two days, even though I had purchased them weeks ago and they were obviously rightfully mine. Will NOT be buying ANYTHING from here ever again.

I received great service and the staff was very knowledgable. School is approaching for my kids and they needed to rent equipment, Agoura Music had everything we needed at a great price. Thank you !!

Teachers rock! If you want to learn how to play ANY instrument this is where you need to sign up!!!

I’m constantly buying strings and gear, so when I came to Agoura Music
to buy a pack of bass strings I immediately knew how overpriced their
selection was. $ 30 for a $ 20 (at other local music shops) pack of
strings. So, I kindly mentioned to the owner what I normally pay, and
he responded in a rude and condescending tone, «well today you’re
paying $ 30». I asked him why he was being so rude and he complained
like a teenager that I didn’t come into the store often enough to
warrant a discount. Little did he know that I had just moved back to
the area and would have become a repeat customer had he treated me
with an ounce of respect.
Otherwise this store has nothing to offer besides a limited selection
of stale, made-​in-​China guitars that are also overpriced. They
outsource all of their repairs, so there is no point in using them as
a middle-​man. Go to Nick Rail Music right down the street or
Instrumental Music in Thousand Oaks. Both places have fair prices and
great teachers.

Owner is argumentative and unreasonable. Instructors are nice but they tend to move along to other places which is why I left too. Prices on items are okay. There are much better places to go as an alternative, I won’t return, parking is also difficult and my car got dinged a couple times too.

I’ve been going to Agoura Music sporadically for about 10 years now. I go for strings, picks, and repairs. They have repaired an acoustic guitar of mine that had a neck rod twisted almost 90 degrees, and they also repaired my 1972 Fender Champ amp, both for reasonable prices. This is the best music shop in the Agoura/​Westlake/​Oak Park area, and the owner is very friendly.
They offer music lessons for all levels and have better pricing on Orange gear than the major chains do. It is a small space but you still feel relaxed with no pressure when trying out the gear. They also have a small, but decent rack of sheet music and tab books,
All in all, if you’re in the area Agoura Music is worth the stop. Small but convenient, well priced and staffed.

Agoura Music is a great store and a real asset to have so convenient here in the neighborhood. Every time I have ever been there, Nima, the owner, has always been there to personally help me graciously and he has bailed me out a couple of times when I needed strings or other accoutrements fast. Oh yea, did I mention that I am a professional guitarist. I am happy to write this review because we live in an era in which patronizing non-​corporate neighborhood businesses owned by individuals is more important than ever, almost a patriotic duty and Nima makes it easy with great service, and a really nicely appointed and well stocked store. If you are a musician, Agoura music offers «all the comforts of home» and then some! Even if you don’t need anything today, do yourself a favor and stop by and browse the place. Tell Nima I said hi!

Stopped by on my way to Ventura to pick up some strings for a session with some friends and wound up there for about 30 minutes talking about music and guitars. Nima, the stores owner, seems to have his ground covered when it comes music and instruments. He was very helpful and let me know that if they didn’t have it in the store that it could be ordered.

You were rude and disrectful to my wife and my daughter by treating them as if it was their fault that your teachers didnt show up. Do you not remember promising my wife $ 50 credit? Do you remember being rude to her when she called nicely to ask about the refund? You should be thankful that she would rather let you have the $ 50 than to have you deal with me.