The UPS Store

So why do I love this UPS Store enough to write a review for it? I am an avid Amazon shopper, and at times, I need to return things to Amazon that are broken, or incorrect. This place is one of the greatest at handling that. I walk up to the counter, worker notices that it is an Amazon package, asks me if I want a receipt then off I go. The workers are usually polite, this is a family owned business so the managers are vested in this and constantly willing to work with the customer. Even during Christmas season they were quick to push packages through and get the line and customers taken care of. Great place to do business.

Excellent, fast service! I was in and out within two minutes. Impressive. I’ll certainly go back.

The staff, especially Jesse, at this store are extremely friendly, courteous and helpful. I use this store for my package shipment, to sign for packages requiring an adult signature since I travel a lot for work, and when I need a notary. Highly recommend!

Manny was very rude and was helping customers that arrived after me. Also was just having personal conversations with other employees instead of answering questions or paying action to my needs. Worst service I have ever had!

What a turn off. Brought two packages in with prepaid packages. I just needed some tape to tape of one side of the box. The clerk said tapes are for sale and pointed me to the wall of tapes. SERIOUSLY, you are a shipping company, I just need some tape for my box. I don’t need to buy an entire roll of tape for that. Way to think about long term growth for your business.
I’ll see if I can find another place to drop off my packages in the future.

Long time customer. The store is clean and nice. They staff is beyond awesome, if you ever get a chance to use this particular UPS store. Please ask for Jesse. He’s great friendly and super awesome.

Great customer service. I was able to get items custom packaged that three local FedEx locations weren’t able to do. The employee on duty was friendly and efficient with processing my order. Will definitely update my review to 5 stars once it pick up my boxes.

Parking was a bit of a nightmare. I had to circle a few times, at 12:30 in the afternoon. Left me wondering what everyone was doing? Maybe it was the lunch time rush? Once I got in the store, it was a very fast and pleasant experience.

Very good customer service most of the time. It’s a far better way to get mail and package service than at home in an apartment complex or a P.O. Box.

I’ve had my box here for 6 months. I can’t say enough about their customer service, they have been extremely courteous. I feel as if I have personal attention here. I’m so glad I found this UPS.

great service but manager always rude with bad attitude. Tough nut to crack, that guy.

Very poor customer service!!! Everytime I go in here to drop off a package that already has a prepaid label on it, they are so rude and lazy. I ask for a receipt and it seems like it’s such a problem! Give me what I asked for!!! Unfortunately this store is right on my drive home and I refuse to out of my way for another location because they act like j-​rks! However as a SBA owner I would never give them my business by paying to have something shipped, I only go there when I order something online and it needs to go back with a prepaid label. I’ve been to several other location in the area that have great customer service… heck my UPS drivers are much more pleasant!!!

I love this place. I currently have a mail box here and have used shipping, receiving, and printing services at this location. I have never waited more than a few minutes for service (even when I got in line behind 4 people during the Christmas season). The staff are always polite and courteous. Even if they are working in the back they will always come out and say hello and make sure that I don’t need any assistance. Last semester, I had a last minute, emergency printing job (of about 1,000 pages). I sent them the file early that morning, and was picking up my perfectly printed documents by 1:00pm that same day. They even called after I sent the file to confirm the print job with me and to make sure I didn’t need the individual documents bound. Having someone receive all of my packages and mail is super, I never miss a thing because I wasn’t available to sign for something.

This place has no idea what it’s doing. If you print your own label and package your shipment yourself, they’re fine. But if you have any questions regarding shipping, they’re completely unhelpful. I was told that they couldn’t ship any perfumed items because they were considered flammable. But mine was an oil, not a pressurized aerosol container or alcohol-​based product, so I called UPS to be sure I wouldn’t encounter any problems and they said shipping an oil (perfumed or not) was totally fine. So I promptly went to the UPS on S. West street in Old Town and got amazing service – just in time for my package to make it home for Mother’s Day. Basically, don’t take «No» for an answer from these folks if you’re pretty sure you’re right. Some people are just incompetent at their jobs.

Jesse and Rob are AWESOME! They work great and no complaints! Very straight forward and dont waste your time! Love this store and love these guys!

Every time I have a shipping our posting need, I make a beeline for this, my neighborhood UPS Store. Though the cost is invariably higher than other options, it is more than offset by the staff’s impeccable customer service. From cordial greetings upon entering the store, to efficiently dispatching even the most complex shipping orders, I have never been disappointed over more than three years.