CarX Tire & Auto

Just as the other reviews say Byron was the best, Matt was cool too. Matt was really personable and looked out for his customers. I’m not sure what happened to him. Unfortunately this location has suffered from frequent change in management. The new Assistant Manager Jeremy Dukala has a very different mindset then Byron or Matt. When he refused to honor the $ 40 coupon his shop mailed me, he told me that he was already doing me a favor by removing the diagnostic fee. (Every shop removes this fee when you have the work done there…) I asked if there were any restrictions written on the coupon, he said it didn’t matter because he was already helping me out. When he should have responded gratefully or apologetically, he instead responded with smug remarks.
Considering my father-​in-​law and I have been bringing that car to their shop for the last 10 years you might have thought that he’d want to retain a loyal customer. Anyways, I guess not, and I’m more than happy to give my money to someone else who appreciates the business.

I miss Byron it’s not the same without you I want and need you to come back my car needs you :-(

Super nice and very helpful. Went out of their way to help us repair a tire as we were from out of town. Much appreciated!

Since moving to the area from Ohio eight months ago, I have been searching for an auto shop I could trust. I have now been here three times for three different reasons and this is it! My first visit, an oil change, was fast (even without an appointment) and reasonably priced. Then I needed my windshield fluid tank replaced and they did it very cheaply. Finally I made an appointment earlier this week to replace my brake pads and they did it once again at a very reasonable price and well under their time estimate. As a woman I’m always wary of auto shops trying to swindle me, but this place is very honest and I genuinely trust them. They have my business from now on.

This CarX location offers a great experience. We had our brakes done and oil change. They have highly knowledgeable staff combined with good work and offering competitive pricing is a tough place to beat! We will be bringing our vehicles here again.

We have been using Car-​x for years. Byron was always fair & we recommended several customers. I can’t recommend any longer since new ownership has taken over. Wanted to give them the benefit of the doubt and had a complete brake job in June to the tune of $ 800. I noticed a burning odor from one of the rear wheels this weekend. Took it in & they diagnosed the problem was a locked up caliper. No problem since they warranty their work. Wrong! They quote me $ 225. Brake pads & rotor are covered but not the caliper or labor? The folder that contained my invoice clearly states that everything including labor is covered for 12 months. Contacted another shop and without any «warranty» they are charging $ 250. Matt you’ve lost me & my two vehicles, along with the other seven vehicle owners I’ve recommended over the years. Not very smart business for new ownership trying to establish themselves.

I have never written a review of a auto service shop. But I had new tires ordered and put on. As I waited I watch Matt work with is customers. Some of the things I heard are
«there is a coupon available. Let me apply it.»
«Your car is just great. But you might want start saving for new brakes. Maybe next oil change.»
He even worked well with what I thought was a very difficult customer.
I will most likely start using them for any work except oil. They don’t use Mobil 1.

I don’t usually write good reviews for automotive maintenance shops, but this Car-​X was a very pleasant surprise in both customer service as well as quality of work. I highly recommend it.

Not sure what happened to the other reviewer here. I have brought three cars in for service at this location. With each repair I can say that I was fully satisfied with both the work and prices. I would not have an issue recommending this location to anyone.
Feel free to check out my other reviews. I have always been very blunt with my reviews and no issue calling out bad service providers.

I’m taking the time out to write a review about Car-​X because they deserve it. The staff and owner of this shop are always friendly, fair, and fast. I used to live in the Naperville area and always got great service at the Car-​X out there. I had a really older model car with parts not readily available in the shop. They would always explain the issue and never made me feel as though they were trying to sell me things I didn’t need.
When I moved to Arlington Heights and I needed work done on my current car, my first thought was to find the nearest Car-​X. While there the first time I had the same feeling as the Naperville shop. I was chatting with an employee in the shop and it turned out that he was the owner. I would never have known because he was in the mix and taking care of customers like the rest of the team. Turns out that he also owns the shop in Naperville. That totally explained why I was so at ease!
The guys at Car-​X always fit me into their schedule. Even going so far as to take me home and pick me up if they have to keep my car overnight. Saving me having to ask someone for a ride or calling a taxi. Even the shop owner has driven me home! What other business owner would do that?
As a female, going into a car repair shop can be really daunting. I never feel like I am being ripped off or taken advantage of at Car-​X in Arlington Heights. They’ve had a customer for a few years and will continue to have one.

I’ve had a great experience with Byron and his mechanics each and every time I go. I’ve been going there for oil changes as well as new tires, engine light coming on, and a new muffler (mine rusted through) and I’ve had an amazing experience each and every time. One day, I didn’t have a ride home and the work was going to take a while so Byron asked one of his mechanics to give me a lift home because I don’t live that far away, talk about above and beyond! I highly recommend going here for anything that you need and I really appreciate how Byron explains everything in detail.

I don’t feel comfortable posting my review after what Jenny wrote but in our case everything went great with them! My husband needed to change brakes and clean/​change rotors with it so they did it the same day and 200 $ less than Firestone. So I would go there again. The only thing I don’t like is that they work only till 6 pm.

DON’T be FOOLED by the DISCOUNTED coupon!!! I brought my car into this particular Car-​X to get the tie rods fixed because of a coupon I had received for $ 40 off in the mail by this company. The whole experience was a total joke! The mechanics took my car for a «test drive» and then told me that the radiator hose exploded and would have to be replaced. I was in total disbelief considering I had just had the radiator and hose replaced 2 days prior. I told them to go ahead with the repair. I was told that the tie rod replacement would take 1 hour and I would be charged $ 85 for the labor, which I was fine with. However, I sat and watched the mechanics replace the tie rod and the labor only took them TEN minutes, not an hour. So, I felt like I was being totally ripped off and asked to speak to the owner. He refused to charge me for the appropriate amount for the labor done, and then started nervously pacing around the store while puffing down 3 cigarettes within the hour. I also had the alignment done and all of the tires filled and checked. After leaving Car-​X, 2 of my tires blew and went completely flat. And to top it off, after having Car-​X fix my radiator, the next day the engine blew because the radiator hose was not installed properly. I would HIGHLY recommend going elsewhere for any of your car needs and services. This was the MOST AWFUL and unprofessional place that I have ever been to for any type of car repair. Lesson learned. DON“T be lured in by the discounted coupon, because you will be RIPPED OFF!!!